Likelihood to Recommend ServiceChannel is well suited for companies that have multiple locations or a few very large buildings. In my experience the system allows one person to manage 150 to 200 small retail locations but when you add restaurants and buildings with lots of equipment then it gets more complex and the number of locations that one person can effectively manage is greatly reduced. You can effectively manager 50 or 30,000+ locations with this system if you have the personal. There are several free or cost-effective programs available if you are only looking to manage a dozen or so locations.
Read full review UpKeep Maintenance Management
For companies that have larger facilities or multiple properties - this software is superb. You can track every maintenance plan - daily/weekly/monthly/annually - so nothing ever goes undone. I'm talking daily cleaning to refreshing the paint in the parking lot each year - you can easily schedule all of this maintenance within the app. Asset tracking - everything from machinery to tools to doors - you can tag and track all. Break/fix over time is huge - you can use the reporting function to see how many times something has broken over time - so now you can assess if it's more cost effective to replace rather than repair.
Read full review Pros ServiceChannel listens to me the user more than any other product I have ever been involved with. It seems like every few months there are some upgrades and improvements to an already great system. They have some great folks employed who are very accessible and very knowledgeable in this system, they are eager to help out and jump in, and they are never trying to up-sell me during these times. I believe they have some of the best practices around for helping out new vendors, who have never been exposed to any CMMS system, they help to ease the fear that contractors/vendors have from the onboarding process thru system training. Read full review UpKeep Maintenance Management
Tracking service issues - There's really no more excuses for not knowing when the machine was last serviced. Upkeep allows us to track that. Scheduling - Knowing in advance which machines will need maintenance in the future allows us to actively prepare for shut-down periods. General knowledge - Users can add their knowledge to the archives of each machine we have, helping to improve the trouble-shooting process. Easy to update, easy to make - It's almost too easy to create and update files for locations, assets, parts, and issues. Read full review Cons Sometimes the functionality of the software is slow. Example...I insert a WO# into the home search box and it comes up with "nothing found". I return to the home screen and repeat the exact same process and it takes me to my WO. This happens at least 50% of the time. They just finished up with a system upgrade (I think), and during the 3 week period I could not pull mass approved invoices for my AP department. That was a real hindrance. I am not particularly fond of the new dashboard format. It's not as easy to move around in. However it's new and I'm sure I will get used to it quick enough. Read full review UpKeep Maintenance Management
Periodic maintenance needs are still a little tricky keeping in the system without flooding the user with too many work orders. It does not immediately update all the time. For example, closing out work orders and the number of total work orders stays the same until it’s rebooted. Search functions need improving. Read full review Likelihood to Renew UpKeep Maintenance Management
We love how organized it has made our processes.
Read full review Usability I gave it a high rating because it's an easy to use platform.
It walks you step by step to goal accomplishment It doesn't drown you in tech speak or unnecessary steps It appears to be created by the busy facilities manager that just needs the good stuff with no fluff. Not to be rude but if a facilities manager can't function in SC easily they may not be in the right field. Read full review UpKeep Maintenance Management
I think the platform is user-friendly but there have been some issues that colleagues have been complaining about. For example, the program tends to run slow from time to time. Reporting could be better. We could use more fields for categories under parts and assets.
Read full review Support Rating Sue Thomas is the reason...
If a vendor has a template to upload I can ask for her support and it's done. If I need immediate data for a meeting and I'm away from my computer she can grab it for me on the fly. I've walked out of meetings looking like a stud based on the foreground work Sue did to prepare me. If there is a technical issues she will find a work around for me so I can focus on my job not my admin work. Clear and timely communication on every and all open issues. Read full review UpKeep Maintenance Management
I cannot say enough great things about their customer service. From the start of the purchase, Upkeep was extremely helpful and informative. They have been ongoingly keeping us informed and available to answer any of our questions as they arise. They ongoing learning portal is also helpful when new features and changes happen with the interface.
Read full review Implementation Rating It is very easy to set up ServiceChannel but the one thing I believe they could make easier is the vendor portion of ServiceChannel. We get a lot of complaints on how difficult it is for them when trying to get set up.
Read full review UpKeep Maintenance Management
Everything went as planned.
Read full review Alternatives Considered Service Channel bridged the gap for us to issue work orders directly to vendors. Maximo Asset Management did not have a user-friendly way for us to do what Service Channel does on the vendor side. Also, at the time of our selection, Maximo was missing the site portal but has since developed a solution of their own.
Read full review UpKeep Maintenance Management
Previously had MEX, though had not implemented it throughout the business. It was way too difficult for the techs to use on the fly and was just a nightmare to implement. UpKeep, on the other hand, is a walk in the park.
Read full review Return on Investment It increased visibility on how much we were spending on HVAC repairs/replacements and allowed us to make changes to reduce costs Before we were using paper invoices from the vendors, which creates a scenario of losing/missing invoices into AP. Then we start using the Service Channel invoicing and reduce errors to below 1%. Gives you the capability to add trades and adjust to your needs, so you can get better tracking of specific items. Read full review UpKeep Maintenance Management
Compared to other task managers, the user cost for Upkeep is very high. But to the degree the staff are willing to work with you, it is completely justified. The concern with an organization my size are items slipping through the cracks whether that is internally or by our renter base. Upkeep minimizes this to a great degree. You need to get everyone within your organization to buy into upkeep. It can only be as good to the degree that it is utilized. Read full review ScreenShots ServiceChannel Screenshots UpKeep Maintenance Management Screenshots