Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Syncro
Score 7.4 out of 10
N/A
Syncro offers an Extended Monitoring and Management (XMM) platform for midsized MSPs and internal IT teams. The platform integrates RMM (endpoint management), professional services automation (PSA), and Microsoft 365 multi-tenant management to help organizations simplify operations, strengthen security, and scale.
$159
per month per user
Zoom Workplace
Score 8.4 out of 10
N/A
Zoom Workplace, Zoom’s open collaboration platform with an AI Companion, empowers teams to be more productive, and strengthen customer relationships throughout the customer lifecycle with Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center.
$16.99
per month per user
Pricing
SyncroZoom Workplace
Editions & Modules
Core
$159
per month per user
Team
$209
per month per user
Add-On Zoom Translated Captions
$5
per month per license
Pro
$16.99
per month per user
Business
$21.99
per month per user
Add-On - Conference Room Connector
$499
per year
Basic
Free
Enterprise
Custom
Add-On - Zoom Whiteboard
starting at $2.49
per month per user
Add-On - Large Meetings
starting at $600
per year
Add-On - Cloud Storage
starting at $120
per year
Add-On Audio Conferencing
starting at $1200
per year
Add-On Zoom Phone Power Pack
Starting at $300
per year per user
Add-On - Quality of Service Subscription
Contact Sales
Offerings
Pricing Offerings
SyncroZoom Workplace
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscount available for annual payment.Discount available for annual billing.
More Pricing Information
Community Pulse
SyncroZoom Workplace
Features
SyncroZoom Workplace
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
Syncro
6.6
3 Ratings
5% below category average
Zoom Workplace
-
Ratings
Virtualization monitoring7.43 Ratings00 Ratings
IT Asset Discovery5.92 Ratings00 Ratings
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
Syncro
7.5
4 Ratings
3% above category average
Zoom Workplace
-
Ratings
Remote monitoring8.44 Ratings00 Ratings
Network device monitoring6.63 Ratings00 Ratings
Activity Monitoring7.43 Ratings00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
Syncro
7.5
3 Ratings
7% above category average
Zoom Workplace
-
Ratings
Patch Management7.93 Ratings00 Ratings
Policy-based automation7.13 Ratings00 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
Syncro
7.3
3 Ratings
8% above category average
Zoom Workplace
-
Ratings
Attended device access8.83 Ratings00 Ratings
Unattended device access7.63 Ratings00 Ratings
Mobile device access7.01 Ratings00 Ratings
Virtual device access8.02 Ratings00 Ratings
Multiple-display support4.52 Ratings00 Ratings
Multiple concurrent sessions7.93 Ratings00 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Syncro
-
Ratings
Zoom Workplace
8.4
1008 Ratings
3% above category average
High quality audio00 Ratings8.71000 Ratings
High quality video00 Ratings8.8999 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Syncro
-
Ratings
Zoom Workplace
8.7
1007 Ratings
3% above category average
Desktop sharing00 Ratings9.31006 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Syncro
-
Ratings
Zoom Workplace
8.6
1013 Ratings
3% above category average
Calendar integration00 Ratings8.8925 Ratings
Meeting initiation00 Ratings9.1986 Ratings
Record meetings / events00 Ratings9.1962 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Syncro
-
Ratings
Zoom Workplace
8.4
876 Ratings
3% above category average
Live chat00 Ratings9.0858 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Syncro
-
Ratings
Zoom Workplace
8.8
866 Ratings
14% above category average
User authentication00 Ratings8.8760 Ratings
Participant roles & permissions00 Ratings8.6830 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Syncro
-
Ratings
Zoom Workplace
7.9
239 Ratings
6% below category average
Hosted PBX00 Ratings8.0117 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings7.7143 Ratings
Directory of employee names00 Ratings8.2221 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Syncro
-
Ratings
Zoom Workplace
8.0
269 Ratings
5% below category average
Answering rules00 Ratings8.5196 Ratings
Call recording00 Ratings8.6246 Ratings
Call park00 Ratings7.6153 Ratings
Call screening00 Ratings7.8170 Ratings
Message alerts00 Ratings8.0213 Ratings
Business SMS/External Messaging00 Ratings8.0136 Ratings
Voicemail Transcription00 Ratings7.7187 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Syncro
-
Ratings
Zoom Workplace
8.7
297 Ratings
3% above category average
Mobile app for iOS00 Ratings8.6262 Ratings
Mobile app for Android00 Ratings8.8183 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Syncro
-
Ratings
Zoom Workplace
8.5
254 Ratings
3% above category average
Centralized communications management00 Ratings8.7203 Ratings
Team messaging00 Ratings8.7220 Ratings
Team document sharing00 Ratings8.4197 Ratings
Call and meeting analytics00 Ratings8.3206 Ratings
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User Ratings
SyncroZoom Workplace
Likelihood to Recommend
6.7
(5 ratings)
8.6
(1072 ratings)
Likelihood to Renew
-
(0 ratings)
8.9
(26 ratings)
Usability
7.1
(4 ratings)
9.3
(46 ratings)
Availability
-
(0 ratings)
9.1
(2 ratings)
Performance
-
(0 ratings)
9.0
(3 ratings)
Support Rating
-
(0 ratings)
6.2
(46 ratings)
In-Person Training
-
(0 ratings)
9.1
(1 ratings)
Implementation Rating
-
(0 ratings)
6.3
(11 ratings)
Configurability
-
(0 ratings)
9.1
(2 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
8.0
(13 ratings)
Ease of integration
-
(0 ratings)
7.3
(2 ratings)
Product Scalability
-
(0 ratings)
9.7
(3 ratings)
Professional Services
-
(0 ratings)
9.2
(8 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(2 ratings)
Vendor pre-sale
-
(0 ratings)
7.3
(2 ratings)
User Testimonials
SyncroZoom Workplace
Likelihood to Recommend
SyncroMSP Servably Inc
SyncroMSP is great for MSPs starting out or wanting to keep their costs low. Some RMM software will charge per install - and price breaks only available as your base grows to a significant number. As Syncro is a "per agent" cost, the costs for an MSP are (a) known and (b) easily to manage as the team grows. The third-party integration element is very useful for MSPs looking to be able to not only onsell additional services, but the management of these services is simple for anybody to use
Read full review
Zoom
Zoom Workplace is ideal for many businesses, more so because it saves money by uniting different functionalities into one app - meetings, messaging, phone, and scheduling. The tool keeps teams connected thanks to the amazing collaboration and communication features. In addition, Zoom Workplace is helpful for businesses with a hybrid team, thanks to its effortless connections.
Read full review
Pros
SyncroMSP Servably Inc
  • Due to the cloud based platform, we could scale the based on our needs relatively with ease.
  • We also utilized the auto billing features which were convenience.
  • The consolidation of both RMM and RSA decreased the amount of software we needed.
  • Also, the user friendliness of the platform allowed employees to use easy.
Read full review
Zoom
  • It offers amazing unified collaboration features, including Zoom whiteboard, Zoom team chat, and integrated mail and calendar.
  • Zoom is a great meeting solution, with features like smart recording, breakout rooms, and personalized video and audio, making it a functional business meeting tool.
  • It is equipped with amazing AI features that help summarize meetings, generate content, and provide quick catch-up, allowing one to ask AI questions without interrupting meetings.
Read full review
Cons
SyncroMSP Servably Inc
  • Better project management
  • Ability to create teams
Read full review
Zoom
  • I don't think there is any malfunction in their solution; it's extremely convenient to use, be it creating a meeting invite, adding people, sending any extra stuff to them. It's quick, and this is the only tool that works seamlessly even on Androids.
Read full review
Likelihood to Renew
SyncroMSP Servably Inc
No answers on this topic
Zoom
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Read full review
Usability
SyncroMSP Servably Inc
Too expensive for what it is and the lack of support and bug fixes is annoying
Read full review
Zoom
Zoom is made for the non tech office. It has features that can be made to do what you need to run things on a day to day basis. Immediately we we able to get meetings going with remote employees. The ability to be able to add smartphone connected people was a big plus. Zoom met our needs at the time.
Read full review
Reliability and Availability
SyncroMSP Servably Inc
No answers on this topic
Zoom
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Read full review
Performance
SyncroMSP Servably Inc
No answers on this topic
Zoom
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Read full review
Support Rating
SyncroMSP Servably Inc
No answers on this topic
Zoom
Because I got a response right away, and was assigned one specific individual to work with me from the beginning to the resolution. I had an actual email address and direct contact with this person without having to start over and over every time I contacted Zoom - this singular individual remained attentive and was well informed on the subject matter and quite able to resolve my needs.
Read full review
Implementation Rating
SyncroMSP Servably Inc
No answers on this topic
Zoom
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Read full review
Alternatives Considered
SyncroMSP Servably Inc
Much easier to learn and use
Read full review
Zoom
Teams do not stack up to Zoom at all. My clients use Teamas because it is a corporate policy, and they use it most of the time between employees of the same company. It makes sense for this, NOT for me. Every time a Teams meeting is launched, since I am not part of this company, the meeting is laborious, the interface is not as nice as Zoom's, sharing documents is more difficult, etc., etc. Zoom is superior to Teams in every way!!!
Read full review
Contract Terms and Pricing Model
SyncroMSP Servably Inc
No answers on this topic
Zoom
The billing and price model is really fair for so many functions that they offer, our remote work requires each of the features that Zoom offers, so accepting payment for a tool like this is the least we can do. I like that billing arrives on time and that they offer opportunities and payment times.
Read full review
Scalability
SyncroMSP Servably Inc
No answers on this topic
Zoom
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Read full review
Professional Services
SyncroMSP Servably Inc
No answers on this topic
Zoom
Zoom is perfect for our business. We use it to video chat with prospective clients. The name recognition alone gives us credibility and it is very easy to screen share and send content out.
Read full review
Return on Investment
SyncroMSP Servably Inc
  • The integrated AV solution with Bitdefender is very cheap - yet very a very high quality NGAV solution. It allows us to ensure our clients have access to an NGAV solution at an affordable price
  • Syncro has allowed us to expend our business into new areas which were not able to be accessed previously. This means that we can now service our clients in different ways than previously.
  • The fixed cost pricing allows our teams to understand what their costs are - but also allow us to grow the business and customer base with no increase in costs until we increase our technical team.
Read full review
Zoom
  • We are still early in our adoption of Zoom Workplace for business, so we don't really have any data to show cost savings.
  • The ability to take a call summary or meeting summary and add it to our practice management system have been remarkable. It's a quick copy/paste and it's in the system. Prior to this, we would have to scan in notes and save them into the system, if it even got that far. Mostly, attorneys would be searching through legal pads for the notes of a previous meeting or phone call.
Read full review
ScreenShots

Syncro Screenshots

Screenshot of the interface to monitor unlimited endpoints, run scripts, deploy patches, customize alerts, and proactively address potential issues before they become problems.Screenshot of Syncro’s intelligent Smart Ticket Management, which automatically routes tickets and gets information in front of techs, displays relevant context from prior tickets, and surfaces recommended remediation steps to speed up resolution times.Screenshot of where to securely access endpoints and resolve issues anytime, from anywhere, via Splashtop — included with the Syncro subscription at no extra cost.Screenshot of Syncro automating Entra ID tasks and admin work including user syncs, password resets, and license billing.Screenshot of the interface to benchmark M365 tenants against CIS-aligned best practices — offering guided configuration, centralized visibility, drift detection, and automated alerts to help maintain compliance.Screenshot of Microsoft 365 and Entra ID backup, which helps to safeguard against data loss, reinforce compliance, and ensure business continuity without compromise.

Zoom Workplace Screenshots

Screenshot of an example collaboration feature. These are used to:
Transcribe, summarize, and capture action items with AI Companion from your in-person meetings.
Improve visibility and alignment by sharing emails to chats
Elevate a chat to a meeting or phone call to get to resolution faster. 
Continue meeting conversations and easily access shared information in Team Chat.Screenshot of an example of Zoom's productivity features. These features are used to:
Improve productivity across teams, locations, and time zones.
Organize project deliverables and assets in a centralized, collaborative doc.
Collaborate and map out projects visually on a whiteboard.
Jumpstart brainstorming sessions using AI and templates.
Gather valuable team input for well-informed decision-making with surveys and polls.
Stay on top of action items surfaced from across Zoom Workplace.Screenshot of some additional collaboration features. These are used to:
Optimize office experiences and in-person time.
Make sure remote participants feel connected with what is going on in the room.
Collaborate across remote and in-person teams on a virtual whiteboard.
Easily know and identify who is in the room and who is speaking in a Zoom Room with smart name tags and smart speaker tags.Screenshot of an example of Zoom's AI companion. This feature is used to streamline communications, improve productivity, increase employee engagement, and optimize flexible work.Screenshot of additional AI Companion features. The tools is also used to:
Launch internal campaigns.
Deliver visually rich updates with live streams, billboards, and videos.
Ensure critical comms are never missed with read receipts.
Send updates to deskless workers with Workvivo TV and Chat.