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800.com solves a wide range of business problems related to phone communications and call management. It allows businesses to consolidate …
Starting at $29 per month per seat
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What is 800.com?
800.com is a telephony and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and…
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Entry-level set up fee?
- $25 per seatRequired
For the latest information on pricing, visithttps://www.800.com/plans
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $29 per month per seat
Product Details
- About
- Competitors
- Tech Details
What is 800.com?
800.com is a telephony and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using an integrated caller ID feature.
Its features include analytics, sequential or simultaneous call forwarding, voicemail transcriptions, automated alerts, call screening, and data archiving. 800.com allows users to receive notifications for voice messages via email or SMS and configure settings to attach voice messages to an email. The platform also offers a call forwarding functionality, which enables employees to automatically redirect incoming calls to a designated phone number.
Administrators can use the application to reject and block incoming calls from spammers, generate custom reports, and organize voicemails on a unified platform. It also helps organizations record calls for information retrieval and training purposes and store them in a centralized repository.
800.com Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: User templates
- Supported: Call reports
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call screening
- Supported: Message alerts
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
800.com Screenshots
800.com Competitors
800.com Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | Apple iOS, Android, Windows Phone |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
800.com solves a wide range of business problems related to phone communications and call management. It allows businesses to consolidate multiple numbers into one dashboard for managing incoming calls, providing a professional phone number that looks legitimate and easy to remember. The product offers toll-free numbers and fax numbers for potential customers to connect, allowing companies to be reached on a national scale while keeping personal numbers private.
One significant use case is the ability to route incoming calls correctly for multiple companies, streamlining phone calls, and providing an easy-to-use web-based solution for faxing. Additionally, users can reroute business phone calls to any number needed, adding legitimacy to their small businesses and helping elevate their brand. Other benefits include access to virtual call centers, multiple phone lines, call forwarding management, and consistent and dependable communication with customers. With instant call routing, added lines, and new numbers in a flash, it is easy for users to manage their call program for their clients. Overall users find the software immensely useful due to its multi-functional features such as smart call forwarding, voicemail options, text/email notifications among others.
User-Friendly Design: Users have praised the intuitive and user-friendly design of 800.com, which has made it easy for them to navigate and manage their business communications effectively. Many reviewers have specifically commented on the straightforward layout of the platform, making it effortless to log in and perform tasks with ease.
Call Forwarding & Simultaneous Ringing: Several users have found the call forwarding feature and simultaneous ringing of different numbers very beneficial, especially for managing their calls and messages efficiently. A flexible call forwarding feature that allows routing calls to different devices and locations has been appreciated by many reviewers.
Customization Options: The availability of customizable options, including selecting a unique number from a wide range of options with different area codes, has been highly valued by users. This flexibility has allowed them to create a professional image for their business while operating on a budget.
Confusing User Interface: Some users have found the user interface confusing and challenging to navigate, which makes it difficult to perform tasks quickly. A few users have noted that it takes too long to set the local time for each line, having to scroll from top to bottom every day.
Customer Support: Few users have found customer support unhelpful in resolving their issues. One user noted that it takes a long time to get someone on the line who knows the entire system by heart.
Cost of Service: Some users found the cost per month high, particularly for new businesses. There have been complaints about pricing tiers, with some users wishing for more affordable options.
Users find 800.com valuable for their business and believe it is worth paying for. They recommend the platform due to their 30-day money-back guarantee and suggest purchasing the service. It is recommended for businesses seeking a toll-free number, as it gives a professional look and an easy-to-use system. Users advise trying the service to see the results firsthand and emphasize that there are no long-term contracts. Furthermore, 800.com is considered one of the best 800 services available, providing quality service, exceptional customer support, and great voicemail. Users appreciate the company's professionalism and find having an 800 number invaluable for businesses today. They suggest signing up for this service without hesitation.