What users are saying about
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Top Rated
991 Ratings

TriNet

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Top Rated
991 Ratings
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Score 7.3 out of 100

Feature Set Ratings

Human Resource Management

8.2

TriNet

82%

Employee demographic data

8.3
83%
360 Ratings

Employment history

8.1
81%
403 Ratings

Job profiles and administration

8.2
82%
375 Ratings

Workflow for transfers, promotions, pay raises, etc.

8.3
83%
453 Ratings

Organizational charting

8.0
80%
308 Ratings

Organization and location management

8.0
80%
315 Ratings

Compliance data (COBRA, OSHA, etc.)

8.5
85%
418 Ratings

Payroll Management

8.5

TriNet

85%

Pay calculation

8.9
89%
580 Ratings

Support for external payroll vendors

8.0
80%
5 Ratings

Off-cycle/On-Demand payment

8.4
84%
107 Ratings

Benefit plan administration

8.1
81%
588 Ratings

Direct deposit files

9.4
94%
549 Ratings

Salary revision and increment management

8.5
85%
477 Ratings

Reimbursement management

8.2
82%
292 Ratings

Leave and Attendance Management

8.0

TriNet

80%

Approval workflow

7.8
78%
296 Ratings

Balance details

8.0
80%
358 Ratings

Annual carry-forward and encashment

8.1
81%
282 Ratings

Employee Self Service

8.8

TriNet

88%

View and generate pay and benefit information

9.0
90%
565 Ratings

Update personal information

9.0
90%
578 Ratings

View company policy documentation

8.8
88%
487 Ratings

Employee recognition

8.7
87%
160 Ratings

View job history

8.6
86%
414 Ratings

Asset Management

1.0

TriNet

10%

Tracking of all physical assets

1.0
10%
1 Rating

HR Reporting

8.1

TriNet

81%

Report builder

7.6
76%
399 Ratings

Pre-built reports

8.1
81%
452 Ratings

Ability to combine HR data with external data

8.6
86%
215 Ratings

Onboarding

8.4

TriNet

84%

New hire portal

8.4
84%
481 Ratings

Manager tracking tools

8.3
83%
285 Ratings

Performance and Goals

7.4

TriNet

74%

Corporate goal setting

7.4
74%
54 Ratings

Individual goal setting

7.4
74%
59 Ratings

Line-of sight-visibility

7.4
74%
55 Ratings

Performance tracking

7.4
74%
58 Ratings

Performance Management

7.8

TriNet

78%

Performance plans

7.5
75%
107 Ratings

Performance improvement plans

7.7
77%
105 Ratings

Review status tracking

8.2
82%
99 Ratings

Review reminders

8.1
81%
103 Ratings

Multiple review frequency

7.2
72%
3 Ratings

Succession Planning

7.1

TriNet

71%

Candidate ranking

8.2
82%
1 Rating

Candidate search

6.9
69%
44 Ratings

Candidate development

6.2
62%
40 Ratings

Recruiting / ATS

8.1

TriNet

81%

Job Requisition Management

8.4
84%
49 Ratings

Company Website Posting

5.5
55%
1 Rating

Publish to Social Media

8.2
82%
40 Ratings

Job Search Site Posting

9.0
90%
50 Ratings

Duplicate Candidate Prevention

9.1
91%
1 Rating

Applicant Tracking

8.2
82%
53 Ratings

Notifications and Alerts

8.5
85%
59 Ratings

Attribute Ratings

Likelihood to Recommend

7.2

TriNet

72%
617 Ratings

Likelihood to Renew

9.5

TriNet

95%
35 Ratings

Usability

7.9

TriNet

79%
512 Ratings

Availability

5.7

TriNet

57%
13 Ratings

Performance

6.7

TriNet

67%
13 Ratings

Support Rating

7.5

TriNet

75%
1057 Ratings

In-Person Training

7.3

TriNet

73%
4 Ratings

Online Training

4.6

TriNet

46%
4 Ratings

Implementation Rating

7.0

TriNet

70%
38 Ratings

Product Scalability

4.4

TriNet

44%
8 Ratings

Likelihood to Recommend

TriNet

Again, TriNet does a really good job of providing health benefits at a very competitive price. This is the major point that keeps us with TriNet. Running Payroll is fast and efficient. I have very few complaints about anything with TriNet. I also like the TIme Off Tracking feature, but I still need to chase the employees to get their vacation and time-off requests into the system.
Charles de Andrade | TrustRadius Reviewer

Pros

TriNet

  • Adding a candidate to the ATS by their resume.
  • Being able to link our website (open positions) with the link given by TriNet to seamlessly send candidates to apply for positions through LinkedIn.
  • Being able to find a candidate per job through the Trinet's ATS.
Gina Marie Antonini | TrustRadius Reviewer

Cons

TriNet

  • The payroll platform does not currently allow for shift workers who are also salaried. This becomes a problem when you have terms or new hires. We have communicated this need to our account manager, and she said this may possibly be added next year.
  • 401k / retirement communication - I realize this is through Transamerica, but unless it is the annual reporting, our employees don't receive communication throughout the year. It would be a good idea to communicate at least quarterly with reminders to enroll, ways to reach out to someone when you have questions, etc.
  • Also payroll platform related - any payroll cycle that has new hires or terms requires us to an admin pay code in order to override the system's calculated hours for the salaried employees. It would be nice if we could enter those hours without having to do a manual plug.
  • TriNet was presented to our company as specializing in government contracting however there are numerous situations (previously described) that TriNet had no idea how to handle.
  • The TriNet platform (or company in general) is not able to handle employees who live overseas and are required to be paid in euros. It would be really great if this was part of the capability package.
Ashlara Gibby | TrustRadius Reviewer

Pricing Details

TriNet

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

TriNet

TriNet 9.5
Based on 35 answers
The only reason this is not a 10 is that the PEO market is very competitive and as the President of the company I feel obligated to listen to other options. That being said, it will be very difficult for anyone to unseat TriNet as I ma veery pleased with them
Frank Muller | TrustRadius Reviewer

Usability

TriNet

TriNet 7.9
Based on 512 answers
I like the TriNet platform but I will say that I don't believe it is the easiest to use. I have been with platforms such as ADP, UltiPro, Great Plains, Paychex, and Gusto. So far, Gusto's platform is built in a way that it is easier to find what I need.
Steve Humphries | TrustRadius Reviewer

Reliability and Availability

TriNet

TriNet 5.7
Based on 13 answers
They used to be really good at this when I had a dedicated person. Now that it's a general customer service account, it's really gone downhill and I don't get responses at all sometimes
Meiyee Apple Tam | TrustRadius Reviewer

Performance

TriNet

TriNet 6.7
Based on 13 answers
Pages load at a speed that isn't too fast or too slow. I never have to wait long, but it's not instantaneous
Meiyee Apple Tam | TrustRadius Reviewer

Support Rating

TriNet

TriNet 7.5
Based on 1057 answers
The overall experience with TriNet has been excellent. From boarding to the daily questions/concerns: Our onboarding was extremely efficient. We had a very small window to switch vendors and TriNet was able to accommodate everything within the period we had. TriNet team is always available to help our company with questions or issues related to Payroll, Health Benefits, Retirement Benefits (401k), etc. TriNet also has a dedicated channel for our employees that can have their questions/issues solved via chat, phone, or email.
Vincent Goetten | TrustRadius Reviewer

In-Person Training

TriNet

TriNet 7.3
Based on 4 answers
it's been awhile, but I recall them being helpful. I got through a lot of it and when I needed help, they can walk me through it over the phone. It's also pretty user friendly in general at a platform. I don't really know what else to type, but they came and helped me in person and also when there was something new, they came and talked to me. They have not done that since with the new model that I hate
Meiyee Apple Tam | TrustRadius Reviewer

Online Training

TriNet

TriNet 4.6
Based on 4 answers
it was good, but now I haven't done much and since they changed their model, it's a lot harder to deal with. We're talking online training of the trinet platform and not the online training they provide, right? Their online training is ok, and is unfortunate that there is a totally separate model for training that costs extra when we would only watch one or two things. However, the mandatory sexual harassment training is actually pretty good, it was just a little clunky
Meiyee Apple Tam | TrustRadius Reviewer

Implementation Rating

TriNet

TriNet 7.0
Based on 38 answers
Someone familiar with benefits and human resources should be in charge of the implementation. It is a human resource platform.
Cheryl Staritz | TrustRadius Reviewer

Alternatives Considered

TriNet

When Astrolabe was founded we used Gusto. They have a slick portal and they are significantly cheaper than TriNet (order of magnitude or more). Unfortunately, Gusto does not provide small companies (less than 5 employees) with benefits or any concrete HR services other than payroll, which dictated our switch.
El-ad David Amir | TrustRadius Reviewer

Scalability

TriNet

TriNet 4.4
Based on 8 answers
For the size of our company, Trinet is perfect.
Nick Sucan | TrustRadius Reviewer

Return on Investment

TriNet

  • TriNet has allowed us to stay within budget and streamline our payroll and benefits to one primary vendor.
  • TriNet has caused frustration in not being able to have all our information in one place (no ability to upload data) and costs are high for ancillary services (AAP for example).
  • TriNet has given us access back to Jackson Lewis, a trusted resource for Employment Law.
Deborah Klein | TrustRadius Reviewer

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