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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Zoho Forms

    Score9.2 out of 10
    N/AZoho Forms is an online form builder that lets users create mobile-ready online forms. Forms can be shared with select users via email, or via a public link. This solution includes a drag-and-drop form builder that is responsive on all mobile devices. Zoho Forms also offers native mobile applications for iOS and Android devices. According to the vendor, key benefits include: A web and mobile form builder. Drag and drop fields to add them to…

    $0

    per month

    Zoho Survey

    Score10 out of 10
    N/AZoho Surveys is a survey and form building platform with an intuitive interface able to build branched, logic-based surveys with collaborative capabilities.

    $9

    per month

    Pricing
    Zoho FormsZoho Survey
    Editions & Modules
    Free
    $0
    per month
    Basic
    $10
    per month
    Standard
    $25
    per month
    Professional
    $50`
    per month
    Premium
    $100
    per month
    Basic
    $9
    per month
    PLUS
    $25
    per month
    Plus
    $35
    per month
    Pro
    $49
    per month
    ENTERPRISE
    $75
    per month
    ENTERPRISE
    $75
    per month
    ENTERPRISE
    $75
    per month
    Enterprise
    $109
    per month
    Offerings
    Pricing Offerings
    Zoho FormsZoho Survey
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup Fee$10 per monthNo setup fee
    Additional DetailsContact support@zohoforms.com to try out our paid plans.Up to a 30% discount available for annual pricing.
    More Pricing Information
    Community Pulse
    Zoho FormsZoho Survey
    Considered Both Products
    Zoho
    Chose Zoho Forms
    Both mentioned services work great and have their own special features but ultimately the integration with the Zoho platform makes Zoho Forms work great for us. Google Forms are similar in they integrate with GApps nicely and are simple to create. Typeform, when evaluated, …
    Incentivized
    Zoho
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    5 Answers
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    60%
    Happy with the feature set
    3 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Zoho FormsZoho Survey
    Survey Content
    Comparison of Survey Content features of Zoho Forms and Zoho Survey
    Feature
    Zoho Forms
    9.7
    11 Ratings
    13% above category average
    Zoho Survey
    10.0
    8 Ratings
    16% above category average
    Changes to live survey9.910 Ratings10.08 Ratings
    Multiple question types9.511 Ratings10.08 Ratings
    Question design help00 Ratings10.08 Ratings
    Survey Logic
    Comparison of Survey Logic features of Zoho Forms and Zoho Survey
    Feature
    Zoho Forms
    9.5
    10 Ratings
    13% above category average
    Zoho Survey
    10.0
    8 Ratings
    18% above category average
    Survey logic flexibility9.510 Ratings10.08 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of Zoho Forms and Zoho Survey
    Feature
    Zoho Forms
    9.2
    11 Ratings
    12% above category average
    Zoho Survey
    10.0
    8 Ratings
    21% above category average
    Response tracking8.911 Ratings10.08 Ratings
    Data export9.59 Ratings10.08 Ratings
    Standard reports9.411 Ratings10.08 Ratings
    Custom reports8.910 Ratings10.08 Ratings
    Analytics8.911 Ratings10.08 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of Zoho Forms and Zoho Survey
    Feature
    Zoho Forms
    9.4
    11 Ratings
    8% above category average
    Zoho Survey
    10.0
    7 Ratings
    15% above category average
    Access controls9.411 Ratings10.07 Ratings
    Compliance00 Ratings10.07 Ratings
    Survey Distribution
    Comparison of Survey Distribution features of Zoho Forms and Zoho Survey
    Feature
    Zoho Forms
    8.9
    10 Ratings
    10% above category average
    Zoho Survey
    9.9
    7 Ratings
    20% above category average
    Respondent restrictions8.910 Ratings10.07 Ratings
    Vendor-offered crowdsourcing00 Ratings9.95 Ratings
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of Zoho Forms and Zoho Survey
    Feature
    Zoho Forms
    -
    Ratings
    Zoho Survey
    8.3
    8 Ratings
    3% above category average
    Survey templates00 Ratings10.07 Ratings
    Themes00 Ratings5.08 Ratings
    Custom logo/branding00 Ratings10.08 Ratings
    Best Alternatives
    Zoho FormsZoho Survey
    Small Businesses
    Jotform
    Score8.5 out of 10
    Jotform
    Score8.5 out of 10
    Medium-sized Companies
    Qualaroo
    Score7 out of 10
    Qualaroo
    Score7 out of 10
    Enterprises
    QuestionPro
    Score9.2 out of 10
    QuestionPro
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Zoho FormsZoho Survey
    Likelihood to Recommend
    8.9
    (11 ratings)
    10.0
    (8 ratings)
    Usability
    9.5
    (3 ratings)
    10.0
    (1 ratings)
    Support Rating
    10.0
    (1 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Zoho FormsZoho Survey
    Likelihood to Recommend
    Zoho
    Zoho Forms is great for customer surveys, collection of data, onboarding clients, instances where you need a signature. Might be less appropriate for some businesses depending upon branding messages. Zoho Forms has some disclaimers that appear on forms i.e. not to enter personal information, credit cards, passwords, etc. so depends upon the intent & purposes of the form data collection, whether it would be a solution that would fit every business model.
    Incentivized
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    Zoho
    Zoho Survey is everything you need in a survey platform. If you already have the Zoho One suite, it makes a complete replacement for Survey Monkey. I don't think anyone would need this app on a standalone basis, however, mainly because Zoho has a full suite of other apps you should be using on top of Survey.
    Incentivized
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    Pros
    Zoho
    • Its feature of sending alerts in real time is my favorite feature. Whenever someone fills an inquiry form, I get alert immediately.
    • It has a mobile app also which makes this software usable at anytime and anywhere.
    • It's a cloud based application so users don't need so save anything on their system and they don't need to be dependent on their system. They can access their forms from any system.
    Incentivized
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    Zoho
    • Zoho Survey comes with a simple UI and the builder offers many different question types. Its strength may be in simpler or more basic surveys, but it is definitely intuitive enough to design a very in-depth survey. Publishing surveys is again a straightforward process and is easy to do.
    • The piping and logic features provide a better user experience for survey respondents, and are easy to configure within Zoho Survey. New features are always being added to Survey and the resources pages offer great detailed info on how to use the features of Zoho Survey.
    • The integration with other Zoho apps (Zoho CRM, Zoho Analytics, etc.) is a real strength. Zoho has ingeniously created an entire "operating system" for business that integrates all their apps so perfectly. For example, if you send a project survey to a contact you can view their response contextually within the CRM system. So basically, project managers can stay in the CRM and see all Zoho Survey responses from their customers.
    • Survey scoring is a great feature as well!
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    Cons
    Zoho
    • Zoho Forms could improve if the Super Admin had access to view all reports from org users, not just view the name
    • Audit history tracking needs to be extended, many of our older forms show no history past the creation date
    Incentivized
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    Zoho
    • I honestly can't think of anything wrong with it (on our end). It does what it needs, and I've never had any issues retrieving surveys received.
    Incentivized
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    Usability
    Zoho
    The user interface and user experience is outstanding, seems like a lot of hard work has been put into it by the design, development and product teams. The fonts used are optimal, the icons and menu bars are well placed, the colors are very friendly to the eye and the standard white background is beautifully adjusted to the user expectations. The sliders are well designed and you can easily find whatever menu/option/feature you are looking for without much hassle.
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    Zoho
    Zoho Survey is really easy to use. We've used Doodle and Survey Monkey in the past, and Zoho Social is just as easy, if not easier to use.
    Incentivized
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    Support Rating
    Zoho
    So far we have not faced any issue while using the software but our customer journey has been breathtaking so far, which obviously i am expecting, should be the case of the support of Zoho Forms as well. However we have explored their support channels; you can easily find the contact us form in the profile slider and there are other resources available with a single click like Help Menu, What's New Menu, Blogs and Forums. However i could not find any live chat or support with the Free version.
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    Zoho
    Zoho's support is always quick to respond and troubleshoot any issues
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    Alternatives Considered
    Zoho
    Zoho Forms is just as good as Google Forms. I believe that ZF is easier to use. I have not used GF as extensively as ZF. I will be evaluating GF in the very near future. I selected ZF mainly because it easily integrates with its own Zoho applications quickly and with very little difficulty.
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    Zoho
    We went with Zoho Survey largely because we use other Zoho products. I did try SurveyMonkey and actually found it a little overwhelming in terms of how much customization you could do with it. Once back with Zoho Survey, having used other Zoho products, I was more comfortable with the way it worked (although Zoho's UI does have its quirks to get used to). Recommended for Zoho Users especially.
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    Return on Investment
    Zoho
    • All positive. Zoho Forms is just another tool from the Zoho toolbox that adds value for us.
    • ROI is hard to say since we are a Zoho One user. Providing an amazing customer experience is what we strive for and this tool is part of that customer experience. It may have a small effect within our internal process but it is a customer facing and customer interaction point/application so it is crucial that it performs optimally.
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    Zoho
    • The results obtained have been great in relation to the saving of time and money that we have saved.
    • It's so simple to use, has allowed everyone in the organization to use it, which is great for the contribution that each partner offers.
    Incentivized
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    ScreenShots

    Zoho Forms Screenshots

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    Zoho Survey Screenshots

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