Aspect Workforce Management

Aspect Workforce Management

Aspect Workforce Management

Overview

Reviews

Great product and easy to use!

10
Aspect Workforce Management is used across the company by both employees and their supervisors as a way to schedule breaks and lunches …
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Pricing

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What is Aspect Workforce Management?

Aspect Software headquartered in Massachusetts offers Aspect Workforce Management, a suite of software which combines call center workforce management with advanced analytics features like call recording, speech analytics, eLearning for training, data sharing for schedule optimization across…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Details

What is Aspect Workforce Management?

Aspect Software headquartered in Massachusetts offers Aspect Workforce Management, a suite of software which combines call center workforce management with advanced analytics features like call recording, speech analytics, eLearning for training, data sharing for schedule optimization across call center or branch locations, and desktop analytics for monitoring and analyzing discrete actions like employee keystrokes and application usage.

The Basic, Advanced, and Enterprise tiers include increasingly advanced sets of analytics and workforce management capabilities.

Aspect Workforce Management Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

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Reviews

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Rachel Honeywood | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Once the initial set up of the software is complete and/or you are familiar with the software, it is easy to use and runs like a dream. However, if you are unfamiliar with the software or have used a competitor's product, some features can seem difficult to learn or get used to.