Atlassian Jira Align (formerly AgileCraft) Reviews

70 Ratings
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Score 8.2 out of 100

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Gene Baker | TrustRadius Reviewer
March 17, 2020

Atlassian Jira Align (formerly AgileCraft) keeps scrum teams and squads on track

Score 9 out of 10
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Support Rating

9
I am satisfied with the support for Atlassian JIRA Align (formerly Agile Craft). There is a broad knowledge base online provided by Atlassian for the various Jira products. There is also an online community that can help address questions and provide guidance. There is also excellent customer support. We haven't had to report any bugs or open any cases for our team.
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Ryan McGarry | TrustRadius Reviewer
May 01, 2020

Jira provides the best features for project tracking, and integrates with all other related software your organization uses

Score 8 out of 10
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Support Rating

9
While we have not had any issues with Jira since our organization adopted the software, this fact is clear evidence that they actively maintain and fix newly reported issues by their users. Thus, being on top of bug fixes is perhaps the best way of supporting users. They also have made their support easily accessible and available on their website.
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Prathamesh Muzumdar | TrustRadius Reviewer
January 27, 2020

Atlassian Jira Align, an efficient project management tool for multiple software developments

Score 10 out of 10
Vetted Review
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Support Rating

9
Overall support from Jira team is good. It comes at an additional price but it is very efficient. There are no long wait times, you get a dedicated team to look into your issues. The support is available throughout the year and they keep a record of your issues. Overall we are very satisfied with the support they have provided us over the years, it has been very effective for the price that we pay.
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Anonymous | TrustRadius Reviewer
April 09, 2020

Jira may just be the perfect tool for you...

Score 8 out of 10
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Verified User
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Support Rating

9
We had amazing support for this tool as it was one of our own associates. He dove in, learned everything he needed to and then proceeded to teach us. To be fair, we never had to reach out to Jira support specifically. Honestly, if there was more training and support, we may have found better ways to use the tool.
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Anonymous | TrustRadius Reviewer
January 13, 2020

A very strong product providing high ROI

Score 7 out of 10
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Support Rating

6
It is average. It needs to improve overall if you are paying the amount of money it costs. For now, it does the job, but with so many new features being added it would be very helpful to kick this up a notch.
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Atlassian Jira Align (formerly AgileCraft) Scorecard Summary

Feature Scorecard Summary

Task Management (11)
9.0
Resource Management (11)
8.1
Gantt Charts (7)
7.7
Scheduling (9)
8.4
Workflow Automation (8)
8.4
Team Collaboration (11)
8.5
Support for Agile Methodology (10)
9.2
Support for Waterfall Methodology (6)
8.7
Document Management (9)
7.4
Email integration (8)
7.5
Mobile Access (7)
6.5
Timesheet Tracking (8)
8.0
Change request and Case Management (9)
8.4
Budget and Expense Management (8)
8.1
Quotes/estimates (7)
8.2
Invoicing (6)
7.5
Project & financial reporting (8)
8.4
Integration with accounting software (4)
9.0

About Atlassian Jira Align (formerly AgileCraft)

Jira Align (formerly AgileCraft) is an enterprise-ready project management solution, now from Atlassian (acquired May 2019).
Categories:  Project Management

Atlassian Jira Align (formerly AgileCraft) Technical Details

Operating Systems: Unspecified
Mobile Application:No