TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Volusion

    Score4.8 out of 10
    N/AVolusion is a cloud-based ecommerce solution from the company of the same name in Austin, TX. It features an intuitive dashboard, built-in marketing and promos, SEO, templates, and tools to customize look and appearance.

    $29

    per month

    Wix

    Score8.1 out of 10
    N/AWix is a website builder used to grown an online presence. The platform allows users to build their website from scratch, choose from designer-made templates, or use an AI website builder to add sections, images, and text.

    $17

    per month

    Zoho Commerce

    Score9 out of 10
    N/AZoho Commerce is a global e-commerce platform assisting merchants in over 30+ countries. Along with building an online store, it helps sellers to accept orders, track inventory, process payments, manage shipping, and market the brand without needing any coding knowledge.

    $22

    per month Billed Annually

    Pricing
    VolusionWixZoho Commerce
    Editions & Modules
    Personal
    $29
    per month
    Pro
    $79
    per month
    Startup
    $179
    per month
    Business
    $299
    per month
    Free
    $0
    Light
    $17
    per month
    Core
    $29
    per month
    Business
    $39
    per month
    Business Elite
    $159
    per month
    Commerce Starter
    $22
    per month Billed Annually
    Professional
    $60
    per month Paid Annually
    Advanced
    $140
    per month Paid Annually
    Offerings
    Pricing Offerings
    VolusionWixZoho Commerce
    Free Trial
    YesNoYes
    Free/Freemium Version
    NoYesNo
    Premium Consulting/Integration Services
    YesNoYes
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional Details——Zoho Commerce offers a free trial for 30 days, after which the software is available across 3 pricing tiers with competitive plans fitting every need, budget & scale-up requirements of budding entrepreneurs, ecommerce startups, small, and mid-sized businesses. Pricing details are outlined below: - Commerce Starter: $22/month (billed annually), $27/month (billed monthly), for 2,000 customer accounts & 2,000 products. - Commerce Pro: $60/month (billed annually), $75/month (billed monthly), for unmetered customer accounts & 10,000 products. - Commerce Advanced: $140/month (billed annually), $175/month (billed monthly), for unmetered customer accounts & 50,000 products.
    More Pricing Information
    Community Pulse
    VolusionWixZoho Commerce
    Considered Multiple Products
    Volusion LLC
    Chose Volusion
    Volusion provided the best overall list of features, performance history, and bang for the buck. By not being the new kid on the block, they have worked out a lot the bugs and kinks that plague many ecommerce platforms. They've also refined a system that is very user-friendly …
    Incentivized
    Wix
    No answer on this topic
    Zoho
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    87%
    Would buy again
    27 Answers
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    93%
    Delivers good value for the price
    28 Answers
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    84%
    Happy with the feature set
    26 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    89%
    Lived up to sales and marketing promises
    24 Answers
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    93%
    Implementation went as expected
    28 Answers
    No answers on this topic
    Features
    VolusionWixZoho Commerce
    Online Storefront
    Comparison of Online Storefront features of Volusion and Wix and Zoho Commerce
    Feature
    Volusion
    3.6
    9 Ratings
    74% below category average
    Wix
    -
    Ratings
    Zoho Commerce
    9.3
    2 Ratings
    17% above category average
    Product catalog & listings4.39 Ratings00 Ratings9.52 Ratings
    Product management4.39 Ratings00 Ratings8.52 Ratings
    Bulk product upload4.28 Ratings00 Ratings10.02 Ratings
    Branding3.69 Ratings00 Ratings9.02 Ratings
    Mobile storefront1.28 Ratings00 Ratings00 Ratings
    Product variations4.78 Ratings00 Ratings9.02 Ratings
    Website integration3.38 Ratings00 Ratings10.02 Ratings
    Visual customization5.19 Ratings00 Ratings8.52 Ratings
    CMS2.27 Ratings00 Ratings9.52 Ratings
    Online Shopping Cart
    Comparison of Online Shopping Cart features of Volusion and Wix and Zoho Commerce
    Feature
    Volusion
    3.6
    9 Ratings
    72% below category average
    Wix
    -
    Ratings
    Zoho Commerce
    10.0
    2 Ratings
    26% above category average
    Abandoned cart recovery3.67 Ratings00 Ratings10.02 Ratings
    Checkout user experience3.79 Ratings00 Ratings10.02 Ratings
    Online Payment System
    Comparison of Online Payment System features of Volusion and Wix and Zoho Commerce
    Feature
    Volusion
    4.1
    8 Ratings
    68% below category average
    Wix
    -
    Ratings
    Zoho Commerce
    10.0
    2 Ratings
    18% above category average
    eCommerce security4.18 Ratings00 Ratings10.02 Ratings
    eCommerce Marketing
    Comparison of eCommerce Marketing features of Volusion and Wix and Zoho Commerce
    Feature
    Volusion
    2.6
    9 Ratings
    99% below category average
    Wix
    -
    Ratings
    Zoho Commerce
    8.8
    2 Ratings
    13% above category average
    Promotions & discounts4.89 Ratings00 Ratings9.02 Ratings
    Personalized recommendations1.88 Ratings00 Ratings10.02 Ratings
    SEO1.28 Ratings00 Ratings7.52 Ratings
    eCommerce Business Management
    Comparison of eCommerce Business Management features of Volusion and Wix and Zoho Commerce
    Feature
    Volusion
    2.9
    9 Ratings
    94% below category average
    Wix
    -
    Ratings
    Zoho Commerce
    10.0
    2 Ratings
    22% above category average
    Multi-site management3.02 Ratings00 Ratings00 Ratings
    Order processing3.69 Ratings00 Ratings10.02 Ratings
    Inventory management2.28 Ratings00 Ratings10.02 Ratings
    Shipping3.08 Ratings00 Ratings10.02 Ratings
    Custom functionality2.67 Ratings00 Ratings10.02 Ratings
    Best Alternatives
    VolusionWixZoho Commerce
    Small Businesses
    Ecwid by Lightspeed
    Score10 out of 10
    WebWave
    Score9.5 out of 10
    Ecwid by Lightspeed
    Score10 out of 10
    Medium-sized Companies
    Shopify
    Score8.7 out of 10
    10Web
    Score7.7 out of 10
    Shopify
    Score8.7 out of 10
    Enterprises
    IBM Digital Commerce
    Score9 out of 10
    No answers on this topic
    IBM Digital Commerce
    Score9 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    VolusionWixZoho Commerce
    Likelihood to Recommend
    1.5
    (20 ratings)
    7.5
    (101 ratings)
    9.0
    (3 ratings)
    Likelihood to Renew
    1.0
    (12 ratings)
    7.0
    (4 ratings)
    -
    (0 ratings)
    Usability
    10.0
    (1 ratings)
    7.7
    (10 ratings)
    9.0
    (2 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (2 ratings)
    -
    (0 ratings)
    Performance
    -
    (0 ratings)
    10.0
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    1.0
    (2 ratings)
    6.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (2 ratings)
    8.0
    (1 ratings)
    -
    (0 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    -
    (0 ratings)
    9.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    -
    (0 ratings)
    8.0
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    VolusionWixZoho Commerce
    Likelihood to Recommend
    Volusion LLC
    Volusion is a good company if you're starting out. The problem is that, if you want more complexity out of the program, you're kind of stuck. Also the regular time out errors and slow downs can be very frustrating. Packages that miss overnight deadlines because your system stops working can cost you customers. In today's highly competitive market, that's just something that's hard to put up with. If you have a lower volume of business you might be able to work around these issues.
    Incentivized
    Read full review
    Wix
    I would recommend Wix if you're more website-savvy; it is more customizable than Squarespace. However, Squarespace's modules look more polished than Wix's, which you drag and drop onto the site. With Wix, you need to do a lot more work, and it allows for more customizations, but I am a lot quicker on Squarespace.
    Incentivized
    Read full review
    Zoho
    Zoho Commerce fits well in scenarios for our nutritional businesses have a quick setup for straightforward online sales, especially those already using Zoho tools like Inventory or Books. It shines for single-channel or emerging omnichannel retailers handling catalogs more than 1,000 SKUs, leveraging its drag-and-drop builder and basic automations. Also helps us to grow 5x in the last 6 months.
    Incentivized
    Read full review
    Pros
    Volusion LLC
    • Templates are pre-built for a good end user experience. I've gone through the process of building custom sites as well as tweaking both free and paid templates that Volusion's design team provides.
    • Their support team didn't use to be as helpful, but in recent years have answered nearly all questions I've had. Their support section within the database provides detailed walkthrus as well.
    • Order processing is easy once you've been trained on the system. We got to a point where nearly the entire process was automated from initial purchase through shipping.
    Incentivized
    Read full review
    Wix
    • Easy to create and duplicate website, and web pages for similar products, services and campaigns, so you do not have to start from scratch
    • Find features such as video, image and button, and templates to customise your website's feel and look. For example, recently, I was able to add a countdown timer for the sale of tickets to our online conference.
    • Creating website Anchors - making it easy for you to take a visitor to a particular part of a page so that they do not need to scroll through the entire webpage making it more user-friendly.
    • The SEO part of Wix makes it easy for you to set up meta data, create fully functional social media shares that are on brand and looks professional in the Google search engine..
    Incentivized
    Read full review
    Zoho
    • Inventory solution
    • Financial management
    • HRMS
    • Order fulfillment
    Incentivized
    Read full review
    Cons
    Volusion LLC
    • API calls use the previous call as a reference, even if you weren't the one we made the previous call. Can lead to data gaps, so you often have to set a manual date range to look back to make sure you aren't missing any data.
    • Not as customizable as most ecommerce platforms
    • Not as many integration options as most platforms
    Incentivized
    Read full review
    Wix
    • In my opinion, with the removal of the ADI web-building tool in favor of editor, user-friendliness has suffered tremendously.
    • In my opinion, the removal of the ADI web-building tool in favor of editor makes that a big portion of a website has to be redesigned, as items are now linked to each other in a different way than before.
    • In my opinion, the removal of the ADI web-building tool in favor of editor makes Wix only usable for professional website builders and no longer for the general public.
    Read full review
    Zoho
    • Onboarding Challenges
    • Sometimes Inventory Shortcomings
    • At some platform Integration Issues but can be done via other sources
    Incentivized
    Read full review
    Likelihood to Renew
    Volusion LLC
    When you spend so much time with a product like this and not only have you witnessed its growth, but you almost feel like you are next those that make the decisions of building features a certain way, you can't help but want to stay and be a part of their continued growth. It's simply a great product. Can it improve? By all means! But it will only improve because of users and avid resellers like me.
    Read full review
    Wix
    We will definitely renew Wix. The ability to completely control our website has been invaluable to us. We will maintain this service as long as we are an incorporated organization, we've tried several other software options and this has been the best solution by far for all of our needs.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Usability
    Volusion LLC
    I know what to do to add a new product, promotion or do an analysis of sales.
    Incentivized
    Read full review
    Wix
    Great customization, but a pain to backtrack. They recently added the ability to set fonts etc as headings, title, body etc, but if you did not begin your build with these presets you are screwed if you ever try to change font/ colors/layout etc.
    Incentivized
    Read full review
    Zoho
    As I am user of Zoho Commerce and having great experiences with it, giving 8 because they need to improve lot because as in market lot of expensive software are presents like SAP and Oracles but that is cheaper than that with similar feature.
    Incentivized
    Read full review
    Reliability and Availability
    Volusion LLC
    No answers on this topic
    Wix
    I never had an outage issue per say. I would say it was very reliable of a website building platform and as a marketing source there was never any issues connecting it to the server. I don’t recall there being any editing tools or hosting issues. Nothing went down when using it.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Performance
    Volusion LLC
    No answers on this topic
    Wix
    Not complex at all. It teaches you how to use their platform in a dynamic way. Each tutorial offers an explanation that can be reviewed later on. The connection speed of a web page has been smooth so far, with no major problems regarding this subject. Overall, Wix can manage 10+ pages with great connection speed.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Support Rating
    Volusion LLC
    You have to wait on hold for at least 45 minutes every call—the tech support person never knows the answer right away so they put you on 10 minute holds only to come back and say they're still looking for answers. The chat function could take days to get a response. Our "Dedicated Account Manager" never checks in or answers, nor are they ever in the office when we call. It's like they try to be as unavailable as possible until you forget why you even called in the first place. Insane.
    Incentivized
    Read full review
    Wix
    As stated before I didn’t use the support as I did not have the feature and did not often enough need the help. I was able to figure it out mostly on my own by exploring the site. I’ve found exploring and playing on it told me how to do most things.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Implementation Rating
    Volusion LLC
    It is best to use the built-in features and recommended services for the most turn-key experience (ie. Skipjack for payment processing so that it can all be done from the Volusion backend).
    Read full review
    Wix
    Like I said I was a beginner so it was fun to navigate and teach myself how to implement the features when building and maintaining my site. It was a fairly easy place to host my domain, and creat something simple.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Alternatives Considered
    Volusion LLC
    While k-eCommerce was very glamorous to us because it integrates with our main workflow, it just didn't have some of the marketing features that are so integral to the way we do business online. The set-up costs were also way too high. Volusion is so affordable and feature heavy, it makes it very difficult for any shopping cart provider to compete. You can find others who are competitively priced and have similar features, but they simply aren't as robust (at least for the way we use it)
    Read full review
    Wix
    Wix is a great starting platform for anyone looking to create a website. It definitely holds its own against any other all in one website creation platform. The one thing I would say is if your main focus is solely on eCommerce you may be better off using something like Squarespace which is specifically designed for that market.
    Incentivized
    Read full review
    Zoho
    Zoho Commerce was chosen over Increff, Odoo & Unicommerce due to zero transaction fees saving 1-2% per sale, critical for thin-margin retail like 5x growth case. Good CS & IT services and product itself is detailed. Easy to download reports and easy to forecast. Since they are modifying yearly into their system as per customer needs.
    Incentivized
    Read full review
    Scalability
    Volusion LLC
    No answers on this topic
    Wix
    I give this rating to Wix because it's a great content creator. It has a great platform and also offers great customer service. If you encounter any technical issues, with Wix you will find a solution. For premium members or domain holders, this is the same as for Trial members or non-domain holders.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Return on Investment
    Volusion LLC
    • Honestly, when you're in the dashboard, the UX is simply horrendous. I mean, everything that should be 1-2 clicks away is 4-6 clicks away, and each pages takes at least four seconds to load. You just find yourself wasting a lot of time waiting for things to load. This should be more simple.
    Read full review
    Wix
    • Wix has helped the companies I've worked with to promote their products and events. Without Wix, it would be extremely difficult to create landing pages for email campaigns or advertisements so, Wix has enabled us to save a lot of marketing and design labor.
    • As a marketer for a non-profit (and previously for a startup), Wix has helped the companies I've served to build marketing campaigns despite having little to no marketing budget. Because many of its features are free or affordable, small businesses and non-profits receive a huge ROI since there isn't much investment required.
    Incentivized
    Read full review
    Zoho
    • After using Zoho Commerce sales growth has been improved 15 to 20 % because of clear inventory visibility
    • Consumer support has been improved which has increased retention of customer from 25% to 40 % compared when we were using different platform.
    • Subscription cost is lower than other platforms related to features
    Incentivized
    Read full review
    ScreenShots

    Volusion Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot

    Zoho Commerce Screenshots

    Product screenshot