TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.
Justworks was a front runner but literally couldn't run payroll the way we needed at all. There was no way to make it work.
Rippling didn't have the certifications we wanted and found that their 'we don't nickel and dime you' promise as all-inclusive as they promised.
ADP is …
We used a PEO broker to conduct the RFP process for us. It came down to TriNet being able to provide a much lower cost than Insperity. The more I use the platform and learn about its capabilities, the easier it is to use. I set a quarterly goal to learn a few platform features …
We have previously used ADP and Paycom. Neither provided a performance review feature. The employee review of pay period hours was not as simple to navigate as it is on TriNet.
TriNet stands out far from the crowd. The Trinet team is pleasant to work with and understands our organization's needs. Their sales team was reasonable and worked with our PEO broker to ensure the arrangement was beneficial for everyone. Unlike some other popular payroll …
GreenShades had several issues with the benefit platform! We continued to find issues with the benefit deductions and enrollments with the providers for 9 months after open enrollment. Much of my time was spent auditing and fixing the errors.
In our current organizational framework, TriNet occupies a distinct position compared to the other platforms in our tech stack. While it serves its core purpose, the experience of using it highlights several significant trade-offs that become increasingly apparent when measured …
Verified User
Consultant
Chose TriNet
TriNet is quite similar, but not as user-friendly. The support is much better in my experience, though.
I used ADP in the company I worked for before, but I was not responsible for nearly as much as I am with my current job. I never got too in-depth with ADP, but I already know that TriNet far exceeds what we had with ADP.
Verified User
Director
Chose TriNet
Rippling is more of a tech company than HR. They didn’t provide a specific point of contact but a generic email address for customer success/support. Overall, the platform looked better than TriNet, but we were not sold on the EPLI they offered. We didn’t hear good things from …
I researched all 3 but TriNet clearly had the most to offer. Justworks focuses on small businesses like us and they were a close second but ultimately, I felt that TriNet gave us the biggest bang for our buck. Plus, our specialist is local to our headquarters which just made me …
Verified User
Manager
Chose TriNet
TriNet does a great job at payroll, compliance, caring for the employees, resources for benefits, even free services offered to help and assist if needed. Very clean UI, and user-friendly and intuitive. Great for back office compliance. The customer service is vastly better …
In short, cost. The per-person admin fee and benefit costs were less expensive, with overall services provided being commensurate.
Verified User
Director
Chose TriNet
I don't have anything to compare
Verified User
Consultant
Chose TriNet
We use Justworks quite a bit, but the difference is the designated support specialist. They only offer a general # to call into or a chat box. Also, they don't offer an audit prior to payroll processing, which I find helpful to keep accuracy and detect any errors. The JW …
My company has been using TriNet for over a decade. The decision was made before I joined; however, it was a good business decision for us at the time due to the size of our company.
Verified User
C-Level Executive
Chose TriNet
Not listed in the database is CoAdvantage, another excellent competitor that is under the radar. In any case, all three offer dramatically higher quality product, better benefits negotiation and stronger customer support. In my opinion, they are clearly going after clients who …
I truly believe TriNet is the best PEO out there. Our specialist, [...], was top notch and always made me feel special. I appreciate all the features available, not just for my employees but for me, as an HR specialist. The benefits I am now able to offer is why we joined but all the features and ease of use is what will keep us clients moving forward. My only issue was feeling a bit rushed through training. I was told I would get written procedures but they were pretty antiquated.
Customer support is great when working with Amy Hoffman. She's always very quick to respond and helpful. I'd say she's the thing that makes me want to stay with TriNet the most.
The webinars are very helpful. I utilize those frequently and our CFO has signed up for some as well.
The expense management system has been very helpful. There are a couple issues with it, but it's leaps better than what the company was doing before this system through TriNet.
e are currently seeing a massive shift in HR tech, with rapid strides being made in the integration of AI and Machine Learning models. These advancements allow for:Predictive analytics for workforce planning.Automated, intelligent chatbots for instant employee support.Smart data synthesis that provides actionable insights rather than just raw numbers.TriNet appears to be lagging in these areas, missing opportunities to leverage AI to reduce administrative overhead and improve data accuracy
The platform is highly intuitive and user-friendly, making it easy to navigate for both admins and employees when handling everyday tasks like payroll processing, benefits enrollment, and HR reporting. The flexibility in HR and payroll features does not require a need for extensive training. The mobile app stands out as amazing, with a great interface that enables quick access to employee related items
We had an issue with application errors - took TriNet 5 months to fix it, mean while we had someone manually tracking and keeping up with many requests and questions about the application error which affected time off. When we were all registering for Benefits during open enrollment there were lots of bugs that caused issues with registering for benefits or being able to see what benefits were available
For the most part pages load quickly. Working for a software company we understand performance is everything, even a few seconds delay can feel like a lifetime, that being said, we ran into a few times where pages didn't load, information didn't load correctly, and an influx in users (like open enrollment) cause things to slow down
The support overall is very good. There seems to be a good number of customer support staff and they are knowledgeable and pleasant to deal with and it almost all cases are able to resolve the question or issue very quickly. My only complaint would be having to wait in some cases as I'm based in the UK and the correct department may not be open 24 hours.
it's been awhile, but I recall them being helpful. I got through a lot of it and when I needed help, they can walk me through it over the phone. It's also pretty user friendly in general at a platform. I don't really know what else to type, but they came and helped me in person and also when there was something new, they came and talked to me. They have not done that since with the new model that I hate
Since this was already implemented. I have another employee briefly train me. Then Trinet rep gave me some training as needed for things that came up. For one payroll preview report I figured it could be done, but I had asked the rep to be sure. One important training was when there was an employee leaving the company.
not applicable as I implementation was done 5 years ago and have no recollection of the details of the process. Above it says to skip question if not involved in the process but it will not allow me to skip it as it states explanation requitred thus making this process extremely frustrating.
I liked Rippling's software better than TriNet. However, the pricing on employee benefits was through the roof, and they don't offer many selections/options. If it was a software only decision, I would go with Rippling (the 2.0 version of Zenefits which TriNet offers). However, the software isn't a major need, compared to smooth payroll and benefits that I get from TriNet (and great service). I'm happy at TriNet long term as long as the health insurance rates aren't exhorbinant.
We are a small company, do we use it across departments and sites? Yes, we are all remote working, so there are as many sites as there are people. We also have our entire staff using TriNet, so every department from Accounting, Admin, HR, Development, QA, and Management are all using this. Can't say for sure how great the scalability is as we are only about 30 employees
Stay within HR Compliance - when the new laws about Salary change came into effect I received an email on impacted employees and how to address.
More involvement in employee benefits. With greater benefit selection more employees were able to find plans that suited their needs.
The TimeClock took a little time to get used to. It is still a little frustrating at times for hourly employees to be able to track how many hours they actually have for the week/pay-period. The off the clock meals count towards "hours" and employees have to subtract that out to be able to see what they need for the rest of the week.
