What users are saying about
38 Ratings
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Top Rated
388 Ratings
38 Ratings
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Score 6.6 out of 100

Workday HCM

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Top Rated
388 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

SmartSearch

I think our environment has stretched SmS and their capabilities (positively) but we have grown together and developed an enormously capable system together that is now very well integrated into our business. For doing applicant tracking, requisition management and offer management that has really been strong. I think we can partner together and build some better analytics and reporting capabilities that would be better suited for our business.
EJ Meier | TrustRadius Reviewer

Workday HCM

Workday Human Capital Management is well suited for day-to-day human resources tasks as well a future planning regarding goals, quarterly check-ins, and career growths. It is useful to have multiple features and available tasks in the overall dashboard. It is helpful that learning paths and courses are also integrated in the platform.
Jill Dickert | TrustRadius Reviewer

Feature Rating Comparison

Recruiting / ATS

SmartSearch
3.8
Workday HCM
8.1
Job Requisition Management
SmartSearch
5.4
Workday HCM
8.3
Company Website Posting
SmartSearch
6.3
Workday HCM
8.4
Publish to Social Media
SmartSearch
1.8
Workday HCM
8.7
Job Search Site Posting
SmartSearch
1.9
Workday HCM
8.4
Customized Application Form
SmartSearch
1.8
Workday HCM
Resume Management
SmartSearch
6.3
Workday HCM
Duplicate Candidate Prevention
SmartSearch
1.7
Workday HCM
6.9
Candidate Search
SmartSearch
1.8
Workday HCM
Applicant Tracking
SmartSearch
7.1
Workday HCM
8.1
Collaboration
SmartSearch
8.4
Workday HCM
Task Creation and Delegation
SmartSearch
1.7
Workday HCM
Email Templates
SmartSearch
7.1
Workday HCM
User Permissions
SmartSearch
1.9
Workday HCM
Notifications and Alerts
SmartSearch
1.8
Workday HCM
8.1
Reporting
SmartSearch
1.7
Workday HCM

Human Resource Management

SmartSearch
Workday HCM
8.2
Employee demographic data
SmartSearch
Workday HCM
8.2
Employment history
SmartSearch
Workday HCM
8.3
Job profiles and administration
SmartSearch
Workday HCM
8.3
Workflow for transfers, promotions, pay raises, etc.
SmartSearch
Workday HCM
8.6
Organizational charting
SmartSearch
Workday HCM
8.6
Organization and location management
SmartSearch
Workday HCM
8.5
Compliance data (COBRA, OSHA, etc.)
SmartSearch
Workday HCM
7.3

Payroll Management

SmartSearch
Workday HCM
8.1
Pay calculation
SmartSearch
Workday HCM
8.5
Support for external payroll vendors
SmartSearch
Workday HCM
7.5
Off-cycle/On-Demand payment
SmartSearch
Workday HCM
8.0
Benefit plan administration
SmartSearch
Workday HCM
8.0
Direct deposit files
SmartSearch
Workday HCM
8.1
Salary revision and increment management
SmartSearch
Workday HCM
8.5
Reimbursement management
SmartSearch
Workday HCM
8.1

Leave and Attendance Management

SmartSearch
Workday HCM
8.6
Approval workflow
SmartSearch
Workday HCM
8.9
Balance details
SmartSearch
Workday HCM
8.3
Annual carry-forward and encashment
SmartSearch
Workday HCM
8.6

Employee Self Service

SmartSearch
Workday HCM
8.2
View and generate pay and benefit information
SmartSearch
Workday HCM
8.9
Update personal information
SmartSearch
Workday HCM
8.6
View company policy documentation
SmartSearch
Workday HCM
8.0
Employee recognition
SmartSearch
Workday HCM
7.2
View job history
SmartSearch
Workday HCM
8.4

Asset Management

SmartSearch
Workday HCM
7.8
Tracking of all physical assets
SmartSearch
Workday HCM
7.8

HR Reporting

SmartSearch
Workday HCM
7.7
Report builder
SmartSearch
Workday HCM
7.9
Pre-built reports
SmartSearch
Workday HCM
7.8
Ability to combine HR data with external data
SmartSearch
Workday HCM
7.4

Onboarding

SmartSearch
Workday HCM
8.7
New hire portal
SmartSearch
Workday HCM
8.8
Manager tracking tools
SmartSearch
Workday HCM
8.6

Performance and Goals

SmartSearch
Workday HCM
7.6
Corporate goal setting
SmartSearch
Workday HCM
7.9
Individual goal setting
SmartSearch
Workday HCM
7.8
Line-of sight-visibility
SmartSearch
Workday HCM
6.9
Performance tracking
SmartSearch
Workday HCM
7.9

Performance Management

SmartSearch
Workday HCM
8.3
Performance plans
SmartSearch
Workday HCM
8.2
Performance improvement plans
SmartSearch
Workday HCM
8.3
Review status tracking
SmartSearch
Workday HCM
8.5
Review reminders
SmartSearch
Workday HCM
8.2
Multiple review frequency
SmartSearch
Workday HCM
8.2

Succession Planning

SmartSearch
Workday HCM
8.2
Create succession plans/pools
SmartSearch
Workday HCM
8.7
Candidate ranking
SmartSearch
Workday HCM
7.7
Candidate search
SmartSearch
Workday HCM
8.2
Candidate development
SmartSearch
Workday HCM
8.0

Pros

SmartSearch

  • The search functions are outstanding. It is the reason we originally went with SmartSearch many years ago. The ability to do very simple or complex searches gives the recruiting staff great flexibility in how they look for and narrow down candidates.
  • The hire and onboarding traks allow us to create very specific processes we want our staff to follow to insure a consistent and repeatable result. I can create traks that can be very general or traks that literally provide emails and reminders to all of the players (recruiters, managers, candidates, etc...) every step of the way. This is particularly helpful where we have customers who have extremely stringent contractual guidelines that must be followed.
  • Support. Their customer support is second to none. We always joke that they are our favorite vendor to deal with.... Anytime we have an issue or question. They are there to walk us through it. The training is on target and the staff has always been friendly and more than eager to help make us successful with the tool.
David Stafford | TrustRadius Reviewer

Workday HCM

  • Groups employees in management hierarchies and creates Org Charts that are easy to navigate and allow for visualizing management chains regardless of employee locations
  • Intuitive and easy to use. The Workday search functionality works very much like Google; one can search for anything that they have access to in the database and drill down into the various details. All information is connected through hyperlinks and users can easily keep digging into the details for as far as their security access would take them.
  • Tasks such as to do, review or approve items are sent to the user's Workday Inbox, very much resembling email. Notifications about outstanding "to do" items are also sent to each the user's work email address on a daily basis.
Monika Ganeva | TrustRadius Reviewer

Cons

SmartSearch

  • SmartSearch has a steep learning curve if you want to extensively use the features like automated tasks and the report writer
  • Technical support is spotty and sometimes very frustrating, they don't respond for weeks at a time.
  • SmartSearch user interface is old and has far less ability to customize the interface than other tracking systems
  • SmartSearch has virtually no ability to connect directly with other software and allows now other software to connect in - so no Microsoft Flow, no Zapier, no mail parser, etc. and since Smart Search capabilities are limited, not being able to integrate it with other platforms easily is unfortunate.
Anonymous | TrustRadius Reviewer

Workday HCM

  • The web interface is awful
  • Terrible, terrible, UI. No modern features like auto-save. I can't count the times I have lost work.
  • Their UX team (if it even exists) must be aliens, because I can't see how humans would have come up with the UI conventions they have.
  • Who creates a website application where you can't open stuff in multiple browser windows and tabs easily?
Anonymous | TrustRadius Reviewer

Likelihood to Renew

SmartSearch

SmartSearch 3.0
Based on 18 answers
I believe over the past 30 or so pages (or so it seems), you have every reason for my business to continue as a SmartSearch ATS client and user. The support is off the charts great the few times I need them (generally not even once per year). My business has been a client since 2004. That should say it all.
Bill Humbert | TrustRadius Reviewer

Workday HCM

Workday HCM 10.0
Based on 17 answers
It is work to make one system the source of truth for our data, but now that it is done, there is less work involved in staying on this path. This means for us that maintaining and/or implementing new modules like performance, finance, talent, etc. is simple. It's a no-brainer
Anonymous | TrustRadius Reviewer

Usability

SmartSearch

SmartSearch 7.8
Based on 10 answers
There are so many facets of SmartSearch, that to know everything about it is nearly impossible. While it is mainly straight forward, there is a lot. After using the program for a while, you become pretty comfortable with the basics and can start adding some of the other features.
Rachel Hamilton Probst | TrustRadius Reviewer

Workday HCM

Workday HCM 8.6
Based on 12 answers
Workday's on a great path in terms of user experience. Their goals is to deliver a use experience that doesn't require training or instruction, like Amazon on the consumer side for example. That's hard to do when you're talking about complex business processes and important and sensitive employee information, but they're doing it well
Amanda Easton | TrustRadius Reviewer

Reliability and Availability

SmartSearch

SmartSearch 10.0
Based on 3 answers
My license for SmartSearch goes back to 2004. It has always been available for me - don't remember a single time it was not available in all of those years.
Bill Humbert | TrustRadius Reviewer

Workday HCM

Workday HCM 10.0
Based on 18 answers
In 2014, Workday has changed the update process. There will be two updates a year; the updates will be delivered to customers typically in a 24 hour window during these two weekends a year. They also keep the Community up-to-date about any planned outages, etc. There is weekly scheduled downtime on Friday night.
Jeff Greening | TrustRadius Reviewer

Performance

SmartSearch

No score
No answers yet
No answers on this topic

Workday HCM

Workday HCM 10.0
Based on 16 answers
From my perspective, the system runs like a well oiled machine and I have not had any issues with customers complaining about speed. If a report is taking long to run, the report can run in the background and you can go about your business. For larger enterprises, there is additional space and machines to process the application in what Workday refers to it as Extended Configuration Tenant
Jeff Greening | TrustRadius Reviewer

Support Rating

SmartSearch

SmartSearch 7.1
Based on 9 answers
Once you get the 1 person on the phone they are very knowledgeable and tend to solve the problem. The issue is there are not enough resources to handle all the clients. Their primary clients are "recruiting firms" and I think that is where most of the their support resources go
Debbie Personette | TrustRadius Reviewer

Workday HCM

Workday HCM 8.2
Based on 44 answers
Workday is still learning about the needs of higher education. I have seen rapid improvement in support and knowledge over the last year so am confident this will continue to improve. Overall however, I have found the Support Team to be extremely responsive and Workday offers the advantage of having support across several timezones so that we never wait more than a few hours for a response.
Linda Buckley | TrustRadius Reviewer

In-Person Training

SmartSearch

No score
No answers yet
No answers on this topic

Workday HCM

Workday HCM 9.6
Based on 6 answers
Some training is offered online. Cost is per-person. This also gets quite expensive. Training doesn’t follow a logical path A to B. Starts in middle. When you try to do it afterwards at your desk, difficult.
• Training scenarios are not very real
Anonymous | TrustRadius Reviewer

Online Training

SmartSearch

No score
No answers yet
No answers on this topic

Workday HCM

Workday HCM 7.0
Based on 7 answers
I have done for report writing and mass imports (EIBs). They give materials and you run through examples, i.e. you don’t just watch them do tasks, so that is helpful. Training is expensive – a single reporting writing class is $600 per person for virtual training
Anonymous | TrustRadius Reviewer

Implementation Rating

SmartSearch

SmartSearch 6.0
Based on 5 answers
Using the basic functions of SmartSearch is an easy implementation. But consider carefully what your organization needs to really drive placements. Because we only did a basic implementation first, we were caught off guard when later trying to implement more functions and realizing that the capabilities were limited or were difficult to learn and implement and realizing that tech support was not going to be consistent.
Anonymous | TrustRadius Reviewer

Workday HCM

Workday HCM 10.0
Based on 36 answers
It was implemented before my joining the company. At my last company, we used Workday professional services.

Based upon my experience at my last company, I would rate the implementation experience an 8/10. There are different ways to set things up and we had different people telling us different things. It set us back a couple of times.

Regarding configuration advice, we could set things up where every manager has supervisory organizations, or have it financially based i.e. aligned to cost center/department. We chose the individual manager path and I think we should have chosen a department route. Going down the individual manager path, to maintain the information, we have to inactivate a supervisory org whenever a manager changes/leaves.
Anonymous | TrustRadius Reviewer

Alternatives Considered

SmartSearch

Functionally, SmartSearch is not on the same page as ZipRecruiter. ZipRecruiter as a platform is much more geared toward helping applicants and is essentially a glorified resume database. SmartSearch offers so much more in terms of features and abilities, that would not really be appropriate to try and compare the two. Similarly, the overall use of SmartSearch is an apples and oranges comparison to LinkedIn Talent. LinkedIn is great for sourcing and attracting talent, but in terms of tracking candidates all the way through a hiring process and tracking a heavy volume of job orders across a variety of states and locations, the two just don't really compare.
Anonymous | TrustRadius Reviewer

Workday HCM

I believe [Workday Human Capital Management] is probably the industry benchmark of excellence and has features that can easily be customized to meet the needs of organizations. It has strong and knowledgeable account teams that work closely with customers to develop the most efficient solutions. I believe oracle systems come the closest but they aren't smart and the technology still needs to be developed further.
Anonymous | TrustRadius Reviewer

Scalability

SmartSearch

No score
No answers yet
No answers on this topic

Workday HCM

Workday HCM 10.0
Based on 2 answers
Workday has released Financials and is continuing to develop it's Human Capital Management footprint with the addition of Workday Recruiting. I think customers will find that is easy to add on additional functionality in the system.Workday does make it easy for customers to make changes without relying on IT resources. The Business Process framework is a visual tool that allows functional resources to make changes and see the flow of the transaction
Jeff Greening | TrustRadius Reviewer

Return on Investment

SmartSearch

  • That's easy - they have helped us grown and make more money. The core element of their technology (e.g. the ability to search for, identify and contact candidates is excellent).
  • They are a business partner and do their very best to help us succeed.
Travis Medley | TrustRadius Reviewer

Workday HCM

  • Positive ROI, we were one of the first organizations that went with Workday HCM, and we received numerous discounts. Cloud systems are the way to go and we feel the system is stable for our growing work force.
  • The user conferences have been helpful to network and learn more deepness in the modules and functionality.
  • Right off the bat, our implementation costs were lower than budgeted and we had less 'billing' surprises.
Anonymous | TrustRadius Reviewer

Pricing Details

SmartSearch

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Workday HCM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

SmartSearch
1.9
Workday HCM
8.3

Likelihood to Renew

SmartSearch
3.0
Workday HCM
10.0

Usability

SmartSearch
7.8
Workday HCM
8.6

Reliability and Availability

SmartSearch
10.0
Workday HCM
10.0

Performance

SmartSearch
Workday HCM
10.0

Support Rating

SmartSearch
7.1
Workday HCM
8.2

In-Person Training

SmartSearch
Workday HCM
9.6

Online Training

SmartSearch
Workday HCM
7.0

Implementation Rating

SmartSearch
6.0
Workday HCM
10.0

Scalability

SmartSearch
Workday HCM
10.0

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