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Top Rated
2146 Ratings
Top Rated
126 Ratings
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Score 8.8 out of 100

Skype for Business

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Top Rated
2146 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Likelihood to Recommend

Cisco Unified Communications Manager (Call Manager)

If you have a medium to large organization, the Cisco Unified Communications Manager solution is well suited for your needs. It may be a little "overkill" for an organization with just a few dozen people though. As mentioned previously, it isn't a "cheap" product, but I feel the costs are justified by the functionality, reliability, and professional support that come with Cisco products.
Anonymous | TrustRadius Reviewer

Skype for Business

For instant messaging without going into depth it's very quick and simple and the CPU footprint is quite low and therefore easily able to run on older hardware. The audio only capability has always been very good, but the video aspect where you have more than one person on video does seem to struggle. It's understandable given the codec has been in operation for a number of years but for basic collaboration it has served the purpose pretty well and until forced to migrate, most companies will happily continue to use it.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco Unified Communications Manager (Call Manager)
7.9
Skype for Business
Hosted PBX
Cisco Unified Communications Manager (Call Manager)
8.5
Skype for Business
Multi-level Interactive Voice Response (IVR)
Cisco Unified Communications Manager (Call Manager)
7.0
Skype for Business
User templates
Cisco Unified Communications Manager (Call Manager)
8.5
Skype for Business
Call reports
Cisco Unified Communications Manager (Call Manager)
6.6
Skype for Business
Directory of employee names
Cisco Unified Communications Manager (Call Manager)
8.8
Skype for Business

Call Management

Cisco Unified Communications Manager (Call Manager)
7.9
Skype for Business
Answering rules
Cisco Unified Communications Manager (Call Manager)
8.7
Skype for Business
Call recording
Cisco Unified Communications Manager (Call Manager)
7.4
Skype for Business
Call park
Cisco Unified Communications Manager (Call Manager)
9.0
Skype for Business
Call screening
Cisco Unified Communications Manager (Call Manager)
7.2
Skype for Business
Message alerts
Cisco Unified Communications Manager (Call Manager)
7.4
Skype for Business

VoIP system collaboration

Cisco Unified Communications Manager (Call Manager)
8.0
Skype for Business
Video conferencing
Cisco Unified Communications Manager (Call Manager)
7.5
Skype for Business
Audio conferencing
Cisco Unified Communications Manager (Call Manager)
8.2
Skype for Business
Video screen sharing
Cisco Unified Communications Manager (Call Manager)
8.2
Skype for Business
Instant messaging
Cisco Unified Communications Manager (Call Manager)
8.3
Skype for Business

Mobile apps

Cisco Unified Communications Manager (Call Manager)
8.7
Skype for Business
Mobile app for iOS
Cisco Unified Communications Manager (Call Manager)
8.7
Skype for Business
Mobile app for Android
Cisco Unified Communications Manager (Call Manager)
8.7
Skype for Business

Performance & Compatibility of Online Events Software

Cisco Unified Communications Manager (Call Manager)
Skype for Business
7.4
High quality audio
Cisco Unified Communications Manager (Call Manager)
Skype for Business
8.0
High quality video
Cisco Unified Communications Manager (Call Manager)
Skype for Business
7.8
Low bandwidth requirements
Cisco Unified Communications Manager (Call Manager)
Skype for Business
6.8
Mobile support
Cisco Unified Communications Manager (Call Manager)
Skype for Business
7.1

Screen Sharing

Cisco Unified Communications Manager (Call Manager)
Skype for Business
7.6
Desktop sharing
Cisco Unified Communications Manager (Call Manager)
Skype for Business
8.0
Whiteboards
Cisco Unified Communications Manager (Call Manager)
Skype for Business
7.2

Online Meetings / Events

Cisco Unified Communications Manager (Call Manager)
Skype for Business
7.7
Calendar integration
Cisco Unified Communications Manager (Call Manager)
Skype for Business
8.3
Meeting initiation
Cisco Unified Communications Manager (Call Manager)
Skype for Business
8.2
Integrates with social media
Cisco Unified Communications Manager (Call Manager)
Skype for Business
6.8
Record meetings / events
Cisco Unified Communications Manager (Call Manager)
Skype for Business
7.5
Slideshows
Cisco Unified Communications Manager (Call Manager)
Skype for Business
7.7

Online Events Collaboration

Cisco Unified Communications Manager (Call Manager)
Skype for Business
7.6
Live chat
Cisco Unified Communications Manager (Call Manager)
Skype for Business
8.4
Audience polling
Cisco Unified Communications Manager (Call Manager)
Skype for Business
7.2
Q&A
Cisco Unified Communications Manager (Call Manager)
Skype for Business
7.4

Online Events Security

Cisco Unified Communications Manager (Call Manager)
Skype for Business
7.6
User authentication
Cisco Unified Communications Manager (Call Manager)
Skype for Business
7.7
Participant roles & permissions
Cisco Unified Communications Manager (Call Manager)
Skype for Business
7.7
Confidential attendee list
Cisco Unified Communications Manager (Call Manager)
Skype for Business
7.3

Pros

Cisco Unified Communications Manager (Call Manager)

  • Device failover and fallback. Because all devices ( IP phones, gateways, trunks, etc.) are distributed across all active servers, they are able to register with other active servers in case the current becomes unavailable. In this way, you can reduce the impact of any server becoming unavailable.
  • Virtualization. Call Manager appliance can run under virtualized environments.
  • Several features such as Survivable Remote Site Telephony makes Call Manager the best IP telephony solution in the market.
  • Wide quantity and variety of end-user devices, including the most newest and modern ones in the market that can fit any budget and need.
  • Call Manager is intended to be integrated with the newest collaboration tools like Webex and Jabber for call processing purposes.
  • Great customer support services from the Vendor. The Technical Assistance Center is fantastic, experienced engineers are ready to help quickly out with any request.
Leonardo Gonzalez | TrustRadius Reviewer

Skype for Business

  • Group Chat option allows multiple people to have a conversation away from the main presentation
  • Integration with Microsoft Office allows easy usage of excel, PowerPoint and other MS programs
  • Easy calendar integration for Microsoft Outlook
  • Mobile interface is very easy and intuitive
Mark DiNallo | TrustRadius Reviewer

Cons

Cisco Unified Communications Manager (Call Manager)

  • Remote working - CUCM really struggles when it comes to remote work. In order to access the system remotely, a VPN or DirectAccess must be used.
  • Extreme complexity - While CUCM does have more settings for flexibility, this also means there's more chances to mess up a setting and render a phone or line unusable, and there's much, much more to know about the system.
  • No cloud solution - CUCM requires on site servers. Currently, Cisco does not have a cloud solution for their call manager.
Anonymous | TrustRadius Reviewer

Skype for Business

  • Reporting, especially if you are in need of knowing who logged in and participated in a session
  • The browser-based application (for those that didn't want to download the desktop app) always seemed to have issues for our clients in other locations of the country
  • Call clarity was frequently not good, and sometimes the meeting organizer/host couldn't even get audio connected.
Randy Palmer | TrustRadius Reviewer

Likelihood to Renew

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
Brian Munn | TrustRadius Reviewer

Skype for Business

Skype for Business 9.0
Based on 7 answers
The software is simple to install and configure. It is rather simple to explain for correct use. It is possible to profile users for the different functions offered. It is integrated quite completely with Outlook and with Active Directory security. It performs all communication functions well with one or more interlocutors and the possibility of granting control of your computer is convenient.
Emiliano Monterubbianesi | TrustRadius Reviewer

Usability

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 9.6
Based on 2 answers
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
Eduardo Viero | TrustRadius Reviewer

Skype for Business

Skype for Business 8.0
Based on 14 answers
Skype for Business is fairly user-friendly and has a good UI. It has strong audio and video conference call capabilities. It's easy to conduct meetings with various stakeholders across different locations and timezones. The chat and share a file or share my screen functions work seamlessly. If your company uses Office 365, then I would highly recommend it.
Anonymous | TrustRadius Reviewer

Support Rating

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 9.1
Based on 16 answers
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
Anonymous | TrustRadius Reviewer

Skype for Business

Skype for Business 8.0
Based on 78 answers
I have only had to reach out to the Support team at Skype for Business once with an issue, and I was pleasantly surprised and encouraged by the quickness and thoroughness of their response. The wait time was short and my question was dealt with politely and clearly, so I would say the support team has it together.
Sarah Bandy | TrustRadius Reviewer

Implementation Rating

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
Brian Munn | TrustRadius Reviewer

Skype for Business

Skype for Business 7.0
Based on 4 answers
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
Greg Golding | TrustRadius Reviewer

Alternatives Considered

Cisco Unified Communications Manager (Call Manager)

We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
Anonymous | TrustRadius Reviewer

Skype for Business

As Skype for Business is most widely used all over the world it gives you access to connect you with people out of your organization. It's much faster than any other messengers. You can connect with your mobile phone with low speed of internet also. Other messengers [require] more space and bandwidth than skype.
Vrushali Raskar | TrustRadius Reviewer

Return on Investment

Cisco Unified Communications Manager (Call Manager)

  • This stuff is pricey. CUCM has to be tied together with a whole other host of Cisco call servers in order for it to do everything you need it to do, so there is always some other expensive license to buy every time you want to add or change something, so it can be a serious money pit. But if your leaders want the very best, and they want to keep everything in-house, this is probably your solution.
  • Goodwill from leadership is way up, thanks to CUCM. The feature set is enormous, so we can do almost anything you can imagine with our phone system, and our leadership loves the video features and the way it integrates with WebEx and other related components.
Jane Updegraff | TrustRadius Reviewer

Skype for Business

  • With federation with external partners, it has helped us close deals in terms of sales.
  • It is a stable product that has had very few outages, which has kept end users happy with minimal service interruptions.
  • Meetings have high security compliance which meets our organization's security requirements
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Unified Communications Manager (Call Manager)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Skype for Business

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco Unified Communications Manager (Call Manager)
8.8
Skype for Business
7.7

Likelihood to Renew

Cisco Unified Communications Manager (Call Manager)
10.0
Skype for Business
9.0

Usability

Cisco Unified Communications Manager (Call Manager)
9.6
Skype for Business
8.0

Support Rating

Cisco Unified Communications Manager (Call Manager)
9.1
Skype for Business
8.0

Implementation Rating

Cisco Unified Communications Manager (Call Manager)
10.0
Skype for Business
7.0

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