Why You Should Trust TriNet with Your Most Important Resource: Your Employees!
Updated March 17, 2023

Why You Should Trust TriNet with Your Most Important Resource: Your Employees!

Chris Cassino | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

We use TriNet as our third party HR and benefits provider. We also process payroll through TriNet. It is a tremendous resource to a one person HR department and provides effective, streamlined management of the overall HR function. TriNet has delivered on its promise of customer service from payroll to HR guidance to technology/portal usage support. Additionally, employees have access to online, email and phone support to answer questions. It has alleviated the substantial day-to-day support that was previously required to support our employees.

Pros

  • Provide guidance on employee discipline and termination challenges
  • Deliver excellent daily support to HR administrators
  • Outstanding employee support resources to provide a smoot and seamless experience

Cons

  • PTO time requests. Would be nice for PTO request emails to go to direct supervisor AND administrator for review and approval.
Early on in our partnership with TriNet, we required a technology modification to improve our payroll process. TriNet assigned a specialist to our account and made it happen. Additionally, the use of a central portal has allowed the company to streamline the employee onboarding and separation process.
The TriNet Admin portal is an absolute pleasure to work with on a daily basis. Not a day goes by that I am not logged in several times. It is extremely user-friendly for administrators and users alike.
  • TriNet has reduced the time spent by internal HR resources considerably.
  • TriNet provides a tremendous employee/user experience through portal, online chat, email and telephone.
  • Always willing to research the "hard to figure" out scenarios and provide feedback/support.
TriNet is well-suited to provide the needed support to administrators and employees across the company on any/all matters related to human resources.
Specifically:
1. Defining risk on employee discipline and termination.
2. Support of Leave of Absence (childbirth) process and explanation and direct interaction with employees.
3. Alleviating the daily support requirements normally required of in-house HR team.

I have not experienced any circumstances where TriNet was unable to properly assist me.

TriNet Feature Ratings

9.1
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
7
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
6.7
Approval workflow
3
Balance details
8
Annual carry-forward and encashment
9
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
Not Rated
Asset Management ()
Not Rated
7.0
Report builder
8
Pre-built reports
6
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
8.5
New hire portal
10
Manager tracking tools
7
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using TriNet

50 - We have 2 administrators (HR & Finance) but all employees have employee access
2 - It is a very efficient tool requiring limited in-house resources to manage and oversee. Highly recommend for all SMB's.
  • Medical and Dental benefits effectiveness and cost efficiency
  • Ease and seamlessness of payroll
  • PTO tracking
  • TriNet ability to pivot/adjust as our business grows and changes
  • The ease and detail of custom census reporting
  • Visa applications/administration
  • Employee expense report application
  • Wellness program
  • Portal to house employee specific documents
Provided costs stay efficient, it is a great overall value for Refuel Agency.

Evaluating TriNet and Competitors

  • Price
  • Product Features
  • Product Usability
Simple, seamless and efficient
No Change

TriNet Implementation

not applicable as I implementation was done 5 years ago and have no recollection of the details of the process.

Above it says to skip question if not involved in the process but it will not allow me to skip it as it states explanation requitred thus making this process extremely frustrating.
  • Implemented in-house

TriNet Support

ProsCons
Quick Resolution
Knowledgeable team
Support cares about my success
Poor followup
Problems left unsolved
Not kept informed
What is premium support?

Using TriNet

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Convenient
Feel confident using
Familiar
None
Yes

Comments

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