Sococo vs Webex App | TrustRadius

What users are saying about

Score 7 out of 10

Based on 7 reviews and ratings

Score 8 out of 10

Based on 351 reviews and ratings

Try the Webex App

Feature Rating Comparison

Sococo

Webex App

Task Management

Scheduling

Workflow Automation

Mobile Access

Search

Visual planning tools

Gantt Charts

Sococo

Webex App

Chat

Notifications

Discussions

Internal knowledgebase

Integrates with GoToMeeting

Integrates with Gmail and Google Hangouts

Integrates with Outlook

Surveys

Sococo

Webex App

Versioning

Video files

Audio files

Document collaboration

Access control

Advanced security features

Integrates with Google Drive

Device sync

Pros

Conference calls. No need for formal invites, excellent call quality and reliability.
Virtual rooms - see who's talking with who.
Instant chat - can also use Slack as a backend.

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Software Team Lead

Dynniq UK and IrelandElectrical/Electronic Manufacturing, 201-500 employees

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Packed with features
Good admin portal with a useful dashboard which comes with good troubleshooting and reporting features
Combination of Cisco Webex software and Cisco TelePresence hardware provide great capabilities for running small to large scale meetings
Great support with Cisco TAC

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Verified User

Professional in Information Technology

Financial Services Company, 501-1000 employees

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Cons

On rare occasions my co-workers have had problems where they open Sococo and it doesn't recognize when they're speaking. However, restarting the program usually fixes it.
Users can 'knock' on another's 'virtual' office to come in to talk. Essentially, the same as waiting for a person to pick up when calling on a landline. An option to auto-let anyone in who knocks would be useful.

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Verified User

Engineer in Engineering

Computer Software Company, 10,001+ employees

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Sometimes difficult to hear the main agenda of the meeting while someone background noise is continuously occurring
Video conferencing is not good in Cisco Webex teams
Unable to send the audio recording through desktop or PC.
But rather than this it totally fulfilled my requirement.

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Verified User

Employee in Quality Assurance

Insurance Company, 1001-5000 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Webex App 9.0

Based on 5 answers

Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.

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Verified User

Partner in Professional Services

Information Technology and Services Company, 201-500 employees

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Usability

Sococo 7.0

Based on 1 answer

It was easy to use but still needs lots of improvement to collaborate with other tools

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Verified User

Administrator in Customer Service

Non-Profit Organization Management Company, 11-50 employees

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Webex App 9.0

Based on 84 answers

The platform is incredible usable for day to day work life, especially during the Covid-19 era when the majority of us are remote. The features like creating a space or leveraging your personal room are similar to jumping in a conference room if we were in person. I have been able to maintain high levels of productivity consistently as I would have in the office over the past 15months. Although only transitioning to Webex in the last couple of months, the features allow for an all in one experience which just makes that collaboration and communication even simpler

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Verified User

Project Manager in Marketing

Computer Networking Company, 5001-10,000 employees

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Reliability and Availability

No score

No answers yet

No answers on this topic

Webex App 10.0

Based on 1 answer

We have not ran into any availability issues or concerns with WebEx. Product reliability has been great

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Network Services Manager

M. J. Electric, LLCConstruction, 1001-5000 employees

View all 1 answers on this topic

Performance

No score

No answers yet

No answers on this topic

Webex App 9.0

Based on 1 answer

I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi

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Network Services Manager

M. J. Electric, LLCConstruction, 1001-5000 employees

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Support Rating

Sococo 6.0

Based on 1 answer

Sococo didn't seem to have a strong support line. In comparison to other products, such as Microsoft Teams, it did not regularly check in with us. There should be opportunities to give feedback on the quality of the program periodically and if we had any issues. Sometimes, Sococo would crash, and we would 'restart it' but not know why it happened.

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Verified User

Administrator in Customer Service

Non-Profit Organization Management Company, 11-50 employees

View all 1 answers on this topic

Webex App 8.3

Based on 128 answers

WebEx [(formerly Webex Teams)] service, being the general service provided for all applications developed by cisco, has an exemplary response speed of only a couple of hours from the time the support ticket is submitted. We like that the Webex team provides accurate information to assist in the resolution of any conflicts that may arise.

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Law Practice

LAWYERBESLegal Services, 201-500 employees

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In-Person Training

No score

No answers yet

No answers on this topic

Webex App 9.0

Based on 1 answer

We gave our this type of training to get better user adoption and to make sure our users understood how to effectively use this product.

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Network Services Manager

M. J. Electric, LLCConstruction, 1001-5000 employees

View all 1 answers on this topic

Online Training

No score

No answers yet

No answers on this topic

Webex App 8.0

Based on 1 answer

The online training is a great solution for some users. I prefer in person training.

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Network Services Manager

M. J. Electric, LLCConstruction, 1001-5000 employees

View all 1 answers on this topic

Implementation Rating

No score

No answers yet

No answers on this topic

Webex App 8.8

Based on 5 answers

Management involvement to get users to adopt is key. Users have a hard time changing to new software.

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Network Services Manager

M. J. Electric, LLCConstruction, 1001-5000 employees

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Alternatives Considered

WebEx Meetings, Skype for Business, and Google Hangouts all require that you create some sort of "call event" that people can join or leave. Sococo gives you the ability to seamlessly move between meetings within one app and also provide a status of available or unavailable, or better yet, people can just see that you're in a meeting and who you're in that meeting with. This provides the opportunity for a boss to step in and determine a meeting isn't super important, so they can talk to someone in the meeting.

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Verified User

Engineer in Engineering

Computer Software Company, 10,001+ employees

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Honestly, I think Slack might be better than Webex when it comes to document sharing and the chat feature (DMs and groups). I love the "channel" concept. But Slack does not stand up against Webex when it comes to integrating features such as phone call/device connection. If Webex did not have this feature, I would most likely fight harder to use Slack.

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Taylor S. Shelberg, MBA

Manager of Undergraduate Admissions Events

California Baptist UniversityEducation Management, 1001-5000 employees

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Scalability

No score

No answers yet

No answers on this topic

Webex App 10.0

Based on 1 answer

Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality

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Network Services Manager

M. J. Electric, LLCConstruction, 1001-5000 employees

View all 1 answers on this topic

Return on Investment

Sococo completely overcame the problem of staying in touch with remote development teams.
Enabled daily scrum meetings, sprint reviews, etc.
Helped keep everybody engaged in the project.

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Software Team Lead

Dynniq UK and IrelandElectrical/Electronic Manufacturing, 201-500 employees

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The integration to the Webex Meetings side of things is great from a Productivity side of things, so you don't have to drop in and out of multiple applications. But there is no real tangible ROI associated to that - it is more around creating a positive user experience.
The flexibility to use Webex so it can allow you to have a shared collaboration space across any device any where is a massive positive, especially in the current climate where Remote Working and Collaborating is so critical.

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Verified User

Professional in Information Technology

Telecommunications Company, 10,001+ employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

—

Sococo Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

Webex App Editions & Modules

Edition

Basic Plan	$0.00¹
Meet Plan	$13.50¹
Meet + Call Plan	$20.00¹
Enterprise Plan	Contact Sales

user/month

Additional Pricing Details

—

Rating Summary

Sococo

Webex App

Sococo

Webex App

Sococo

Webex App

Sococo

Webex App

Sococo

Webex App

Sococo

Webex App

Sococo

Webex App

Sococo

Webex App

Sococo

Webex App

Sococo

Webex App

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