Name: Atos Unify OpenScape Business
Rating: 4.3 (3 reviews)
Author: Atos

Customer Identity and Access Management (CIAM)

Customer Training

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

Accessibility Testing

Performance Testing

Development

Classroom Management

Education

Business Intelligence (BI)

Collaboration

Data Extraction

Demand Planning

Emissions Management

Integrated Workplace Management (IWMS)

Online Notary

Statistical Analysis

Enterprise

Accounting

Travel Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Data Deduplication

Data Privacy Management

Data Science

DevSecOps

Email Verification

Embedded Database

Fraud Detection

IP Address Management (IPAM)

Integration Platform as a Service (iPaaS)

License Management

Network Performance Monitoring

Network Security

Open-Source Database

Operating Systems

Sensitive Data Discovery

Service Virtualization

Single Sign-On

Software Distribution

Web Portal

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Appointment Scheduling

Audience Intelligence

Competitive Intelligence

Content Management

Email Marketing

Marketing Automation

Product Sampling

Social Media Advertising

Social Media Management

Social Media Monitoring

Survey & Forms Building

Text to Speech

Web Analytics

Marketing

Project Management

Professional Services

Auction Software

Customer Relationship Management (CRM)

Lead Management

Lead-to-Account Matching and Routing

Sales Training

Sales

Application Security

Virtualization Security

Security

Banking

Equipment Rental

Fleet Management

Medical Office EMR & EHR

Vertical-Specific

medium

MiVoice Business is a unified communications platform from Canadian Mitel Networks Corporation, for businesses with 5 to 65,000 potential users.

MiVoice Business

VoIP

Cloud PBX

Call Management

VoIP system collaboration

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

Answering rules

Call recording

Call park

Call screening

Message alerts

Video conferencing

Audio conferencing

Video screen sharing

Mitel Networks Corporation

large

small

Cisco UC-One

Unified Communications as a Service (UCaaS)

Performance & Compatibility of Online Events Software

Screen Sharing

Online Meetings / Events

Online Events Collaboration

Online Events Security

Mobile apps

Unified Communications Platform and Collaboration

High quality audio

High quality video

Desktop sharing

Calendar integration

Meeting initiation

Record meetings / events

Live chat

User authentication

Participant roles & permissions

Mobile app for iOS

Mobile app for Android

Business SMS/External Messaging

Online Fax

Voicemail Transcription

Centralized communications management

Team messaging

Team document sharing

Call and meeting analytics

Cisco

Top Rated 2023

Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.

CX Cloud Essentials

CX Cloud Elevate

CX Cloud Elite

Industry Experience Clouds

Talkdesk

Contact Center

Contact Center Software

Workforce Optimization (WFO)

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Automatic speech recognition (ASR)

Natural language processing for IVR

Communications forecasting

Email

Voice (phone)

SMS/Text

Video channel

Live chat channel

Co-browse

Screen-share

Social media channels

Mobile applications

Intelligent call routing

Chatbots

AI assistance for live agents

The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.

Basic Plan

Meet Plan

Meet + Call Plan

Enterprise Plan

Webex App

Communication

File Sharing & Management

Task Management

Gantt Charts

Scheduling

Workflow Automation

Mobile Access

Search

Visual planning tools

Chat

Notifications

OpenScape Business is a unified communications offering from Unify (formerly Siemens Enteprise Communications), combining telephony & VOIP, web & video conferencing, and messaging in one integrated platform targeted at SMBs.