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SmartRecruiters, now part of SAP SuccessFactors vs. When I Work

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SmartRecruiters, now part of SAP SuccessFactors

    Score8.4 out of 10
    N/ASmartRecruiters was acquired by SAP in late 2025, and its functionality will be integrated into SAP SuccessFactors HCM. Check out the Sap SuccessFactors HCM listing for the latest updates.N/A

    When I Work

    Score6.5 out of 10
    N/AWhen I Work is a way for businesses to schedule, track time and attendance, and communicate with their hourly employees. The schedule and time clock is placed in every employee's pocket with When I Work's iOS and Android apps. It can be used to keep track of time off, employee availability, and manage shift swaps with a few clicks. When I Work integrates with payroll providers to streamline the process and avoid human error.

    $2.50

    per month per user

    Pricing
    SmartRecruiters, now part of SAP SuccessFactorsWhen I Work
    Editions & Modules
    No answers on this topic
    Essentials
    $2.50
    per month per user
    Essentials + Attendance
    $4
    per month per user
    Pro
    $5
    per month per user
    Pro + Attendance
    $7
    per month per user
    Premium
    $8
    per month per user
    Premium + Attendance
    $10
    per month per user
    Offerings
    Pricing Offerings
    SmartRecruiters, now part of SAP SuccessFactorsWhen I Work
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsThe software subscription is determined by the number of a company's full time employees. There is a one time cost to set up software, including customizations, integrations, data migration and training.—
    More Pricing Information
    Community Pulse
    SmartRecruiters, now part of SAP SuccessFactorsWhen I Work
    Considered Both Products
    SAP
    No answer on this topic
    When I Work
    No answer on this topic
    Key User Insights
    Would buy again
    96%
    Would buy again
    27 Answers
    95%
    Would buy again
    21 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    22 Answers
    94%
    Delivers good value for the price
    16 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    28 Answers
    100%
    Happy with the feature set
    22 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    16 Answers
    92%
    Lived up to sales and marketing promises
    12 Answers
    Implementation went as expected
    94%
    Implementation went as expected
    16 Answers
    94%
    Implementation went as expected
    15 Answers
    Features
    SmartRecruiters, now part of SAP SuccessFactorsWhen I Work
    Recruiting / ATS
    Comparison of Recruiting / ATS features of SmartRecruiters, now part of SAP SuccessFactors and When I Work
    Feature
    SmartRecruiters, now part of SAP SuccessFactors
    8.6
    127 Ratings
    8% above category average
    When I Work
    -
    Ratings
    Job Requisition Management9.8109 Ratings00 Ratings
    Company Website Posting9.9114 Ratings00 Ratings
    Publish to Social Media7.5112 Ratings00 Ratings
    Job Search Site Posting8.0116 Ratings00 Ratings
    Customized Application Form9.7104 Ratings00 Ratings
    Resume Management5.6119 Ratings00 Ratings
    Duplicate Candidate Prevention9.6114 Ratings00 Ratings
    Candidate Search8.1122 Ratings00 Ratings
    Applicant Tracking9.9126 Ratings00 Ratings
    Collaboration9.6117 Ratings00 Ratings
    Task Creation and Delegation9.997 Ratings00 Ratings
    Email Templates9.7114 Ratings00 Ratings
    User Permissions9.7109 Ratings00 Ratings
    Notifications and Alerts9.9119 Ratings00 Ratings
    Reporting1.7105 Ratings00 Ratings
    Best Alternatives
    SmartRecruiters, now part of SAP SuccessFactorsWhen I Work
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    Crelate
    Score9.1 out of 10
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    Score9.5 out of 10
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    CareerSiteBuilder
    Score10 out of 10
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    Enterprises
    JobDiva
    Score8 out of 10
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    SmartRecruiters, now part of SAP SuccessFactorsWhen I Work
    Likelihood to Recommend
    7.9
    (129 ratings)
    10.0
    (25 ratings)
    Likelihood to Renew
    6.0
    (15 ratings)
    10.0
    (1 ratings)
    Usability
    9.1
    (12 ratings)
    9.0
    (1 ratings)
    Availability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (10 ratings)
    8.7
    (19 ratings)
    Implementation Rating
    9.1
    (2 ratings)
    8.0
    (1 ratings)
    Ease of integration
    7.1
    (12 ratings)
    -
    (0 ratings)
    Product Scalability
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    SmartRecruiters, now part of SAP SuccessFactorsWhen I Work
    Likelihood to Recommend
    SAP
    SmartRecruiters has allowed us to enable our hiring managers to self-service their requirements for recruitment, simplifying our internal processes. We have visibility of recruitment requirements and significantly improved our approvals process using the software. We have been able to configure our hiring processes relevant to different areas of the business. Collaboration for our hiring teams (managers and business partners) is simple and effective. Candidate experience is enhanced and engaging. The platform has brought many benefits to our Resourcing business partners and hiring managers. We have visibility and insightful data which has integrity, allowing us to make informed business decisions. Our offer process has seen significant improvements and provides an engaging candidate experience, previously this was a labour-intensive process that is now streamlined and automated. The recently launched Community for collaboration amongst customers is very helpful and insigtful for how other people are using the software and exploring ideas with each other
    Incentivized
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    When I Work
    I recommend When I Work to those companies that are looking for a way to manage work schedules and want to increase the productivity of all employees. This is an important platform that would bring excellent results to small, medium and large companies. This is a constant monitoring system which allows employees to complete their tasks in the indicated time, When I Work sends automated alerts when an employee is not complying with their tasks and this allows us to know exactly the productivity we are having in each one of the sectors. It is an excellent platform for planning and administration of working hours, it has a very easy-to-use UI that allows schedules to be easily managed. Without a doubt, When I Work would be a perfect implementation for any sector or company, since it has a lot of potential to collect exact data on compliance with working hours.
    Incentivized
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    Pros
    SAP
    • Job Referrals - can easily refer others to a job posting and view the status
    • Job Postings - can easily search for job openings and read job description and criteria
    • Application online - Can easily apply for the job directly and see who the hiring manager and hiring recruiter is
    Incentivized
    Read full review
    When I Work
    • When I Work allowed me to color-code each employee's schedule.
    • When I Work allowed me to show who was "off" during what time of day. This was essential for morale, as our event included 16-18 hour days, and I wanted to show that everyone had down time each day.
    Incentivized
    Read full review
    Cons
    SAP
    • Settings page can be difficult to navigate & find what you're looking for
    • Job approval chains would be better with additional qualifying fields so that we can segregate different areas of the business better
    • The ability to edit an existing offer template in-system would improve the experience, rather than having to edit offline and upload a whole new version.
    Incentivized
    Read full review
    When I Work
    • You cannot view inactive employees on the app.
    • When pulling up the schedule on the app, it defaults to Tuesday when the screen is done loading.
    • If you pull up an individual's schedule it removes your default settings. For example, I have mine set to just my store, but if I need to see an employee's schedule it resets those defaults. You're always looking at the last schedule you pulled up.
    Incentivized
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    Likelihood to Renew
    SAP
    I thoroughly enjoy using SmartRecruiters and have shared this feedback with those responsible, however I am not a decision maker in the process. I understand that at the moment there are lots of factors affecting the economy and business outcomes, so I cannot comment with certainty on the renewal of SmartRecruiters at this time, not involved in the confirmation of renewal.
    Incentivized
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    When I Work
    It's a powerful tool for employee management and intuitive to use.
    Incentivized
    Read full review
    Usability
    SAP
    I would give this rating as overall it a great combo of all your problems. With just one click you can get away with all your problems such as recruitment, candidate update, Interview scheduling, updating candidates, reports of a job perspective, and recruiters perspective. Usability is worth of SmartRecruiters. The dashboard is also very attractive and once you open you will love working on this platform again and again. I would say it is the best platform to use once for smooth work in your organization.
    Incentivized
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    When I Work
    While it's one of the better apps, my only complaint is the icon layout of the dash; mouseover sometimes doesn't work for my system.
    Incentivized
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    Reliability and Availability
    SAP
    Rarely is there an issue and if the product is down, it typically is restored quickly.
    Read full review
    When I Work
    No answers on this topic
    Performance
    SAP
    I have no complaints about performance. The system works virtually flawless.
    Read full review
    When I Work
    No answers on this topic
    Support Rating
    SAP
    Response is normally very fast. There are times, however, when the response is not useful. It is difficult to work with the reporting and the offer letter templates, and the front line support agents usually are not very knowledgeable. Second, if there are any issues with integrations, the regular support agents will not be able to help you. You'll have to create that ticket and ask them to escalate it to an integration specialist.
    Incentivized
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    When I Work
    Every time I contact When I Work staff with an issue, someone is there with a quick solution to my problem. I love the chat feature. I can continue to work on other things while the When I Work representative assists me.
    Incentivized
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    In-Person Training
    SAP
    Quick and easy to learn.
    Incentivized
    Read full review
    When I Work
    No answers on this topic
    Implementation Rating
    SAP
    It really was a painless and easy process to switch to SmartRecruiters.
    Read full review
    When I Work
    Make certain your team knows how to turn off alerts and utilise the system.
    Incentivized
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    Alternatives Considered
    SAP
    I've really enjoyed using SmartRecruiters, but these other ATSs that we've checked out offer better reporting features and price points. Over time, we may be transitioning off of SmartRecruiters to one of these ATSs because the price is a set price where SmartRecruiters has employee-based pricing model. Also, these other software products offer better reporting features that would eliminate some of our manual tracking process that we're currently doing.
    Incentivized
    Read full review
    When I Work
    When I Work seemed a bit easier to implement for our team and employees. When I Work had all the things we needed without a lot of the bells and whistles that we wouldn't really utilize. When I Work was also a bit more affordable for our budget. Overall, it was the better choice.
    Incentivized
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    Scalability
    SAP
    No explanation really, just a great product.
    Read full review
    When I Work
    No answers on this topic
    Return on Investment
    SAP
    • In terms of ROI, SR helped our business greatly in returning precious time to my productivity in business management, as well as my team's, so that we could get back to the main work we were hired for. The SR process did most of the heavy lifting.
    Incentivized
    Read full review
    When I Work
    • Has cut down on the time I spend scheduling.
    • Makes estimating payroll simple.
    • Is convenient for staff to use because they can utilize it on their own device.
    • Allows for messaging as well, which helps get the word out about numerous things, not just scheduling issues.
    Incentivized
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    ScreenShots