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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    UpKeep Maintenance Management

    Score7 out of 10
    Small Businesses (1-50 employees)
    UpKeep allows users to snap a picture of a broken piece of equipment, create a work order, and schedule it for repair - all from a mobile device. UpKeep is designed for facility, property, restaurant, and manufacturing managers looking to improve communication by enabling real-time status updates for their teams. The vendor says it is a modern, intuitive, and customizable CMMS that is proven to expedite workflow processes. Capabilities include: -Add co-workers and easily assign work…

    $40

    per technician/per month

    Zoho Projects

    Score8 out of 10
    N/AZoho Project is online project management and planning software that provides project teams with a web-based collaborative environment. Zoho Projects can also include a bug tracking module specifically design to support software development project. It is integrated with other Zoho products including Zoho CRM.

    $5

    per month per user

    Pricing
    UpKeep Maintenance ManagementZoho Projects
    Editions & Modules
    Starter
    $40
    per technician/per month
    Professional
    $75
    per technician/per month
    Business Plus
    $120
    per technician/per month
    Enterprise
    $180
    per technician/per month
    Free
    $0
    Premium
    $5
    per month per user
    Enterprise
    $10
    per month per user
    Project Plus
    Contact Sales
    Offerings
    Pricing Offerings
    UpKeep Maintenance ManagementZoho Projects
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalOptional
    Additional Details—Discount offered for annual billing.
    More Pricing Information
    Community Pulse
    UpKeep Maintenance ManagementZoho Projects
    Considered Both Products
    UpKeep Maintenance Management
    No answer on this topic
    Zoho
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    19 Answers
    75%
    Would buy again
    6 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    19 Answers
    100%
    Delivers good value for the price
    7 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    19 Answers
    88%
    Happy with the feature set
    7 Answers
    Lived up to sales and marketing promises
    94%
    Lived up to sales and marketing promises
    16 Answers
    71%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    95%
    Implementation went as expected
    18 Answers
    57%
    Implementation went as expected
    4 Answers
    Features
    UpKeep Maintenance ManagementZoho Projects
    Project Management
    Comparison of Project Management features of UpKeep Maintenance Management and Zoho Projects
    Feature
    UpKeep Maintenance Management
    -
    Ratings
    Zoho Projects
    6.6
    20 Ratings
    15% below category average
    Task Management00 Ratings7.520 Ratings
    Resource Management00 Ratings7.019 Ratings
    Gantt Charts00 Ratings6.517 Ratings
    Scheduling00 Ratings5.518 Ratings
    Workflow Automation00 Ratings6.014 Ratings
    Team Collaboration00 Ratings7.520 Ratings
    Support for Agile Methodology00 Ratings6.35 Ratings
    Support for Waterfall Methodology00 Ratings8.011 Ratings
    Document Management00 Ratings6.016 Ratings
    Email integration00 Ratings6.016 Ratings
    Mobile Access00 Ratings5.018 Ratings
    Timesheet Tracking00 Ratings7.519 Ratings
    Change request and Case Management00 Ratings6.96 Ratings
    Budget and Expense Management00 Ratings6.014 Ratings
    Professional Services Automation
    Comparison of Professional Services Automation features of UpKeep Maintenance Management and Zoho Projects
    Feature
    UpKeep Maintenance Management
    -
    Ratings
    Zoho Projects
    5.0
    13 Ratings
    42% below category average
    Quotes/estimates00 Ratings5.55 Ratings
    Invoicing00 Ratings5.012 Ratings
    Project & financial reporting00 Ratings6.55 Ratings
    Integration with accounting software00 Ratings3.013 Ratings
    Best Alternatives
    UpKeep Maintenance ManagementZoho Projects
    Small Businesses
    No answers on this topic
    Any.do
    Score8 out of 10
    Medium-sized Companies
    No answers on this topic
    KanbanFlow
    Score7.3 out of 10
    Enterprises
    No answers on this topic
    Microsoft To Do
    Score7.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    UpKeep Maintenance ManagementZoho Projects
    Likelihood to Recommend
    9.0
    (25 ratings)
    6.5
    (24 ratings)
    Likelihood to Renew
    9.1
    (1 ratings)
    9.9
    (3 ratings)
    Usability
    8.2
    (6 ratings)
    5.6
    (4 ratings)
    Availability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    8.8
    (23 ratings)
    7.4
    (9 ratings)
    Online Training
    -
    (0 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    9.1
    (1 ratings)
    8.0
    (1 ratings)
    User Testimonials
    UpKeep Maintenance ManagementZoho Projects
    Likelihood to Recommend
    UpKeep Maintenance Management
    For companies that have larger facilities or multiple properties - this software is superb. You can track every maintenance plan - daily/weekly/monthly/annually - so nothing ever goes undone. I'm talking daily cleaning to refreshing the paint in the parking lot each year - you can easily schedule all of this maintenance within the app. Asset tracking - everything from machinery to tools to doors - you can tag and track all. Break/fix over time is huge - you can use the reporting function to see how many times something has broken over time - so now you can assess if it's more cost effective to replace rather than repair.
    Incentivized
    Read full review
    Zoho
    My work involves projects of 5-15 people with numerous projects running simultaneously. Prior to Zoho, I did not have a central location from which to view all project statuses at once. Zoho looks to provide this and also looks like it will deliver. I am anxious to see how our organization's use of it develops. At this time, I feel I am likely to recommend Zoho Projects because my organization has made great software decisions in the past so I have a level of trust already that the research has been done that Zoho is the best solution for our line of work.
    Incentivized
    Read full review
    Pros
    UpKeep Maintenance Management
    • Tracking service issues - There's really no more excuses for not knowing when the machine was last serviced. Upkeep allows us to track that.
    • Scheduling - Knowing in advance which machines will need maintenance in the future allows us to actively prepare for shut-down periods.
    • General knowledge - Users can add their knowledge to the archives of each machine we have, helping to improve the trouble-shooting process.
    • Easy to update, easy to make - It's almost too easy to create and update files for locations, assets, parts, and issues.
    Incentivized
    Read full review
    Zoho
    • We use it to manage our sales orders as there are lots of moving parts which are necessary to get client orders done properly.
    • I use it anytime I have a new idea I want to put into motion. As I can create a list for brainstorming, feedback, specific actions necessary in order to test and or implement the idea.
    • Unrelated to business, it's a great way to plan travel in order to make sure you don't forget those important things like passport, flight arrangement, client meeting confirmation, and meeting prep as far as what specific documents or things do you need to bring with you.
    • And since everyone is on the go and expected to keep up with work, the mobile/tablet app makes it a breeze to keep up, work on, and create new projects.
    Incentivized
    Read full review
    Cons
    UpKeep Maintenance Management
    • Periodic maintenance needs are still a little tricky keeping in the system without flooding the user with too many work orders.
    • It does not immediately update all the time. For example, closing out work orders and the number of total work orders stays the same until it’s rebooted.
    • Search functions need improving.
    Incentivized
    Read full review
    Zoho
    • There is no ability to add custom fields in the "Bugs" module - for example, if we want to add fields such as Version Number.
    • Reporting is not integrated - its a fairly expensive add-on.
    • There is no easy way to track actual and completed dates for tasks - so historical variance analysis is not easy.
    Read full review
    Likelihood to Renew
    UpKeep Maintenance Management
    We love how organized it has made our processes.
    Incentivized
    Read full review
    Zoho
    I've reviewed about 8 other project management solutions and Zoho Projects is the best I've seen without being overly complicated. Zoho Projects keeps getting better! Recent new enhancements makes it even easier to navigate. There are new keyboard shortcuts that cut my time way down. The tools are very easy to use.
    Read full review
    Usability
    UpKeep Maintenance Management
    I think the platform is user-friendly but there have been some issues that colleagues have been complaining about. For example, the program tends to run slow from time to time. Reporting could be better. We could use more fields for categories under parts and assets.
    Read full review
    Zoho
    Zoho Projects is an easy project management tool to use. It provides all the functionality that we required for handling projects. We can easily create personal forms for projects and tasks, allowing us to add and report on our own desire. Apart from this we can create and edit documents in real time which saves our time. This allows us to share text docs, presentations, tables with the whole team and we can work on them together
    Incentivized
    Read full review
    Reliability and Availability
    UpKeep Maintenance Management
    No answers on this topic
    Zoho
    Has not been down to my knowledge.
    Read full review
    Performance
    UpKeep Maintenance Management
    No answers on this topic
    Zoho
    Speed meets my expectations.
    Read full review
    Support Rating
    UpKeep Maintenance Management
    I cannot say enough great things about their customer service. From the start of the purchase, Upkeep was extremely helpful and informative. They have been ongoingly keeping us informed and available to answer any of our questions as they arise. They ongoing learning portal is also helpful when new features and changes happen with the interface.
    Incentivized
    Read full review
    Zoho
    Although it might lack intuitiveness, once you get a hang of how Zoho Projects works, you can do a LOT. The impact good project management has on profitability is huge, and it has helped not only improve communication and coordination when working on a project, but more importantly have adequate tracking of time, due dates and potential bottle necks
    Incentivized
    Read full review
    Implementation Rating
    UpKeep Maintenance Management
    Everything went as planned.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Alternatives Considered
    UpKeep Maintenance Management
    Previously had MEX, though had not implemented it throughout the business. It was way too difficult for the techs to use on the fly and was just a nightmare to implement. UpKeep, on the other hand, is a walk in the park.
    Incentivized
    Read full review
    Zoho
    Zoho Projects provides a more limited set of functionality and customization options than other task/bug trackers on the market, but what it lacks in functionality it makes up for in ease of use. It probably has 80-90% of the features of its competitors but takes about a third of the time to get up and running and realizing value.
    Incentivized
    Read full review
    Return on Investment
    UpKeep Maintenance Management
    • Compared to other task managers, the user cost for Upkeep is very high. But to the degree the staff are willing to work with you, it is completely justified.
    • The concern with an organization my size are items slipping through the cracks whether that is internally or by our renter base. Upkeep minimizes this to a great degree.
    • You need to get everyone within your organization to buy into upkeep. It can only be as good to the degree that it is utilized.
    Read full review
    Zoho
    • We needed a system to organize our growing business, so anything was better than what we had, which was nothing.
    • Recording time spend is a huge reason for using project software. It has made me aware of the tasks that are taking too long and where we are not being profitable as a company.
    • It has kept our team accountable for what needs to get completed and when projects are not in motion or completed timely. It's helpful to know in order to get billing out faster.
    Incentivized
    Read full review
    ScreenShots

    UpKeep Maintenance Management Screenshots

    Screenshot of Product Suite

    Zoho Projects Screenshots

    Screenshot of Task Automation with Blueprint - Map out your entire workflow with no code as flowcharts. Automate your tasks and notifications and set approval criteria with blueprint.Screenshot of Intuitive Gantt Charts - Say what, say who, say when. And done. Zoho Projects' Gantt chart comes feature loaded with advanced operations such as Critical path and Baseline.Screenshot of Inbuilt Issue Tracker - You can log, organize, track, and fix any problems. Features such as status and workflow, can be customized to suit the exact needs of your project.Screenshot of Drag, Drop and Done - A view of your tasks as cards placed along columns. Helps you identify bottlenecks and reorganize quickly using drag and drop.Screenshot of A quick pulse of all your work - The Portfolio dashboard, is a compact overview of all the work that's been happening across projects with widgets that address the project level timeline, status, ownership, budget health, and clients.Screenshot of Looks that matter - A refreshing UI that supports multiple themes, including an eye-catching dark mode.