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Once you join Trinet you will be pleased
December 29, 2021

Once you join Trinet you will be pleased

Judy Keesecker | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

We use Trinet for our payroll processing, Medical and Dental Benefits, 401K, and HR for assistance. I have been with my company for over 4 years and the company has been using Trinet since 2016. The online processing is simple along with the onboarding of new employees. Of all the payroll companies I have used in other jobs this one is simple and straightforward. They answer questions as they arise. Very professional with their clients. Trinet being a PEO company is best to use as the HR laws are cumbersome and keep changing. They have all the tools we need available to use. They take care of the taxes and reporting. Their reports are simple to use and during PPP they had sample reports to use and enter our information. They keep their clients apprised of new laws or changes for HR or Payroll.
  • Payroll processing
  • Communication via email with their clients
  • payroll reports
  • To have some reports readily available like SOC
  • Workers comp reporting to have access in the reports
  • Cobra information if former employees opt-in having that information available in the reports section would help
Whenever I had questions I would email or call and ask, say for instance when figuring out an employee's final check when termination of employment. Customer support has assisted in the way they process each day's pay. Trinet has helped with the HR processes by having self onboarding and the handbooks they have in the system are basic and we can add our own supplemental processes like how vacation hours are accumulated.
From other payroll companies' platforms, I have used, Trinet is user-friendly. It is easy to learn by oneself without assistance. If you have a question or need assistance they will help. For the most part, no assistance is needed with using their platform. I would recommend this to most people.
  • HR less time spent on all the laws and they have kept us inform
  • Processing payroll takes less time
  • Fees are a bit high for a small business
With Covid 19 pandemic, they have the PPP reports ready for us to use and we just needed to enter the dates on the reports to fill out the applications. They have given us a recovery credit which has helped in the fees expense area. They have had Webinars to teach how the forms work in filling out to apply for PPP loans and Loan forgiveness as well.

Do you think TriNet delivers good value for the price?

Yes

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TriNet go as expected?

I wasn't involved with the implementation phase

Would you buy TriNet again?

Yes

ADP is more complicated and not user friendly and they have too many different packages and not one size that Trinet has. The support with ADP is less desirable. The support with Trinet has been superb. With ADP you have to shop for the Benefits packages and 401k packages. With Trinet they take care of that and employees pick what they want.
Their platform is simple to use and user-friendly. Administrators have access to employee info which is good. All reports are in the reports section and you can customize the reports to fit your payroll periods and what you want to see on the reports. They have custom reports you can build your own. I have not tried it yet. It can integrate with your accounting software depending on which one you use. Yet it will not work for all clients if they have more than one Chart of account numbers for their payroll in their accounting system. So having that to work for clients on how they break down their payroll in the system would be helpful, for example, expenses. In payroll, it is entered as 1 number, but that one number in the expense report employees submit tends to be broken down to more than one Chart of Account. So that integration with clients' accounting software would not help.

TriNet Feature Ratings

7.8
Employee demographic data
Not Rated
Employment history
7
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
8
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
Not Rated
8.2
Pay calculation
8
Off-cycle/On-Demand payment
8
Benefit plan administration
9
Direct deposit files
9
Salary revision and increment management
7
Reimbursement management
8
8.0
Approval workflow
8
Balance details
8
Annual carry-forward and encashment
8
8.0
View and generate pay and benefit information
Not Rated
Update personal information
8
View job history
Not Rated
View company policy documentation
8
Employee recognition
Not Rated
Asset Management ()
Not Rated
8.0
Report builder
8
Pre-built reports
8
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
8.0
New hire portal
8
Manager tracking tools
8
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using TriNet

4 - Employee uses to enter their vacation request or sick time. Administrator moves approved vacation to payroll grid and reminds the manager to approve if it has yet to be approved. Trust advisor assists in more complex issues such as 401k compliance and how to fix etc. Administrator process the payroll reports for the company