TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Contact about TeamViewer

Please fill out the form below to get in touch.

TeamViewer

Connect with TeamViewer

What are you interested in?

Already have an account?

You hereby consent to have TrustRadius share the information supplied on this form with TeamViewer so that TeamViewer and TrustRadius may contact you in regard to the information requested.

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    TeamViewer

    Score8.6 out of 10
    N/ATeamviewer offers secure remote access, IT support and device management on a scalable platform. It speeds up problem resolution, reduces downtime and enhances control through automation, unattended access and complete visibility of every device and location.

    $299

    per year

    Thinkific

    Score8.9 out of 10
    N/AThinkific Plus is a scalable learning platform that’s designed to be easy to use for teams and customers. Thinkific Plus offers enterprise-grade features that scale with the needs of enterprises, and the service includes a people seriously dedicated to helping users to reach their goals.N/A
    Pricing
    TeamViewerThinkific
    Editions & Modules
    Remote Access
    $24.90
    per month (billed annually) 1 Licensed User
    Business
    $50.90
    per month (billed annually) 1 Licensed User
    Premium
    $102.90
    per month (billed annually) 15 Licensed Users
    Corporate
    $206.90
    per month (billed annually) 30 Licensed Users
    No answers on this topic
    Offerings
    Pricing Offerings
    TeamViewerThinkific
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    TeamViewerThinkific
    Considered Both Products
    TeamViewer
    No answer on this topic
    Thinkific
    No answer on this topic
    Key User Insights
    Would buy again
    88%
    Would buy again
    390 Answers
    88%
    Would buy again
    46 Answers
    Delivers good value for the price
    88%
    Delivers good value for the price
    360 Answers
    89%
    Delivers good value for the price
    40 Answers
    Happy with the feature set
    96%
    Happy with the feature set
    424 Answers
    94%
    Happy with the feature set
    49 Answers
    Lived up to sales and marketing promises
    90%
    Lived up to sales and marketing promises
    292 Answers
    87%
    Lived up to sales and marketing promises
    39 Answers
    Implementation went as expected
    96%
    Implementation went as expected
    359 Answers
    85%
    Implementation went as expected
    40 Answers
    Features
    TeamViewerThinkific
    Security
    Comparison of Security features of TeamViewer and Thinkific
    Feature
    TeamViewer
    8.8
    78 Ratings
    3% above category average
    Thinkific
    -
    Ratings
    Role-based user permissions8.879 Ratings00 Ratings
    Remote Administration
    Comparison of Remote Administration features of TeamViewer and Thinkific
    Feature
    TeamViewer
    8.9
    563 Ratings
    6% above category average
    Thinkific
    -
    Ratings
    File transfer8.8531 Ratings00 Ratings
    Instant message8.8491 Ratings00 Ratings
    Access to sleeping/powered-off computers7.7375 Ratings00 Ratings
    Session record8.4385 Ratings00 Ratings
    Annotations8.2153 Ratings00 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of TeamViewer and Thinkific
    Feature
    TeamViewer
    7.9
    58 Ratings
    2% below category average
    Thinkific
    -
    Ratings
    Third-party software integrations7.958 Ratings00 Ratings
    Remote Access
    Comparison of Remote Access features of TeamViewer and Thinkific
    Feature
    TeamViewer
    8.6
    91 Ratings
    5% above category average
    Thinkific
    -
    Ratings
    Attended device access9.190 Ratings00 Ratings
    Unattended device access8.787 Ratings00 Ratings
    Mobile device access8.280 Ratings00 Ratings
    Virtual device access8.577 Ratings00 Ratings
    Multiple-display support8.578 Ratings00 Ratings
    Multiple concurrent sessions8.480 Ratings00 Ratings
    Best Alternatives
    TeamViewerThinkific
    Small Businesses
    LogMeIn Rescue
    Score8.2 out of 10
    iSpring Suite
    Score7.6 out of 10
    Medium-sized Companies
    BeyondTrust Remote Support
    Score8.6 out of 10
    Articulate 360
    Score9.2 out of 10
    Enterprises
    BeyondTrust Remote Support
    Score8.6 out of 10
    Articulate 360
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    TeamViewerThinkific
    Likelihood to Recommend
    8.7
    (621 ratings)
    9.3
    (54 ratings)
    Likelihood to Renew
    8.1
    (68 ratings)
    8.6
    (8 ratings)
    Usability
    9.0
    (59 ratings)
    8.8
    (44 ratings)
    Availability
    9.1
    (6 ratings)
    5.5
    (2 ratings)
    Performance
    9.1
    (6 ratings)
    5.5
    (2 ratings)
    Support Rating
    9.2
    (51 ratings)
    8.9
    (10 ratings)
    In-Person Training
    9.1
    (2 ratings)
    -
    (0 ratings)
    Online Training
    9.1
    (4 ratings)
    6.4
    (1 ratings)
    Implementation Rating
    8.6
    (174 ratings)
    6.6
    (3 ratings)
    Configurability
    8.3
    (5 ratings)
    3.6
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    4.5
    (1 ratings)
    Ease of integration
    9.1
    (5 ratings)
    6.4
    (1 ratings)
    Product Scalability
    9.1
    (6 ratings)
    6.4
    (2 ratings)
    Vendor post-sale
    8.9
    (6 ratings)
    4.5
    (2 ratings)
    Vendor pre-sale
    9.1
    (6 ratings)
    5.5
    (2 ratings)
    User Testimonials
    TeamViewerThinkific
    Likelihood to Recommend
    TeamViewer
    I would definitely recommend it, and that's why I've stuck with it so long: continuous improvement. Now AI has fully embraced it to help with faster monitoring and Troubleshooting, saving me a huge amount of time and effort. Affordable to use for both personal and Professional work to assist colleagues from different workstations.
    Read full review
    Thinkific
    I think Thinkific is very well suited if you want more control and not a ton of competition. It is very well suited if you want to create courses because it does an amazing job with providing course outline examples for you to stay organized and so forth. The only thing I would say where the courses might be less appropriate is if someone is expecting it to be like an udemy where people can see a ton of different course creators all in one place with course recommendations. Thinkific is not that type of platform and I LOVE that. On Thinkific, it almost feels like our site is our own ya know. I tried out other platforms and it just felt like you were competing with so many other people and could see other courses. Felt like being on a platter served with others. Thinkific just feels more unique in the sense it feels like when people come to your page, they are only seeing your page.
    Incentivized
    Read full review
    Pros
    TeamViewer
    • It is secure and eliminates the need for VPN for remote users.
    • It offers a 2FA to insure that security is strong for our system.
    • Can save time with file transfer syncs for labels, batches and other files.
    • It supports multi device and cross platform usage within our warehouse.
    Incentivized
    Read full review
    Thinkific
    • Enables course creators to deliver high quality courses very fast
    • Offers unlimited hosting for videos included in the subscription price
    • Provides an easy to use administration interface that's powerful and accessible
    • Easy to scale subscription tiers on B2C plans, cost effective highly scaleable B2B plans (Thinkific Plus) ideal for companies who want to start a customer education program
    • Amazing support and account management team - great mindset and people in the teams.
    Read full review
    Cons
    TeamViewer
    • MFA could be a lot better when connecting to the remote device. If a phone is added to security for the remote worker, then the admin cannot use Easy Access to access the device without interaction with the remote worker. Admins should have access to remote devices via other MFA methods.
    • App updates sometimes cause unstable status and computer must be restarted.
    • OS updates often require additional user interaction before completing the sign-in process, leaving TeamViewer in an incomplete startup state and preventing the Remote Worker from accessing the device. An admin then has to remote into the device using another remote desktop access tool (Apple Remote Desktop, for instance) and bypass the user interaction screens, which allows the login process to complete and TeamViewer to start up fully. It would be best if the TeamViewer Host could connect even when the OS is prompting for user interaction (e.g., clicking OK on modal dialog boxes post-update).
    Incentivized
    Read full review
    Thinkific
    • auto formatting of some course building content, does not format well on phone vs desktop
    • filter by group functionality for website based content, it's mostly filter by enrollments
    • the plug and play web building is convenient but really we need a UX/UI designer to build a super good looking website. Plug and play builder works but doesnt look SUPER sharp if done by someone with no dev skills or coding ability
    Incentivized
    Read full review
    Likelihood to Renew
    TeamViewer
    We need this tool in our day to day business. It is what we do all day remoting into clients devices. In this day and age we can access devices all over the world as long as we have secure internet connection. It certainly saves money in gas, and even if you are away you can help.
    Incentivized
    Read full review
    Thinkific
    I'm very likely to renewal as long as Thinkific stays focused on helping small businesses like myself to stay in the know of new and more effective ways to use digital learning tools to help our students get better success. I will also stay with Thinkific if they do not intend to hike up the prices and keep the different price plans suit all businesses regardless of the size.
    Incentivized
    Read full review
    Usability
    TeamViewer
    TeamViewer is a reliable and really strong tool for accessing remote IT platforms secure and fast. We don't know any product that provide us such strong functionality to make our life as a internationally recognized MES provider with DIAMES with an international clientele so easy. We look forward for any new TeamViewer functionality that supports us even more.
    Incentivized
    Read full review
    Thinkific
    Under Site Builder, when trying to add a new section, so many templates appear; however, preview is not shown, which makes it super difficult and time consuming to identify a template that suits the purpose. Customization of certification designs is a bit difficult too. There are limitations to the type of quiz questions I can create - for example, there's no option to have fill in the blank questions.
    Incentivized
    Read full review
    Reliability and Availability
    TeamViewer
    TeamViewer has always been available when we needed to use it. We have not noticed any outages or periods where the software functions were unavailable.
    Incentivized
    Read full review
    Thinkific
    I've never had any issues with accessing Thinkific but I can see when it has been a problem for others. When I get updates on when they are doing maintenance to their platform I tend to make sure that is not the day I plan to be working on my school so as not to get frustrated
    Incentivized
    Read full review
    Performance
    TeamViewer
    TeamViewer performance has always been very good. Pages load quickly and we can see what the remote engineers are doing on the computer in real time. This is very beneficial for our own technicians and engineers and helps their learning curve. Troubleshooting is much easier with TeamViewer. We have not noticed and lagging of our computers while using TeamViewer.
    Incentivized
    Read full review
    Thinkific
    When it comes to the performance of Thinkific for me I find that it's good but could be better. I tend to think that the larger the files and videos you upload on your courses may add to the impact of it's uploading (not sure if that's actually true or not). But overall the performance of Thinkific via my tablet and desktop is very good when I have a fast speed broadband speed
    Incentivized
    Read full review
    Support Rating
    TeamViewer
    the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
    Incentivized
    Read full review
    Thinkific
    I rate Thinkific a ten because of its excellent customer service, ease of use, high-quality product, fair price with excellent ROI, and because they keep making improvements. Using Thinkific solved the problems of piecing together our course with various WordPress plugins, iframes, and payment processing software. It's easy to create a course website for people who can't write code.
    Incentivized
    Read full review
    In-Person Training
    TeamViewer
    As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
    Incentivized
    Read full review
    Thinkific
    No answers on this topic
    Online Training
    TeamViewer
    I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
    Read full review
    Thinkific
    It was good and easy to understand
    Incentivized
    Read full review
    Implementation Rating
    TeamViewer
    TeamViewer installation and deployment to other devices is pretty straightforward and does not require much technical know-how. This makes ease of use attractive when supporting both new and existing clients with limited technical knowledge. I think ease of use is a huge factor in getting new clients. TeamViewer handles that extremely well.
    Incentivized
    Read full review
    Thinkific
    I highly recommend utilizing the bulk importer for video content early on, as it saves a massive amount of time during the initial setup phase. Another insight is to set up your custom domain and email integrations (like Mailchimp or HubSpot) at the very beginning of the implementation
    Incentivized
    Read full review
    Alternatives Considered
    TeamViewer
    TeamViewer's cost is much lower than that of other solutions, and its security is far superior to RemotePC's. TeamViewer is also a request-based remote session manager, unlike other software that allows indefinite connection time. TeamViewer's free version makes it even better for one end of the group to find support, while the other end has the paid version.
    Incentivized
    Read full review
    Thinkific
    ClickFunnels is great for funnels, but as of now, it does not do well with e-learning. Maybe they'll change that in ClickFunnels 2.0. But for now, I use Thinkific because I need a place where the students can come into their own dashboard, find all the courses they have purchased on a single place and be able to track their progress.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    TeamViewer
    No answers on this topic
    Thinkific
    Great use easy and simple
    Incentivized
    Read full review
    Scalability
    TeamViewer
    Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
    Incentivized
    Read full review
    Thinkific
    The opportunities to scale your online course business with Thinkific is endless. They provide a great range of plans with features, integrations and support to suit the needs of any business as different levels. The key here is knowing where to start with the budget you have and then knowing when it's time to scale up and the tools and resources it will require.
    Incentivized
    Read full review
    Return on Investment
    TeamViewer
    It took about 3 months.
    • Customer Support of our business has become more interactive with customers, leading to faster resolution of their problems.
    • Remotely accessing devices in our office allows employees to stay productive while working from home.
    • TeamViewer helps us to collaborate with other firms for projects we're doing.
    Incentivized
    Read full review
    Thinkific
    • No email marketing makes it more difficult to collect leads.
    • Price can be a barrier at time for small businesses who don't have revenue.
    • Easy to use and helps with my business needs vs platforms like Squarespace.
    • Community building through workshops and webinars Thinkific host.
    • Access to educational resources and mobile app.
    Incentivized
    Read full review
    ScreenShots

    TeamViewer Screenshots

    Screenshot of how TeamViewer lets users connect to devices and provide remote support.Screenshot of AI, automation and remediation.Screenshot of the interface to monitor and manage devices proactively.Screenshot of some of TeamViewer's integrations.