Likelihood to Recommend The Cisco Unified Communications Manager platform would be most suited for the below scenarios. 1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises. 2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.
Read full review We switched from Comcast years ago and haven't looked back. Nextiva has been an excellent choice for us. There has been minimal downtime, an easy-to-configure website, and fantastic live chat customer support. This product is easy to use if you need a VOIP call center system to manage users and how calls are routed. We recommend it!
Read full review Pros This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime. The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk. The Call Manager provides us very granular settings to route our calls as we want. Read full review Make onboarding easy and back it up with support. This lead to no service downtime for our customers while we transitioned. Make their software very intuitive and user friendly while providing a good knowledgebase if you need a refresh or get stuck figuring something out on your own as I like to do. Being very friendly and attentive when questions were being asked for needs we had. Read full review Cons Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces. Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes. Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving. Read full review Only complaint is when you try to use the online assistant, it can take a while to get to you but it's not really been that bad and if I can't wait, I will just call and get them right away. Read full review Likelihood to Renew We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
Read full review The cost, call quality, and ease of use make it a very easy decision to renew with Nextiva
Read full review Usability Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
Read full review Nextiva Business Phone Service system is very usable. We have desk phones, that were included at no cost. The function just as one would expect from an office phone system. I can also answer my calls from my PC and even on my cell phone if I have to leave the office.
Read full review Reliability and Availability We have not yet experienced any issues the Nextiva Business Phone Service availability. It has always worked as needed.
Read full review Performance Nextiva Business Phone Service performance is great. The call quality is much better than our old analog land lines at a fraction of the cost.
Read full review Support Rating CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
Read full review Support is great. We usually get someone on the phone; they answer our questions and help us with our issues. They are responsive when we call, and there is also a wealth of information on their online help center, which will typically answer our question or send us in the right direction.
Read full review Online Training The training we received from Nextiva Business Phone Service was thorough, and detailed. It also did not take very long.
Read full review Implementation Rating This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
Read full review Nextiva Business Phone Service assigned an on-boarding team to help me implement the phone system. They asked me a few question about how we would be using the system and set everything to meet our implementation. They also took care of porting our phone number from our previous phone company so we could still use them with Nextiva Business Phone Service. The process was fast and painless.
Read full review Alternatives Considered We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
Read full review Nextiva blows RingCentral out of the water in three areas for us: 1) Customer service 2) Customer service 3) Customer service. This is so important. It was nearly impossible for us to get in contact with our account manager at RingCentral after the sale. I have it documented that the fastest response from him was 5 days, the longest 38 days. Our phones never worked like we liked them too and RingCentral support always had long wait times and tech support agents that couldn't really fix the issues. Actual phone call quality was the same between the two, but in our world customer service counts!
Read full review Scalability We have not yet needed top scale up our phone system yet, but I can tell that it will be very quick and effortless to do so when the need arises.
Read full review Return on Investment Communication and collaboration - Our offices are able to communicate both internally and externally due to this system. Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system. High Costs - the cost of both the license and the maintenance was much higher than other systems. Read full review ROI - we are saving money, a lot of money, and we have a MUCH better phone system Consolidation - we migrated 6 different phone systems in 6 different counties into one, and it's been wonderful! Management - managing this system is so much better than Mitel, Panasonic, and any other system I have used. We are able to assign rights to certain staff to also make changes, and it's user friendly and almost fool proof. Read full review ScreenShots