What users are saying about
Top Rated
960 Ratings
14 Ratings
Top Rated
960 Ratings
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Score 8 out of 100
14 Ratings
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Score 6.9 out of 100

Feature Set Ratings

  • SurveyMonkey ranks higher in 3 feature sets: Survey Logic, Survey Reporting & Analytics, Survey Administration & Security
  • Usabilla ranks higher in 3 feature sets: Survey Format & Appearance, Survey Content, Survey Distribution

Survey Format & Appearance

7.0

SurveyMonkey

70%
8.0

Usabilla

80%
Usabilla ranks higher in 2/3 features

Survey templates

7.6
76%
71 Ratings
10.0
100%
3 Ratings

Themes

6.6
66%
64 Ratings
6.0
60%
4 Ratings

Custom logo/branding

6.9
69%
63 Ratings
8.0
80%
4 Ratings

Survey Content

7.7

SurveyMonkey

77%
8.7

Usabilla

87%
Usabilla ranks higher in 2/3 features

Changes to live survey

7.8
78%
58 Ratings
8.0
80%
4 Ratings

Question design help

7.3
73%
68 Ratings
10.0
100%
3 Ratings

Multiple question types

8.1
81%
74 Ratings
8.0
80%
4 Ratings

Survey Logic

7.6

SurveyMonkey

76%
7.0

Usabilla

70%
SurveyMonkey ranks higher in 1/1 features

Survey logic flexibility

7.6
76%
68 Ratings
7.0
70%
4 Ratings

Survey Reporting & Analytics

7.5

SurveyMonkey

75%
5.8

Usabilla

58%
SurveyMonkey ranks higher in 5/5 features

Response tracking

7.8
78%
73 Ratings
7.0
70%
3 Ratings

Data export

7.7
77%
70 Ratings
5.5
55%
4 Ratings

Standard reports

7.5
75%
73 Ratings
5.5
55%
4 Ratings

Custom reports

7.3
73%
60 Ratings
5.5
55%
2 Ratings

Analytics

7.2
72%
62 Ratings
5.5
55%
4 Ratings

Survey Administration & Security

7.6

SurveyMonkey

76%
7.5

Usabilla

75%
SurveyMonkey ranks higher in 2/2 features

Access controls

7.7
77%
63 Ratings
7.5
75%
4 Ratings

Compliance

7.5
75%
54 Ratings
7.5
75%
4 Ratings

Survey Distribution

6.8

SurveyMonkey

68%
8.5

Usabilla

85%
Usabilla ranks higher in 2/2 features

Vendor-offered crowdsourcing

6.9
69%
29 Ratings
10.0
100%
1 Rating

Respondent restrictions

6.7
67%
41 Ratings
7.0
70%
2 Ratings

Attribute Ratings

  • SurveyMonkey is rated higher in 2 areas: Usability, Support Rating
  • Usabilla is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

SurveyMonkey

70%
103 Ratings
7.5

Usabilla

75%
4 Ratings

Likelihood to Renew

9.0

SurveyMonkey

90%
26 Ratings

Usabilla

N/A
0 Ratings

Usability

7.9

SurveyMonkey

79%
38 Ratings
7.5

Usabilla

75%
2 Ratings

Availability

10.0

SurveyMonkey

100%
2 Ratings

Usabilla

N/A
0 Ratings

Performance

6.0

SurveyMonkey

60%
2 Ratings

Usabilla

N/A
0 Ratings

Support Rating

6.7

SurveyMonkey

67%
38 Ratings
6.0

Usabilla

60%
4 Ratings

Implementation Rating

10.0

SurveyMonkey

100%
4 Ratings

Usabilla

N/A
0 Ratings

Likelihood to Recommend

Momentive (SurveyMonkey, Inc)

SurveyMonkey really excels in the survey design aspect of the surveying process. They have so many different question types that you can use to create your questions. The analytics and reporting are basic but ok for those wanting simple insights into their survey answers. Their free plan should suffice for any business that needs the fundamentals of surveying - i.e. survey builder, sharing, and viewing answers.
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Usabilla

Usabilla is an okay option in terms of intercept or continuous feedback software. It works if you need a feedback button on your site, and otherwise do not have recurring mechanisms to collect that same user info. It is also sufficient if you have a very broad audience and imprecise target criteria for respondents (such as just popping up on a certain web page, but do not need to target by pulling from user data such as whether that customer is a prospect vs. active). Anything more sophisticated than that takes a little bit of help from product and engineering teams to get you the right javascript triggers and other criteria.
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Pros

Momentive (SurveyMonkey, Inc)

  • SurveyMonkey templates have made it very user-friendly. It is very efficient to create a survey.
  • I love that they have multiple ways to answer questions. For example, short answer, paragraph, and radio buttons to name a few.
  • The surveys are very easy to share. You can import a large list of email addresses or free type just a few.
  • I like that you can test the survey before sending it out live. I send it to myself to verify how it will look and feel to the end-user.
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Usabilla

  • Usabilla's triggered campaigns (including exit surveys) are very easy to create, manage, and implement. Results are provided in a dashboard which shows impressions and conversion rates.
  • Usabilla makes it easy to collect website feedback by providing a short and intuitive feedback collection button and supporting questions. It also allows the user to provide a screenshot during the process.
  • Our business has many brands and Usabilla provides an interface and dashboard to allow us to manage, implement, and measure across all of our brands to understand the whole picture of what our customers are experience on our sites. (It also allows for a more granular view, but the aggregate view is very helpful for us).
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Cons

Momentive (SurveyMonkey, Inc)

  • Recognizing that there are more limitations when it comes to a mobile interface vs. a desktop interface, I would love to see more profound levels of programming functionality on the mobile side.
  • It would be helpful to have better access to greater levels of third-party results analysis, particularly as it relates to open-ended questions and answers.
  • As an admin, it would be very cool if SurveyMonkey were able to use AI to match the survey we're building (questions, topics, target respondents, etc.) to existing results that might negate the need to ask certain questions in our surveys.
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Usabilla

  • It'd be nice to be able to customize the passive feedback questionnaires more.
  • It would be great to have more case studies/informational articles on how to encourage more feedback from users. Not many people chose to interact with the tool during the time that I used it.
  • Provide more styling options for the passive feedback button - very limited in size/shape.
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Pricing Details

SurveyMonkey

Starting Price

$0

Editions & Modules

SurveyMonkey editions and modules pricing
EditionModules
Business Plan - Team Advantage27.001
Business Plan - Team Premier89.002
EnterpriseContact Sales3
Personal Plan - Standard Monthly99.004
Personal Plan - Advantage Annual34.005
Personal Plan - Premier Annual119.006

Footnotes

  1. Per User Per Month (billed annually)
  2. Per User Per Month (billed annually)
  3. none
  4. Per User Per Month (billed monthly)
  5. Per User Per Month (billed annually)
  6. Per User Per Month (billed annually)

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Usabilla

Starting Price

$49 per month

Editions & Modules

Usabilla editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Momentive (SurveyMonkey, Inc)

    Compared to other competitors in the market (including a few I've used internally), if you're looking for a survey application, this one does the job and it's quite inexpensive too. Considering the fact that it comes with a handy mobile application too (on iOS and Android), you also get flexibility thrown in the deal too.
    Read full review

    Usabilla

    No answers on this topic

    Usability

    Momentive (SurveyMonkey, Inc)

    SurveyMonkey should suffice for most simple use cases to collect responses or feedback from clients. The templates that they offer are helpful as well as the guidance on question formulation. If you just need a stand alone software to distribute and collect surveys, then SurveyMonkey will meet your needs.
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    Usabilla

    The interface to configure the questionary is quite easy to use. It helps to give autonomy to marketing teams. Once the initial setup is made (integrating a basic javascript code on your website), you can easily deploy any questionary on any page of your website. Usabilla is a very flexible tool overall.
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    Performance

    Momentive (SurveyMonkey, Inc)

    still to many limitations for more complex surveys --skips, filtered questions, etc.
    Read full review

    Usabilla

    No answers on this topic

    Support Rating

    Momentive (SurveyMonkey, Inc)

    I haven’t used the support function yet, but I have had colleagues that have and the issues they’ve faced have been resolved super quickly. They also have said the support people they have come in contact with have been extremely friendly. Those two things are what made me choose my rating
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    Usabilla

    I haven't contacted support yet to solve a particular issue. I do have an account manager at Usabilla that I talk to in order to introduce the software to my team but this is just to run over the basic functionality in a live demo setting. The ability to talk to a real person over video call is a benefit though.
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    Implementation Rating

    Momentive (SurveyMonkey, Inc)

    Implementation not required.
    Read full review

    Usabilla

    No answers on this topic

    Alternatives Considered

    Momentive (SurveyMonkey, Inc)

    SurveyMonkey is easier to customize and provides much more in depth analytics. SurveyMonkey also provides better templates providing us with a better presentation to our employees. SurveyMonkey also comes with a more trustworthy platform that ensures confidentiality, which is incredibly important to our employees and means we're getting more reliable results from the surveys.
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    Usabilla

    I have Hotjar, Sprig, and Usabilla in my workplace. Usabilla unfortunately has the most limited feature set of the 3 options. The difficulty of administering a Usabilla survey on mobile is a big blocker for my projects. Sprig and Hotjar both allow mobile and allow video recordings (either of a user's screen or a user's webcam for impromptu interviews).
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    Return on Investment

    Momentive (SurveyMonkey, Inc)

    • We use this to survey vendors after a trade show and their comments to me have helped improve other shows. I don't have hard numbers but I know our vendors, some of whom are associate members, are very happy to give this feedback because it helps their ROI too.
    • I know it has saved us employee time as we aren't sifting through email responses and entering them into a spreadsheet. SurveyMonkey does that for us.
    • We often need to do quick polls to our members to make decisions. This makes them feel like they are getting value for their membership dues that they pay our association.
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    Usabilla

    • The positive impact of Usabilla has been being able to measure and respond quickly to our customers' feedback so that we can resolve issues quicker or make enhancements faster.
    • We have also been able to manage and track our NPS scores and correlate these scores to our overall business performance to make sure that our customers' views of our products and processes and in line with our internal understanding and success of the business.
    • Additionally, the Usabilla team has been willing to provide us with training and ideas on how to use the tool better which has helped our team think more strategically and be more connected to the experiences our customers are having on our web properties.
    Read full review

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