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Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SolarWinds SQL Sentry

    Score10 out of 10
    N/ASolarWinds SQL Sentry is designed to help data professionals optimize SQL Server database performance in physical, virtual, and cloud environments. SQL Sentry delivers metrics to help users find and fix database performance problems and provides scalability, boasting demonstrated success monitoring 800+ SQL Server instances with one monitoring database. With SQL Sentry, the user can monitor: SQL Server Azure SQL Database SQL Server Analysis…

    $0

    Free

    TeamViewer

    Score8.6 out of 10
    N/ATeamviewer offers secure remote access, IT support and device management on a scalable platform. It speeds up problem resolution, reduces downtime and enhances control through automation, unattended access and complete visibility of every device and location.

    $299

    per year

    Pricing
    SolarWinds SQL SentryTeamViewer
    Editions & Modules
    Plan Explorer (SQL Server Query Tuning)
    $0
    Free
    SQL Sentry for Azure SQL Database
    $161
    Per year per database (annual subscription)
    SQL Sentry
    1,450
    Per year per instance (annual subscription)
    Remote Access
    $24.90
    per month (billed annually) 1 Licensed User
    Business
    $50.90
    per month (billed annually) 1 Licensed User
    Premium
    $102.90
    per month (billed annually) 15 Licensed Users
    Corporate
    $206.90
    per month (billed annually) 30 Licensed Users
    Offerings
    Pricing Offerings
    SolarWinds SQL SentryTeamViewer
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    SolarWinds SQL SentryTeamViewer
    Considered Both Products
    SolarWinds
    No answer on this topic
    TeamViewer
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    6 Answers
    88%
    Would buy again
    388 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    5 Answers
    88%
    Delivers good value for the price
    358 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    6 Answers
    96%
    Happy with the feature set
    422 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    6 Answers
    90%
    Lived up to sales and marketing promises
    291 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    6 Answers
    96%
    Implementation went as expected
    359 Answers
    Features
    SolarWinds SQL SentryTeamViewer
    SQL Performance Monitoring
    Comparison of SQL Performance Monitoring features of SolarWinds SQL Sentry and TeamViewer
    Feature
    SolarWinds SQL Sentry
    8.4
    102 Ratings
    3% above category average
    TeamViewer
    -
    Ratings
    Performance dashboard9.1102 Ratings00 Ratings
    Intelligent alerting7.996 Ratings00 Ratings
    Top SQL8.6102 Ratings00 Ratings
    Historical trend data8.6100 Ratings00 Ratings
    Virtualization support8.764 Ratings00 Ratings
    Security
    Comparison of Security features of SolarWinds SQL Sentry and TeamViewer
    Feature
    SolarWinds SQL Sentry
    -
    Ratings
    TeamViewer
    8.8
    76 Ratings
    3% above category average
    Role-based user permissions00 Ratings8.877 Ratings
    Remote Administration
    Comparison of Remote Administration features of SolarWinds SQL Sentry and TeamViewer
    Feature
    SolarWinds SQL Sentry
    -
    Ratings
    TeamViewer
    8.9
    561 Ratings
    6% above category average
    File transfer00 Ratings8.8529 Ratings
    Instant message00 Ratings8.8489 Ratings
    Access to sleeping/powered-off computers00 Ratings7.7373 Ratings
    Session record00 Ratings8.4383 Ratings
    Annotations00 Ratings8.2151 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of SolarWinds SQL Sentry and TeamViewer
    Feature
    SolarWinds SQL Sentry
    -
    Ratings
    TeamViewer
    7.9
    56 Ratings
    2% below category average
    Third-party software integrations00 Ratings7.956 Ratings
    Remote Access
    Comparison of Remote Access features of SolarWinds SQL Sentry and TeamViewer
    Feature
    SolarWinds SQL Sentry
    -
    Ratings
    TeamViewer
    8.6
    89 Ratings
    6% above category average
    Attended device access00 Ratings9.188 Ratings
    Unattended device access00 Ratings8.785 Ratings
    Mobile device access00 Ratings8.278 Ratings
    Virtual device access00 Ratings8.575 Ratings
    Multiple-display support00 Ratings8.676 Ratings
    Multiple concurrent sessions00 Ratings8.478 Ratings
    Best Alternatives
    SolarWinds SQL SentryTeamViewer
    Small Businesses
    No answers on this topic
    LogMeIn Rescue
    Score8.2 out of 10
    Medium-sized Companies
    No answers on this topic
    BeyondTrust Remote Support
    Score8.6 out of 10
    Enterprises
    No answers on this topic
    BeyondTrust Remote Support
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    SolarWinds SQL SentryTeamViewer
    Likelihood to Recommend
    8.6
    (102 ratings)
    8.7
    (619 ratings)
    Likelihood to Renew
    8.8
    (16 ratings)
    8.1
    (68 ratings)
    Usability
    9.0
    (12 ratings)
    9.0
    (59 ratings)
    Availability
    7.1
    (2 ratings)
    9.1
    (6 ratings)
    Performance
    7.1
    (2 ratings)
    9.1
    (6 ratings)
    Support Rating
    7.5
    (14 ratings)
    9.2
    (51 ratings)
    In-Person Training
    8.0
    (1 ratings)
    9.1
    (2 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (4 ratings)
    Implementation Rating
    8.8
    (8 ratings)
    8.6
    (173 ratings)
    Configurability
    7.9
    (2 ratings)
    8.3
    (5 ratings)
    Ease of integration
    5.0
    (1 ratings)
    9.1
    (5 ratings)
    Product Scalability
    7.0
    (1 ratings)
    9.1
    (6 ratings)
    Vendor post-sale
    8.5
    (2 ratings)
    8.9
    (6 ratings)
    Vendor pre-sale
    8.5
    (2 ratings)
    9.1
    (6 ratings)
    User Testimonials
    SolarWinds SQL SentryTeamViewer
    Likelihood to Recommend
    SolarWinds
    This solution is perfect for a team with a large server count and, at least, moderate experience supporting a SQL Server environment. If the environment is smaller or the team has less experience working with SQL Server performance tuning methodologies, then the tool may be overwhelming for the users.
    Incentivized
    Read full review
    TeamViewer
    I would definitely recommend it, and that's why I've stuck with it so long: continuous improvement. Now AI has fully embraced it to help with faster monitoring and Troubleshooting, saving me a huge amount of time and effort. Affordable to use for both personal and Professional work to assist colleagues from different workstations.
    Read full review
    Pros
    SolarWinds
    • The Top SQL functionality has been extremely useful for identifying poorly performing queries by resource consumption.
    • The flexibility of creating your own Advisory Conditions has allowed us to integrate our custom internal alerts into a centralized dashboard and alerting platform.
    • Being able to highlight any chart on the dashboard and then tool-matching that window across all the other charts makes it much easier to correlate the different performance metrics against each other.
    Incentivized
    Read full review
    TeamViewer
    • It is secure and eliminates the need for VPN for remote users.
    • It offers a 2FA to insure that security is strong for our system.
    • Can save time with file transfer syncs for labels, batches and other files.
    • It supports multi device and cross platform usage within our warehouse.
    Incentivized
    Read full review
    Cons
    SolarWinds
    • Tuning advice: With all the graphs and data available, it's not always easy to determine the best thing to do. I'd like to see SentryOne provide some best practice analysis based on the historical information collected for the server being looked at.
    • They could add help tips or links to help documents, when you select a graph on the dashboard. Inexperienced users tend to put blinders on and focus on one thing when they see a high counter or something out of the ordinary. It would be very useful to include a link that provides underlying help. The link would provide an explanation of the counter in detail and offer possible explanations as to why the counter is off.
    Read full review
    TeamViewer
    • MFA could be a lot better when connecting to the remote device. If a phone is added to security for the remote worker, then the admin cannot use Easy Access to access the device without interaction with the remote worker. Admins should have access to remote devices via other MFA methods.
    • App updates sometimes cause unstable status and computer must be restarted.
    • OS updates often require additional user interaction before completing the sign-in process, leaving TeamViewer in an incomplete startup state and preventing the Remote Worker from accessing the device. An admin then has to remote into the device using another remote desktop access tool (Apple Remote Desktop, for instance) and bypass the user interaction screens, which allows the login process to complete and TeamViewer to start up fully. It would be best if the TeamViewer Host could connect even when the OS is prompting for user interaction (e.g., clicking OK on modal dialog boxes post-update).
    Incentivized
    Read full review
    Likelihood to Renew
    SolarWinds
    Absolutely. SQL Sentry is an absolute must have for any company with a SQL Server estate. It provides a force multiplier to effectively manage SQL Server, and the feature sets are second to none. The support and expertise at SentryOne is incredible. They are very supportive of both the platform users and helping your business with the product
    Incentivized
    Read full review
    TeamViewer
    We need this tool in our day to day business. It is what we do all day remoting into clients devices. In this day and age we can access devices all over the world as long as we have secure internet connection. It certainly saves money in gas, and even if you are away you can help.
    Incentivized
    Read full review
    Usability
    SolarWinds
    I accept that the flexibility of the alerting comes at a price. Other than the alerting SQL Sentry's interface is intuitive. Connecting to a new SQL instance, given that all the needed ports are open in your firewalls is straight forward. Reviewing the performance and queries for an instance is available in with a right click. As you dig in new tabs are created to present the detailed data. I find the ability to filter and rollup metrics on a query very helpful in dealing with the "it's running slow". You can easily compare the metrics of run times for the same query to let the user know, it's probably data your doing a billion reads instead of the usual 100 thousand.
    Incentivized
    Read full review
    TeamViewer
    TeamViewer is a reliable and really strong tool for accessing remote IT platforms secure and fast. We don't know any product that provide us such strong functionality to make our life as a internationally recognized MES provider with DIAMES with an international clientele so easy. We look forward for any new TeamViewer functionality that supports us even more.
    Incentivized
    Read full review
    Reliability and Availability
    SolarWinds
    The system is working perfectly in capturing data, but we do experience issues with SQL Timeout when viewing results in the remote clients. This may be due to the fact that our monitoring service is consuming most of the CPU, and it is the same server that is hosting the SQL Repository. We could probably fix the issue by separating the SQL instance from the monitoring service.
    Incentivized
    Read full review
    TeamViewer
    TeamViewer has always been available when we needed to use it. We have not noticed any outages or periods where the software functions were unavailable.
    Incentivized
    Read full review
    Performance
    SolarWinds
    In most cases the pages load very quickly. In our particular case, we need to do some movement of services to separate our monitoring service to separate infrastructure from the repository. When we first started with SQL Sentry on 5 licenses, we did not have any issues. Since we have now grown that to 25, we are experiencing some challenges. We do not believe this to be a tool problem
    Incentivized
    Read full review
    TeamViewer
    TeamViewer performance has always been very good. Pages load quickly and we can see what the remote engineers are doing on the computer in real time. This is very beneficial for our own technicians and engineers and helps their learning curve. Troubleshooting is much easier with TeamViewer. We have not noticed and lagging of our computers while using TeamViewer.
    Incentivized
    Read full review
    Support Rating
    SolarWinds
    From their infancy as a smaller company to now as a global player they have always kept focus on prioritising he customer. They know their product and the technology it supports and are easily accessible for both resolving problems with the product all the way to adding value through additional training and assisting with getting return on investment through utilisation of the many features the product provides.
    Incentivized
    Read full review
    TeamViewer
    the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
    Incentivized
    Read full review
    In-Person Training
    SolarWinds
    sql sentry expert came onsight to review the performance of installation and gave us a good insight to using the tool
    Incentivized
    Read full review
    TeamViewer
    As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
    Incentivized
    Read full review
    Online Training
    SolarWinds
    No answers on this topic
    TeamViewer
    I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
    Read full review
    Implementation Rating
    SolarWinds
    Was suggested that we install the process monitors on a dev or qa database server, but we found it more useful to create an IT db server and put it there (along with a few other apps that we use for monitoring).
    Incentivized
    Read full review
    TeamViewer
    TeamViewer installation and deployment to other devices is pretty straightforward and does not require much technical know-how. This makes ease of use attractive when supporting both new and existing clients with limited technical knowledge. I think ease of use is a huge factor in getting new clients. TeamViewer handles that extremely well.
    Incentivized
    Read full review
    Alternatives Considered
    SolarWinds
    SQL Sentry offers more features and is customize-able to fit our business needs. It has more centralized management and support. The company's technical support is also top notch. It is also worth mentioning that SentryOne Team Blog is an excellent source. One can find lots of valuable troubleshooting skills on the blog site - very educational and informational.
    Incentivized
    Read full review
    TeamViewer
    TeamViewer's cost is much lower than that of other solutions, and its security is far superior to RemotePC's. TeamViewer is also a request-based remote session manager, unlike other software that allows indefinite connection time. TeamViewer's free version makes it even better for one end of the group to find support, while the other end has the paid version.
    Incentivized
    Read full review
    Scalability
    SolarWinds
    We are running 25 instances through a single monitoring service and it is able to keep up. We are finding that this many instances in our environment is about as many as can be handled. We will need to deploy additional monitoring services. Luckily, there is no additional licensing costs to deploy additional monitoring services. For us, it's just an additional Azure VM.
    Incentivized
    Read full review
    TeamViewer
    Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
    Incentivized
    Read full review
    Return on Investment
    SolarWinds
    • Better customer service as it alerts me automatically to loss of service issues so I can react and either get things fixed before it impacts the customers or to let my management know as soon as possible
    • It helps me find expensive SQL so our customers get better performance and we make better use of our resources
    Incentivized
    Read full review
    TeamViewer
    It took about 3 months.
    • Customer Support of our business has become more interactive with customers, leading to faster resolution of their problems.
    • Remotely accessing devices in our office allows employees to stay productive while working from home.
    • TeamViewer helps us to collaborate with other firms for projects we're doing.
    Incentivized
    Read full review
    ScreenShots

    SolarWinds SQL Sentry Screenshots

    Screenshot of SQL Sentry DeadlocksScreenshot of SQL Sentry Top SQL

    TeamViewer Screenshots

    Screenshot of how TeamViewer lets users connect to devices and provide remote support.Screenshot of AI, automation and remediation.Screenshot of the interface to monitor and manage devices proactively.Screenshot of some of TeamViewer's integrations.