Item: Ardexus CRM
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Our Scope of Usage is like any Company that needs a CRM. Sales are driven by efficient CRM management. We are a financial organization, which means we have to store essential sensitive info on customers with us. So it has to be safe and organized. This is where Ardexus CRM comes into the picture. It is cost-efficient too.

Pros and Cons

Integrates well with Lotus Notes
Integrates well with Outlook
Is IBM-based

UI is very basic
NO themes options in web mode
NO Call option online

Return on Investment

Increased per person productivity
Saves time when compared to doing it manually
It makes data easily retrievable

Alternatives Considered

Oracle CRM On Demand

Oracle CRM on-demand is better for a huge company; it doesn't offer the level of customization this CRM offers. It provides less scope for 3rd party integrations. The analytics are far better with Ardexus CRM. Oracle CRM has not changed in 10 years, whereas Ardexus CRM gets constant Updates.

Key Insights

Do you think Ardexus CRM delivers good value for the price?

Yes

Are you happy with Ardexus CRM's feature set?

Yes

Did Ardexus CRM live up to sales and marketing promises?

Yes

Did implementation of Ardexus CRM go as expected?

I wasn't involved with the implementation phase

Would you buy Ardexus CRM again?

Yes

Other Software Used

Zoom, Amplify CRM, Atollon Lagoon CRM, Aurea CRM

Usability

Firstly, it's relatively cheaper than the other products in this segment but offers more features. For mid-Sized companies, this CRM is the best choice. If the company is already using Lotus Notes, the integration becomes easier. And finally, this is IBM-based.

Support Rating

Actually, I never had to use support during all this time.

Likelihood to Recommend

It is well-suited for mid-sized companies. And the pricing is relatively better. I don't think it will work well well with companies handling bleeding-edge tech. But if u are looking for a typical CRM which does what it's supposed to do, then go for it. And it works well with your ERP software too.

Efficient CRM Integratable with Lotus Notes

Overall Satisfaction with Ardexus CRM