Likelihood to Recommend Well suited: For a company or organization that knows what they need to solve problems or optimize processes. TrustRadius for Buyers is ideal as you can check out categories and alternatives and read super-specific reviews that apply to your use case. Less appropriate: If you are unsure what you're trying to accomplish or the area/function to optimize with software, you can be overwhelmed with the vast offer of reviews because you don't know where to look.
Read full review If you are looking for the best customer support, and want to collect quality reviews from your clients TrustRadius for Vendors is the best option. If you want your products to be reviewed by real users, if you want the reviews to be relevant and authentic, TrustRadius is providing it. If you are really interested in what your clients think and how they use your product, what challenges they are facing this is the right platform to work with.
Read full review Pros [The] overall rating helps to filter a low rated software without wasting time [and] the user can research high rated software products for making a purchase. The pros and cons can be viewed for every software, which speeds up the [research] on the key points of [the] user experience [of] the software. [The] features scorecard helps to see how effectively the software's features [are] helping the user. [The] alternatives features help the user to see other competitive software or platforms, which provide a solution for the user. Read full review Actively working with us to generate reviews Actively working with us to showcase the reviews we get Actively presenting us to the market by featuring us on special pages such as Vector Databases — and on the TrustRadius home page Professional team providing us with services — but also colleagues and friends We needed better ways to sort our reviews for score and recency, and TrustRadius for Vendors helped us get there Jeff Cotrupe Director of Customer Marketing and Analyst Relations
Read full review Cons Sorting of the default view of reviews since the initial reviews can play a big role in decisions. More visibility into what went into certain product's score for the rating it has. Help secure great deals on the softwares for which reviews are available. Read full review Due to TrustRadius reviews being a bit lengthy, I think it can hinder response volume. While not a major issue, it would be nice to have a TrustRadius Slack/chat integration where I could quickly reach my reps. That being said, my reps already have a great response time! It would be nice if I could run a report on how my company's competitors are performing on TrustRadius for Vendors. Read full review Likelihood to Renew since it is a page that provides data although very long to read are specific and technical as they are, data of people who have used or use the program you may need for the company, and help us solve a problem, without the need to hire external consultants or expensive programs, saving us money in the company
Read full review We definitely see the value in peer review platforms like TrustRadius. Being able to hear from our customers and partners and share that information across the organization is very important to WatchGuard. I really see working with TrustRadius as a partnership that has been beneficial for both organizations and is continuing to prove very successful
Read full review Usability TrustRadius for Buyers is very easy to use. The layout is simple and not intimidating. Some review sites are intimidating because the information seems to be all over the place but TrustRadius is very organized which helped me to seamlessly move between reviews and products
Read full review It was easy to integrate, pull data and reports from, and really easy to customize the design to fit the branding of our site. I found it easy to show other team members how to use. Our whole team was able to get around the system to fit their different needs
Read full review Support Rating I cannot give a low rating because I have not used support for TrustRadius for Buyers.
Read full review The team is great to work with. They're responsive, personable, and overall easy to work with. I also like how they don't try to upsell you and talk about renewals all the time - this happens often when we talk to our G2 client success and sales teams.
Read full review Implementation Rating I did not use implementation...
Read full review My only key insight is to make sure that you remember the TrustRadius team is your partner, not your enemy! They are there to help ensure the success within your organization and will do everything they can to help you meet your goals.
Read full review Alternatives Considered While
G2 and
Capterra cover a wider range of categories, TrustRadius focuses specifically on business technology solutions. TrustRadius is known for its emphasis on verifying user reviews and providing in-depth insights. Their user base consists of professionals and decision-makers, making it a valuable resource for trustworthy and detailed feedback.
G2 and
Capterra offer broader market coverage and a wide range of products. I personally do not prioritize any specific platform. Wherever I find detailed information, I use it.
Read full review The offerings at TrustRadius for Vendors are right on par with the other similar services we use. What sets TrustRadius for Vendors apart is their customer service and ability to address out personal needs and provide strategic recommendations on how we can make the most out of our paid partnership with them. Other similar providers don't seem to deliver best-in-class customer service.
Read full review Return on Investment It's had a positive impact in helping us be confident in the selections we make It's also had a positive impact in opening us up to other products/offerings we would not have known about It's further allowed us to have deeper conversations with vendors about potential pitfalls we would not have known about otherwise Read full review We can't necessarily track ROI on this, but TrustRadius for Vendors has definitely influenced many buyers at some point in their purchasing journey. Webhooks would help us track some of the above & when we get them set up, I'm sure we'll see many new leads coming in. We just signed on for Buyer Intent, so we will be able to speak on this later on. Read full review ScreenShots