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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SendPulse

    Score3.5 out of 10
    N/ASendPulse is an integrated messaging platform providing user communication that includes emails, SMS, web push, SMTP, and user management.. This solution includes 15,000 free emails with up to 2,500 subscribers per month.N/A

    ZoomInfo Chat

    Score7.9 out of 10
    N/AZoomInfo Chat is a solution based on the former Insent.ai, an AI-driven chatbot acquired by ZoomInfo in June 2021 to enable sales and marketing teams to engage and convert more website visitors.N/A
    Pricing
    SendPulseZoomInfo Chat
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    SendPulseZoomInfo Chat
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsPricing starts from $9 a month and depends on the number of messages sent.—
    More Pricing Information
    Community Pulse
    SendPulseZoomInfo Chat
    Considered Both Products
    SendPulse
    No answer on this topic
    ZoomInfo
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    28 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    27 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    28 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    23 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    26 Answers
    Features
    SendPulseZoomInfo Chat
    Email & Online Marketing
    Comparison of Email & Online Marketing features of SendPulse and ZoomInfo Chat
    Feature
    SendPulse
    4.0
    12 Ratings
    67% below category average
    ZoomInfo Chat
    -
    Ratings
    WYSIWYG email editor2.012 Ratings00 Ratings
    Dynamic content1.012 Ratings00 Ratings
    Ability to test dynamic content4.010 Ratings00 Ratings
    A/B testing3.09 Ratings00 Ratings
    Mobile optimization2.012 Ratings00 Ratings
    Email deliverability reporting7.012 Ratings00 Ratings
    List management6.012 Ratings00 Ratings
    Triggered drip sequences7.010 Ratings00 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of SendPulse and ZoomInfo Chat
    Feature
    SendPulse
    4.7
    12 Ratings
    47% below category average
    ZoomInfo Chat
    -
    Ratings
    Dashboards5.011 Ratings00 Ratings
    Standard reports7.012 Ratings00 Ratings
    Custom reports2.09 Ratings00 Ratings
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of SendPulse and ZoomInfo Chat
    Feature
    SendPulse
    -
    Ratings
    ZoomInfo Chat
    9.3
    1 Ratings
    8% above category average
    Chat history and transcripts00 Ratings9.01 Ratings
    Chat reporting00 Ratings10.01 Ratings
    Chat and web analytics00 Ratings9.01 Ratings
    Best Alternatives
    SendPulseZoomInfo Chat
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    Mad Mimi
    Score10 out of 10
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    Score6.5 out of 10
    Medium-sized Companies
    Campaign Monitor by Marigold
    Score9 out of 10
    SAP Conversational AI (discontinued)
    Score6.8 out of 10
    Enterprises
    Emma by Marigold
    Score8.5 out of 10
    AWS Chatbot
    Score8.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    SendPulseZoomInfo Chat
    Likelihood to Recommend
    1.0
    (12 ratings)
    9.0
    (28 ratings)
    Likelihood to Renew
    9.1
    (1 ratings)
    -
    (0 ratings)
    Usability
    3.0
    (2 ratings)
    9.0
    (1 ratings)
    Support Rating
    9.1
    (1 ratings)
    9.6
    (8 ratings)
    Implementation Rating
    8.2
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    SendPulseZoomInfo Chat
    Likelihood to Recommend
    SendPulse
    SendPulse is great if you want to connect with your list on a more personal basis, and making sure that your email reaches your subscriber when it is best for him/her. You can also use the SMS function (though I haven't used it yet). Let's say you have clients and want to send a message to them automatically on their birthday, SendPulse allows you to do that. It allows you to add in specific fields that are relevant to you, in order to customise your messaging as much as you want and need.
    Read full review
    ZoomInfo
    ZoomInfo chat is a very good tool for user engagement on the website and lead conversion. It's a very good tool that provides live chat, chat boat, and also a meeting scheduler so that customers can choose the preferred time to discuss with the sales team. It's very good for improving the productivity of the sales team and acquiring quality customers.
    Incentivized
    Read full review
    Pros
    SendPulse
    • One of the best features of this software is its user interface. I found it very intuitive.
    • It has sms feature also which is a great add-on to this software.
    • It has live chat support feature. And I find it very helpful when i find any technical problem.
    Incentivized
    Read full review
    ZoomInfo
    • It is really great at integrations. We were able to plug in Slack without breaking a sweat. And it works really well with our other tools as well.
    • Implementation and setup was very easy and smooth. I actually anticipated it to be a lot bumpier but I was surprised at how quickly and smoothly it went.
    • They have a great support team too. Anytime we have gotten in touch with them, we have had a great experience.
    Incentivized
    Read full review
    Cons
    SendPulse
    • I like its Drag and Drop function to design e-mailers but it lacks in some functionalities. Foe example when I write two different contents in a same box I need a line to show separation between my contents in the same box but this feature is unavailable in SendPulse.
    • They should include more fonts. Every product or service needs different kind of fonts to make a right impact on customers. With limited option of fonts it restricts user's creativity.
    • It is good to have templates to give users some idea for designing campaigns but here SendPluse has nothing much to offer. They have very limited number of templates.
    Incentivized
    Read full review
    ZoomInfo
    • It could improve on total data provided when a lead is sent
    • Integrate intro messages, or give a confidence index on how often the lead is replying. They have this feature in other zoom products
    • Allow visitors to directly contact sales team or marketing.
    Incentivized
    Read full review
    Likelihood to Renew
    SendPulse
    Because I love how easy and intuitive SendPulse is.
    Read full review
    ZoomInfo
    No answers on this topic
    Usability
    SendPulse
    I find that overall SendPulse is very intuitive to use and the support is there to help you out in case you don't find how to do what you wish to do. The drag and drop functionalities make it easy to create the newsletters you want. Every field is explained and small tutorials are included to show you how to create a new template, newsletter, etc. which makes it very easy to use.
    Read full review
    ZoomInfo
    This is the main feature, so they've designed it well with companies like mine in mind. It's fast, clean, efficient, and perfectly integrates with main Zoom sales products, which is something every single one of us uses. So the synergy was already on the table before we started. Highly easy to use, minimal training required.
    Incentivized
    Read full review
    Support Rating
    SendPulse
    Every time I contacted the support team with a question or a problem, they were very fast in replying and helping me out solve it. Usually latest within 10 minutes I would receive a first answer, and the problem would get solved on the same day.
    Read full review
    ZoomInfo
    As a fresh product in the market, support is very warm and they are putting out an earnest effort in fixing reported bugs!
    Read full review
    Implementation Rating
    SendPulse
    When implementing SendPulse, it is a good idea to have a transition phase where you still use both systems, in case anything goes wrong.
    Read full review
    ZoomInfo
    No answers on this topic
    Alternatives Considered
    SendPulse
    For SendPulse's price point, I consider their competition to be the likes of Mailchimp, ConstantContact, etc. While SendPulse rates roughly average across the board in all areas, for businesses looking for the cheapest option (which comes with a lack of features/quality), ConstantContact beats them. For quality/features/value, I'd say Mailchimp is the best option for small businesses.
    Incentivized
    Read full review
    ZoomInfo
    As I mentioned, it's more than just a ChatBot. The ChatBot is just another feature that it offers, but it allows you to talk to the website traffic which otherwise would have gone without interacting with your website. Sometimes even retargeting ads fail to target such valuable visitors, that is where ZoomInfo chat plays its role.
    Incentivized
    Read full review
    Return on Investment
    SendPulse
    • Tapping NRI clients with this software helps me in generating good revenue in last financial year.
    • I grow my NRI database by 60 in last year. And this software played a major role in doing so.
    • It made brand building very easy among my clients.
    Incentivized
    Read full review
    ZoomInfo
    • It was quite simple to set up. We've tried a few different chat services on our website before, but the integration process is never as simple as the documentation suggests. Installing and configuring this, including integrating it to Slack, was actually quite simple.
    • Fabulous chatbot arrangement that expanded our site changes.
    Incentivized
    Read full review
    ScreenShots

    SendPulse Screenshots

    Screenshot of Desktop versionScreenshot of Mobile application for iPadScreenshot of Mobile application for Android