Atlassian Jira Align (formerly AgileCraft) Reviews

I am satisfied with the support for Atlassian JIRA Align (formerly Agile Craft). There is a broad knowledge base online provided by Atlassian for the various Jira products. There is also an online community that can help address questions and provide guidance. There is also excellent customer support. We haven't had to report any bugs or open any cases for our team.

While we have not had any issues with Jira since our organization adopted the software, this fact is clear evidence that they actively maintain and fix newly reported issues by their users. Thus, being on top of bug fixes is perhaps the best way of supporting users. They also have made their support easily accessible and available on their website.

I never had to use support from Atlassian Jira Align (formerly AgileCraft). I have heard they are quite responsive.

Overall support from Jira team is good. It comes at an additional price but it is very efficient. There are no long wait times, you get a dedicated team to look into your issues. The support is available throughout the year and they keep a record of your issues. Overall we are very satisfied with the support they have provided us over the years, it has been very effective for the price that we pay.

Support is very helpful. A great support for a great product.

We had amazing support for this tool as it was one of our own associates. He dove in, learned everything he needed to and then proceeded to teach us. To be fair, we never had to reach out to Jira support specifically. Honestly, if there was more training and support, we may have found better ways to use the tool.

It is average. It needs to improve overall if you are paying the amount of money it costs. For now, it does the job, but with so many new features being added it would be very helpful to kick this up a notch.

I've never needed support from JIRA.

Great tool for issues tracking on multiple different queues for different projects.

We can easily open a ticket with Jira, use online tutorials and the availability of support is a great success behind Atlassian.