Skype for Business, now part of Microsoft Teams vs. Zoom Phone

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Skype for Business, now part of Microsoft Teams
Score 7.5 out of 10
N/A
Skype for Business was an online messaging and conferencing tool, now superseded by Microsoft Teams.N/A
Zoom Phone
Score 8.9 out of 10
N/A
Built on Zoom's platform, Zoom's cloud phone consolidates all business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN).N/A
Pricing
Skype for Business, now part of Microsoft TeamsZoom Phone
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Skype for Business, now part of Microsoft TeamsZoom Phone
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Skype for Business, now part of Microsoft TeamsZoom Phone
Considered Both Products
Skype for Business, now part of Microsoft Teams
Chose Skype for Business, now part of Microsoft Teams
Skype for Business is effectively being phased out by MS Teams which is a natural evolution of the same but to compare against Zoom I would say that the VIDEO first element in Zoom is vastly superior and hence why Microsoft had to set a timescale for phasing out Skype for …
Zoom Phone

No answer on this topic

Top Pros
Top Cons
Features
Skype for Business, now part of Microsoft TeamsZoom Phone
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Skype for Business, now part of Microsoft Teams
7.5
193 Ratings
7% below category average
Zoom Phone
-
Ratings
High quality audio8.0189 Ratings00 Ratings
High quality video7.7184 Ratings00 Ratings
Low bandwidth requirements6.6181 Ratings00 Ratings
Mobile support7.9145 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Skype for Business, now part of Microsoft Teams
8.5
190 Ratings
6% above category average
Zoom Phone
-
Ratings
Desktop sharing8.8190 Ratings00 Ratings
Whiteboards8.3119 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Skype for Business, now part of Microsoft Teams
7.8
187 Ratings
5% below category average
Zoom Phone
-
Ratings
Calendar integration8.0173 Ratings00 Ratings
Meeting initiation8.1181 Ratings00 Ratings
Integrates with social media7.783 Ratings00 Ratings
Record meetings / events7.6142 Ratings00 Ratings
Slideshows7.7114 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Skype for Business, now part of Microsoft Teams
8.6
172 Ratings
2% above category average
Zoom Phone
-
Ratings
Live chat9.1170 Ratings00 Ratings
Audience polling8.493 Ratings00 Ratings
Q&A8.193 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Skype for Business, now part of Microsoft Teams
8.0
155 Ratings
5% below category average
Zoom Phone
-
Ratings
User authentication8.1141 Ratings00 Ratings
Participant roles & permissions7.9147 Ratings00 Ratings
Confidential attendee list8.0109 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Skype for Business, now part of Microsoft Teams
-
Ratings
Zoom Phone
9.5
18 Ratings
15% above category average
Hosted PBX00 Ratings9.99 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings9.610 Ratings
User templates00 Ratings9.212 Ratings
Call reports00 Ratings9.215 Ratings
Directory of employee names00 Ratings9.316 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Skype for Business, now part of Microsoft Teams
-
Ratings
Zoom Phone
9.5
19 Ratings
12% above category average
Answering rules00 Ratings10.016 Ratings
Call recording00 Ratings9.818 Ratings
Call park00 Ratings9.913 Ratings
Call screening00 Ratings9.715 Ratings
Message alerts00 Ratings9.715 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Skype for Business, now part of Microsoft Teams
-
Ratings
Zoom Phone
9.6
16 Ratings
15% above category average
Video conferencing00 Ratings9.616 Ratings
Audio conferencing00 Ratings9.616 Ratings
Video screen sharing00 Ratings9.816 Ratings
Instant messaging00 Ratings9.613 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Skype for Business, now part of Microsoft Teams
-
Ratings
Zoom Phone
10.0
18 Ratings
18% above category average
Mobile app for iOS00 Ratings10.017 Ratings
Mobile app for Android00 Ratings10.013 Ratings
Best Alternatives
Skype for Business, now part of Microsoft TeamsZoom Phone
Small Businesses
ClickMeeting
ClickMeeting
Score 9.4 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
ClickMeeting
ClickMeeting
Score 9.4 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
TeamViewer
TeamViewer
Score 8.3 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Skype for Business, now part of Microsoft TeamsZoom Phone
Likelihood to Recommend
8.6
(196 ratings)
9.5
(20 ratings)
Likelihood to Renew
9.0
(7 ratings)
10.0
(1 ratings)
Usability
9.0
(14 ratings)
8.0
(1 ratings)
Support Rating
8.5
(40 ratings)
6.6
(4 ratings)
Implementation Rating
7.0
(2 ratings)
-
(0 ratings)
User Testimonials
Skype for Business, now part of Microsoft TeamsZoom Phone
Likelihood to Recommend
Microsoft
Skype is useful for collaborations across distances, including work from home, as well as a more convenient way to communicate with a large group of people. Skype is also useful to communicate with specific parties quickly, rather than relying on cellular service in areas where not as available. Skype is less useful if the team does not use computers , tablets, smartphones, etc in daily workflow as it would rarely be used.
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Zoom
Zoom Phone is great for remote work. It's pretty user friendly. You can easily transfer calls to those who have Zoom extensions programmed into the address book. Obviously, this would apply to most tech nowadays, but call quality can suffer during bad weather.
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Pros
Microsoft
  • Instant messaging to anyone who we know only by name/email. Even if they're offline, they get the message in missed convos and a notification automatically goes to them via Outlook mail. All conversations are saved and accessible via Outlook.
  • Video and voice calls are a norm in the WFH scenario, and an average employee has around 4-5 calls a day. Skype gives notifications for upcoming meetings, allows easy scheduling via outlook calendar, and its audio/video quality [is] reasonably good compared to the amount of data it consumes.
  • Status availabilities - in the WFH scenario, you could be off for lunch, out of office, busy, sharing screens - and might not want to be disturbed. Skype allows you to do that, and in case you're off, ensures that you know that you have missed messages.
  • Screen sharing - we have to share screens at least once or twice a day with a coworker when working on some issues/features, and Skype easily lets us do that. One of the best things about Skype is that the screen can be shared without being on a video/voice call - which is of immense advantage because oftentimes, you could prefer sharing the screen, while it [is] too noisy to talk.
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Zoom
  • Transcribes voicemails. Great for those verbose folks that leave long voicemails.
  • Loud and clear volume quality! Great in a busy office with lots of people talking.
  • Easy to keep track of who has called me. Has Caller ID which is helpful.
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Cons
Microsoft
  • Probably the biggest area is the video element as it has historically struggled in this area.
  • The need to be forced to federate with another organisation by providing yours and enabling the other organisation settings is a bit tedious but once done, allows for simple collaboration between third-parties.
  • Functionality wise, as it's an older product and being superseded by MS Teams, it feels as if it's run its course but was very good for what it does/did at the time.
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Zoom
  • Voicemail handling for queues and groups can't have their own shared voicemail box.
  • They recently starting limiting how many greetings you can have per user, so you have to do some annoying workarounds by setting up additional users to accomplish it when you have a number of ACD.
  • Does not yet support texting.
  • I wish they had built in text to speech to quickly build new greetings or phone tree options when needed.
  • You can't just assign a phone number to a call queue or group. You have to use a specific user. Fortunately, the cost is reasonable per user so its not a big problem, but annoying none-the-less.
  • The Salesforce integration could be better, I hope they improve it. For example, voicemails and call logs don't show up in the native lightning case feed, but as tasks.
  • When callers call, I wish it would pop up how they called and what tree they went through. So we could see what number they called into and perhaps what menu options they used.
  • I'd love to be able to ask them questions to gather info for reps answering phones when appropriate.
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Likelihood to Renew
Microsoft
The software is simple to install and configure. It is rather simple to explain for correct use. It is possible to profile users for the different functions offered. It is integrated quite completely with Outlook and with Active Directory security. It performs all communication functions well with one or more interlocutors and the possibility of granting control of your computer is convenient.
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Zoom
Integrated into our network. System wide access. Staff are comfortable with the product
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Usability
Microsoft
Very easy to use. Even though Microsoft Teams has a lot of features and integrations, as a user I feel completely comfortable on finding what I need, getting information about the app extensions and using them. It's a very comprehensive tool, intuitive design and does not make me feel tired to be using it. I am glad with the current experience.
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Zoom
Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
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Support Rating
Microsoft
I have only had to reach out to the Support team at Skype for Business once with an issue, and I was pleasantly surprised and encouraged by the quickness and thoroughness of their response. The wait time was short and my question was dealt with politely and clearly, so I would say the support team has it together.
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Zoom
Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.
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Implementation Rating
Microsoft
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
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Zoom
No answers on this topic
Alternatives Considered
Microsoft
For the below reason I will always choose this app over its competitors: Better audio and video quality, Little to no disconnections or freezing when on a call/video conference Integrates well with mailbox/ calendar/ one drive, and SharePoint is easy to use
Read full review
Zoom
The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments
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Return on Investment
Microsoft
  • We almost lost our biggest client because of the poor performance early on in our implementation...the online meetings were poor quality for audio and bandwidth refreshing
  • Many of the employees in our company disliked the quality so much, they started to sign up for free Cisco WebEx accounts to use instead
  • The majority of employees in our company lost trust in our CTO because of his decision to switch from Cisco WebEx to Skype for Business
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Zoom
  • We're better able to work together as a team answering phones multiple people can be logged in to answer at the same time.
  • The voicemail transcription feature helps with sharing messages to different departments.
  • Overall, we're able to answer more calls and have fewer callers being sent to voicemail.
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ScreenShots

Zoom Phone Screenshots

Screenshot of