Trend Micro Worry-Free Services Suite vs. Webroot Endpoint Protection

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Trend Micro Worry-Free Services Suite
Score 9.0 out of 10
N/A
Trend Micro offers an end-to-end hosted security solution which they call the Worry-Free Business Security suite for midsize and larger enterprises, which provides a wide range of services such as endpoint protection, email encryption, general antivirus and threat detection and prevention, as well as protection of cloud applications as well, with no maintenance.N/A
Webroot Endpoint Protection
Score 7.9 out of 10
N/A
Webroot Endpoint Protection is the OpenText company's business class multi-vector endpoint protection application, providing centralized endpoint management, deep learning intelligence, and advanced behavioral analytics.
$150
per year per 5 seats
Pricing
Trend Micro Worry-Free Services SuiteWebroot Endpoint Protection
Editions & Modules
No answers on this topic
Business Endpoint Protection
$150.00
per year per 5 seats
Business Endpoint Protection
$690.00
per year per 25 seats
Business Endpoint Protection
Contact sales team
per 50+ seats
Offerings
Pricing Offerings
Trend Micro Worry-Free Services SuiteWebroot Endpoint Protection
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Trend Micro Worry-Free Services SuiteWebroot Endpoint Protection
Features
Trend Micro Worry-Free Services SuiteWebroot Endpoint Protection
Endpoint Security
Comparison of Endpoint Security features of Product A and Product B
Trend Micro Worry-Free Services Suite
9.4
4 Ratings
10% above category average
Webroot Endpoint Protection
7.8
24 Ratings
8% below category average
Anti-Exploit Technology9.23 Ratings7.322 Ratings
Endpoint Detection and Response (EDR)9.33 Ratings8.019 Ratings
Centralized Management9.94 Ratings8.224 Ratings
Hybrid Deployment Support9.82 Ratings6.513 Ratings
Infection Remediation9.34 Ratings8.022 Ratings
Vulnerability Management9.83 Ratings8.220 Ratings
Malware Detection8.24 Ratings8.223 Ratings
Best Alternatives
Trend Micro Worry-Free Services SuiteWebroot Endpoint Protection
Small Businesses
ThreatLocker
ThreatLocker
Score 9.4 out of 10
ThreatLocker
ThreatLocker
Score 9.4 out of 10
Medium-sized Companies
BlackBerry Protect (CylancePROTECT)
BlackBerry Protect (CylancePROTECT)
Score 9.1 out of 10
BlackBerry Protect (CylancePROTECT)
BlackBerry Protect (CylancePROTECT)
Score 9.1 out of 10
Enterprises
BeyondTrust Endpoint Privilege Management
BeyondTrust Endpoint Privilege Management
Score 10.0 out of 10
BeyondTrust Endpoint Privilege Management
BeyondTrust Endpoint Privilege Management
Score 10.0 out of 10
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User Ratings
Trend Micro Worry-Free Services SuiteWebroot Endpoint Protection
Likelihood to Recommend
9.7
(10 ratings)
7.8
(29 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
9.6
(4 ratings)
8.2
(8 ratings)
Support Rating
9.4
(2 ratings)
9.5
(8 ratings)
Implementation Rating
-
(0 ratings)
7.8
(7 ratings)
User Testimonials
Trend Micro Worry-Free Services SuiteWebroot Endpoint Protection
Likelihood to Recommend
Trend Micro
With around 80 users and 150 devices (including 6 server instances), this solution served us very well, with instant admin notifications and scheduled overall reports. Detection appears extremely reliable, and the memory and CPU footprint of the service seemed less intrusive than Panda, which we had issues running on Terminal Services instances, as it seems to hog excessive memory allocation. Rollout was smooth and we never had an instance of a corrupt installation.
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Webroot, an OpenText company
The software tends to do a good job of basic protection but is not the best for larger clients and is not as powerful as some others offered on the market today. The support is not the best either, have had a hard time getting assistance in the past trying to resolve issues.
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Pros
Trend Micro
  • Hybrid deployment, can be on-prem or cloud specific, we are using cloud based
  • Central Control Manager capabilities to have control about what happens in the environment
  • No need to have internal infrastructure to host further than your workstations or terminals
  • No need to have dedicated team for security or endpoint protection
  • Maintenance and updates are available just as released, no need to take actions on that side
  • Great capabilities as a connected threat defense platform
  • Endpoint protection features and quality for SMBs
  • Cloud and collaboration platforms compatible including Office 365, Google Mail and On-Cloud Storage
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Webroot, an OpenText company
  • It is very light weight and does not tax the computers resources
  • Has a quick scan and does not take forevere when scanning
  • It's central management on the web makes it easy to use and gives tons of control for Admins
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Cons
Trend Micro
  • It would be better if there were an unload password for each policy instead of one for the whole organization.
  • We have one app that gets blocked with no log of any reason why, there should be a better way to troubleshoot that other than just closing the AV every time. Allow listing has not worked in this case.
  • When something is blocked it should specify exactly which setting or feature blocked it to make it easier to use the allow list or adjust.
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Webroot, an OpenText company
  • There are several configuration options for both end-point and DNS protection. Would like a more simple way to understand and validate settings.
  • Support is heavily video or FAQ based although you can submit a Support Ticket. Would like more availability to an actual support engineer.
  • Overtime you can forget how to change setting - a refresher course would be nice, especially as new features are added to the solution.
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Likelihood to Renew
Trend Micro
No answers on this topic
Webroot, an OpenText company
It has proven successful so far in our environment for controlling malware/virus outbreaks.
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Usability
Trend Micro
Installation and administration tools are fantastic. I found the endpoint policies to be not intuitive and clunky. The endpoint client was difficult to disable when trying to troubleshoot Apple issues and I often had to uninstall and then reinstall which was very time-consuming. Reporting is very useful and I was impressed with the reports I received.
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Webroot, an OpenText company
Webroot Endpoint Protection has been great for us, as its simple, cloud-based management console allows us to quickly deploy easily monitor all of our endpoints. However, it could improve by offering more customizable reporting options for deeper insights into security events and the interface could also use some updating, as it feels a bit dated.
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Support Rating
Trend Micro
The few times I needed to contact support I was fully satisfied. They worked all the way through the issue, no matter how long it took, and made sure I had a permanent solution. I was pleased with the professionalism, courteousness, and knowledge of the product they were supporting.
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Webroot, an OpenText company
Support has been reliable up to this point. A request can easily be generated via the console and support responding in a reasonable time. We have not had any major issues other than the basic agents not communicating with the console and the like.
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Implementation Rating
Trend Micro
No answers on this topic
Webroot, an OpenText company
I had some difficulties with remote users. I ended up needing to open a remote tech support session and finish the process. Other than a few speed bumps, I was impressed with the engineering of the install. Because of time differences, I was done installing in two days. The cost, per license, could be less.
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Alternatives Considered
Trend Micro
Avast was clunky, difficult to roll out, missed loads of malware on machines, and required that we purchase a separate license to install AV on our servers. Trend Micro could not have been any different. You just contact their sales department and get a demo, or even ask for a trial of sorts to test policy creations and client installation. You'll be obsessed with the whole process and the admin dashboard you have access to.
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Webroot, an OpenText company
Webroot is good in a way that it is an all encompassing solution one stop shop for protecting endpoints but it needs to be managed and licensed. Some users do not need constant protection or need to have it on their machines in where the combination of Field Effect and Malwarebytes is more effective.
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Return on Investment
Trend Micro
  • It has stopped several malicious items from getting into our system.
  • It's also saved money over our previous Anti-Virus solution (Kaspersky)
  • Ease of Setup/Use
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Webroot, an OpenText company
  • The DNS filtering allows for a very granular configuration of endpoints
  • The cost to benefit ratio is good. It is not a real EDR player yet, but the development looks promising
  • Its best feature is integration with our MSP software, providing actionable tickets.
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ScreenShots