Sendible Gets the Job Done
November 28, 2018

Sendible Gets the Job Done

Megan Lemons | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sendible

We use Sendible in our Marketing Department. I manage 13+ social media accounts, four writers and an admissions representative all through Sendible. Since Marketing is the only department that deals with social media, we are the only department that currently utilizes the tool. For us, Sendible is a great way for us to manage our social media in one place. We have Facebook, LinkedIn, Instagram, and Pinterest accounts for all of our programs, so it is crucial that accessing and assessing each of those is easy. The feature of Sendible we use the most is the scheduling of content. It is very simple for a writer to submit posts for approval, approve posts, and see what has been posted previously as well as what is scheduled to post in the future.
  • Content Calendar. It is easy to filter channels to get an overall look at what content is to post for any given channel.
  • Customer Support. They are quick to respond/alert when something is down or if you need assistance with anything regarding their product.
  • Organization. It is very easy to find what you are looking for. If there was a post that didn't go up, there is a place to find it and report it. If there was a task assigned to me, I know exactly where to go to complete it.
  • Inbox. The inbox of incoming messages/posts is very clunky. Threads are separated into individual messages, making it difficult to follow conversations.
  • Reporting. The included reporting features are limited and don't allow for enough customization to be worth using.
  • Hashtags. When discussing the 10 most common mistakes (or whatever the title might be), we are unable to say "You won't believe #3" because the system reads this as a hashtag to link rather than just a number. It adds on editing time when approving posts.
  • Default settings. As a Social Media Manager, it is annoying to have myself set as default when looking at the content calendar. I don't write the posts, just approved and schedule them, so manually entering in my writers' names in the filters could be made easier by making this an editable feature.
  • Instagram. You cannot post multiple images in a single Instagram post from Sendible.
  • Service Lists. They are supposed to be helpful in grouping your services (we do this by brand), however, these lists don't pull the information you put on individual services. So if I have a list with Facebook, Instagram, and Pinterest for Brand A, you can't just add the Brand A Service List filter onto the calendar and see all of those posts that are scheduled. They don't seem to have much purpose at all.
6 - One of my roles is as social media manager for our company. I approve/reject/schedule our posts as well as maintain our overall social strategy.
We have 4 members of our content team on Sendible. They writer and submit social posts for approval through Sendible.
The last member on Sendible is from our Live Chat Team. There are times when we have to re-engage a conversation that began on Facebook but for whatever reason, ended. Live Chat comes in to make sure we answer their questions.
  • Time. We save a lot of time with the content management and distribution side of our work. (Positive)
  • Communication. We are able to keep our conversations about a particular post connected to that post (Positive)
Sendible is much more updated, both in aesthetics and function, than Hootsuite is. When I open our content manager, I don't want to immediately feel stressed by the amount of things on the screen. Sendible's UI is wonderfully clean and easy to learn/follow. I feel much more in control with Sendible since there is the assigning and approving of tasks as well as in-program communication.
The interface is very user-friendly so this product is great for those who are necessarily tech-savvy. Similarly, Sendible is great when you are working with multiple writers/team members. It's easy to communicate, approve/reject/schedule content, and visualize when/where content is going out. While I would say that Sendible is not the perfect tool, it is the best one for us right now.

Sendible is not a login-replacement. You cannot use Sendible to avoid signing into Facebook (or what have you). It is difficult to get a grasp on where messages/comments are coming from in the inbox. I still respond to all of those in Facebook proper.

Sendible is not great for those who work in report-focused companies. As of now, they are limited in what you can do in your reports and there are much more effective reporting platforms out there, so if you are looking for an all-in-one product, this may not be it.

Sendible Feature Ratings

Boolean keyword searches
Not Rated
Filtering out noise/spam
Broad channel coverage
Content planning and scheduling
Audience targeting
Content optimization
Workflow management
Bulk actions
Content marketing
Not Rated
Not Rated
Campaign success analytics
Role-based user permissions & privileges
Mobile access