TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    UserVoice

    Score9.5 out of 10
    N/AUserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback for product teams. With a customizable feedback portal, in-app widget, and direct integrations with your email client, CRM or support tool, it’s easy for your customers and internal team members to share feedback at anytime. The UserVoice platform allows you to manage all this feedback in a single view, analyze your data to make product decisions based on customer…

    $15

    per month

    Zoom Events & Webinars

    Score8.8 out of 10
    N/AZoom Events and Webinars are part of Zoom’s event solutions that uses existing Zoom products to produce interactive and engaging virtual experiences. It combines Zoom Meetings, Chat, and Video Webinars in one solution that enables event organizers to produce ticketed, live events for internal or external audiences of any size.

    $89

    per month 300 attendees

    Pricing
    UserVoiceZoom Events & Webinars
    Editions & Modules
    No answers on this topic
    Zoom Webinars
    starting at $89
    per month starting with 300 attendees
    Zoom Events
    starting at $149
    per month starting with 100 attendees
    Zoom Webinars Plus
    starting at $99
    per month starting with 100 attendees
    Offerings
    Pricing Offerings
    UserVoiceZoom Events & Webinars
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Plans supporting up to 10k attendees available. Discount available for annual billing. Pay-per-attendee available for Zoom Webinars Plus and Zoom Events.
    More Pricing Information
    Community Pulse
    UserVoiceZoom Events & Webinars
    Considered Both Products
    UserVoice
    No answer on this topic
    Zoom
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    98%
    Would buy again
    44 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    37 Answers
    Happy with the feature set
    No answers on this topic
    98%
    Happy with the feature set
    44 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    94%
    Lived up to sales and marketing promises
    34 Answers
    Implementation went as expected
    No answers on this topic
    97%
    Implementation went as expected
    34 Answers
    Features
    UserVoiceZoom Events & Webinars
    Online Events Marketing
    Comparison of Online Events Marketing features of UserVoice and Zoom Events & Webinars
    Feature
    UserVoice
    -
    Ratings
    Zoom Events & Webinars
    9.9
    33 Ratings
    10% above category average
    Branding options00 Ratings10.033 Ratings
    Virtual Event
    Comparison of Virtual Event features of UserVoice and Zoom Events & Webinars
    Feature
    UserVoice
    -
    Ratings
    Zoom Events & Webinars
    9.2
    7 Ratings
    12% above category average
    Registration, RSVP, and ticketing00 Ratings8.77 Ratings
    Email marketing00 Ratings9.35 Ratings
    Livestreaming00 Ratings9.55 Ratings
    Audience engagement00 Ratings9.77 Ratings
    Event recording00 Ratings9.17 Ratings
    Virtual booths00 Ratings8.02 Ratings
    Networking00 Ratings9.94 Ratings
    Event analytics00 Ratings9.56 Ratings
    Best Alternatives
    UserVoiceZoom Events & Webinars
    Small Businesses
    Craft.io
    Score10 out of 10
    BigMarker
    Score6 out of 10
    Medium-sized Companies
    ProductPlan
    Score9.5 out of 10
    RingCentral Events
    Score8.6 out of 10
    Enterprises
    Roadmunk
    Score4.8 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    UserVoiceZoom Events & Webinars
    Likelihood to Recommend
    10.0
    (9 ratings)
    8.8
    (87 ratings)
    Likelihood to Renew
    9.7
    (6 ratings)
    2.0
    (3 ratings)
    Usability
    8.0
    (1 ratings)
    9.7
    (13 ratings)
    Support Rating
    9.0
    (1 ratings)
    7.2
    (7 ratings)
    Implementation Rating
    9.0
    (1 ratings)
    10.0
    (1 ratings)
    User Testimonials
    UserVoiceZoom Events & Webinars
    Likelihood to Recommend
    UserVoice
    UserVoice can be an affordable and powerful tool to start engaging customers and employees. It can help manage the entire feedback loop process. But your product management and development teams still need to do their jobs. Remember to have a response SLA in place and ownership for prioritizing and responding to the feedback.
    Read full review
    Zoom
    Zoom is well-suited for all companies. The functionality can range from basic to supercharged with all the bells and whistles; it is just a matter of what package level works best for you and your company. Having used multiple iterations of Zoom, it really relies on you and your company’s use case.
    Incentivized
    Read full review
    Pros
    UserVoice
    • User interface is very simple. Learning the product and teaching the team how to use the product took hardly any time at all.
    • Gives visibility into what others are logging. We are able to append 'votes' to certain ideas, rather than having to create an existing idea from scratch.
    • Reporting. Tags allow to easily filter through ideas for roadmap planning.
    Incentivized
    Read full review
    Zoom
    • Zoom calendar integration is a great way to see what calls are upcoming
    • Ease of use for screen sharing and video call settings
    • Zoom Workplace is reliable at blocking out external noise that should be muted from actual conversation taking place in calls
    Incentivized
    Read full review
    Cons
    UserVoice
    • Doesn't always catch obvious spam/we have to do a fair amount of blacklisting
    • Doesn't have multiple language options
    • No online/email tech support available. You have to call if you have an issue.
    Incentivized
    Read full review
    Zoom
    • I wish there were more polling options available in Zoom in general, and this extends to both webinar polling and post-webinar surveys. Could certainly do with a more robust polling feature set.
    • Setting up Registration for Zoom webinars can be very tricky, and I usually advise against webinar registration. The fact that users have to manually download an .ics to add it to their O365 calendars after registering means lots of issues with users attempting to join after registering early.
    • I would have complained about lack of breakout rooms for webinars, or the fact that the practice room can't be turned back on after it was turned off, but Zoom recently implemented webinar breakout rooms plus the Backstage feature, so both of these common complaints are now fully addressed!
    Incentivized
    Read full review
    Likelihood to Renew
    UserVoice
    I just really liked UserVoice.
    Read full review
    Zoom
    We will be renewing with Zoom as long as it continues to meet our needs for client and lead outreach needs in a robust manner. With little error and an easy to use interface, Zoom has met our needs and exceeded our expectations. The cost is right and with a short learning curve, Zoom has been an easy decision to make and maintain.
    Incentivized
    Read full review
    Usability
    UserVoice
    The day-to-day usability is good. More technical settings require a bit more effort.
    Read full review
    Zoom
    Zoom Events is complex, but gets "almost easy" with experience and good guidance. I tell people, "Hosting a meeting is like driving a car; hosting a webinar is like driving an 18-wheeler; and hosting a Zoom Event is like flying a commercial airliner." You need experience, training, and ongoing guidance to be good at Zoom Events. Zoom has staff that knows everything there is to know about Zoom Events, but finding them and reaching them isn't easy. There aren't many consultants out there that are affordable and experienced.
    Incentivized
    Read full review
    Support Rating
    UserVoice
    Always very responsible and helpful when an issue happened. They eat their own cooking when it comes to using their products.
    Read full review
    Zoom
    Zoom [Video Webinar] has online web portal where user can take control of the meetings and their settings. It provides details of all the meeting happened and also provides participants list. It has support for webinars and recording also. Zoom [Video Webinar] gave special cloud permissions for paid users also from web portal and that can help in saving disk space.
    Read full review
    Implementation Rating
    UserVoice
    Have clear goals and owners established before you start using any tool like this. Very important to get accounts and rights setup so that there's no lag time in customer response once things go live. Make sure IT is involved if you plan to use the Single-Sign On (SSO) or any of the access control tools.
    Read full review
    Zoom
    Implementation was very feasible during our initial usage of the Zoom after COVID-19.
    Incentivized
    Read full review
    Alternatives Considered
    UserVoice
    I like the ease of integration into web and mobile apps for UserVoice. It's also a comprehensive bug reporting, user feedback, and knowledge base tool.
    Incentivized
    Read full review
    Zoom
    Zoom Workplace stacks up better than Microsoft Teams in terms of general meeting capabilities, webinar and live event capabilities, user experience, and how slick it is generally - it's a nicer environment where things feel more intuitive and professional. Teams is laggy and slow, feels outdated. Google Meet doesn't have as many filtering options and nuanced capabilities. Zoom integrates well with a wider tech stack.
    Incentivized
    Read full review
    Return on Investment
    UserVoice
    • Transparency: Now we can handle better communication of requests with customers and internal stakeholders.
    • We can track better how many ideas are accepted and released vs rejected ones.
    Incentivized
    Read full review
    Zoom
    • Being able to quickly set up and run webinars for our teammates using the templates saves us time which equals money.
    • Using our saved Webinar templates ensures we are keeping on brand and adding the items requested by our legal and branding teams which saves time and frustration for all involved.
    • Webinars allow us to upskill our teammates faster without having to create a stand alone training. We can invite them to a hot topic webinar where they can learn, ask questions, and immediately take action on the topic.
    Incentivized
    Read full review
    ScreenShots

    UserVoice Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot

    Zoom Events & Webinars Screenshots

    Screenshot of features available for Zoom Events & WebinarsScreenshot of features available for Zoom EventsScreenshot of new and enhanced features