Name: Birdie
Author: Birdie

Help Desk

Web and Video Conferencing

Customer Support

Chatbot

No-Code Development

Development

Student Management

Education

Business Intelligence (BI)

Collaboration

Office Suites

Enterprise

Accounting

Anti-Money Laundering (AML)

Cryptocurrency Mining

Hedge Fund

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Delivery Controllers (ADC)

Application Virtualization

Change Management

Cloud Storage

Converged Network Adapters (CNAs)

Data Center Power

Data Pipeline

Disk Cloning

Extended Detection and Response (XDR)

Firewall

Fraud Detection

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Interoperability

M2M Application Development

Network Operating Systems

Network Performance Monitoring

Penetration Testing

Phishing Detection and Response

Product Implementation Services

Remote Desktop

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Call Tracking

Channel Management

Content Management

Customer Experience Management

Digital Experience Intelligence

Digital Experience Platforms (DXP)

Email Marketing

Marketing Automation

Product Management

Search Marketing Intelligence

Social Media Management

Survey & Forms Building

Translation

Virtual Event

Web Analytics

Marketing

Project Management

Professional Services

Construction CRM

Customer Relationship Management (CRM)

Headless eCommerce

Proposal

Sales

Data Loss Prevention

Database Security

GDPR Compliance

Security

Awards Management

Catering

Computer-Aided Manufacturing (CAM)

Construction Accounting

Fleet Maintenance

Lease Management

Restaurant POS

Vertical-Specific

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Transition Challenges: Some users have mentioned that the transition from their previous database software to Birdie could be smoother and more flowing. They feel that there is room for improvement in terms of making the transition process easier and more seamless.

Limited Feedback: A few users have expressed a desire for more feedback during their free trial period with Birdie. They would appreciate receiving more information or guidance on how to maximize the benefits of the software during this trial phase.

Lack of Specific Dislikes: In the provided context, no specific dislikes or negative aspects of Birdie were mentioned by the user. While this indicates that they are happy with the results so far, it also makes it difficult to identify any potential areas for improvement based solely on their feedback.

User-Friendly Interface: Multiple users have praised Birdie for its user-friendly interface. They mention that regardless of their technical proficiency, they find it easy to navigate and use. This ease of use not only saves time but also allows them to quickly explain their questions and issues more effectively.

Efficient Communication with Customers: Several reviewers have highlighted how Birdie has significantly improved communication with customers. Its integration with the chat system allows users to easily request screen recordings from customers, providing a better perspective on their issues. This feature has proven valuable in resolving customer confusion and explaining product features.

Helpful Support Team: Users appreciate the support team at Birdie, describing them as fantastic, comprehensive, and prompt in their responses and resolutions. Although rarely requiring assistance, they value the expertise and assistance provided by the support team when needed.

Birdie has proven to be a valuable solution for improving communication with customers and addressing various business challenges. Users have reported that Birdie effectively bridges the gap for visual learners and non-tech-savvy individuals, minimizing frustration. By easily recording their screens, users can provide detailed information about their problems, enabling support teams to offer more effective assistance. This feature has streamlined the process of sharing information between users and customer teams, facilitating seamless interaction. Additionally, Birdie's screen recording functionality has become an invaluable resource for engineers and product teams, providing them with a wealth of user experience insights, bug reports, and feedback. The ability to quickly record and send videos has greatly enhanced the efficiency of communication and problem-solving, as clients appreciate the convenience of providing their context in video format. Overall, users have found Birdie to be a great time-saving tool that improves their current workflows. As they evaluate whether to continue using Birdie or explore other options in the future, they acknowledge its effectiveness in solving various business challenges related to communication and support.

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CXone Mpower Voice Agent

CXone Mpower Omnichannel Agent

CXone Mpower Essential Suite

Cxone Mpower Core Suite

CXone Mpower Complete Suite

CXone Mpower Ultimate Suite

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Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

Birdie

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Birdie is a powerful Artificial Intelligence tool that pulls consumer feedback from multiple data points and generates real-time actionable insights highlighting trends, critical issues, and opportunities via a dynamic and intuitive dashboard. Birdie enables companies to prioritize areas that will have the most impact on the business empowering teams to drive business growth with better, faster, and smarter decisions.

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Birdie

Overview

What is Birdie?