145 Ratings
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Score 9 out of 100
26 Ratings
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Score 8 out of 100

Feature Set Ratings

  • Cisco Unified Communications Manager (Call Manager) ranks higher in 2 feature sets: VoIP system collaboration, Mobile apps
  • Nextiva Business Phone Service ranks higher in 2 feature sets: Cloud PBX, Call Management

Cloud PBX

7.6

Cisco Unified Communications Manager (Call Manager)

76%
8.7

Nextiva Business Phone Service

87%
Nextiva Business Phone Service ranks higher in 4/5 features

Hosted PBX

7.9
79%
18 Ratings
8.8
88%
5 Ratings

Multi-level Interactive Voice Response (IVR)

6.8
68%
27 Ratings
9.0
90%
5 Ratings

User templates

8.5
85%
36 Ratings
8.1
81%
5 Ratings

Call reports

6.4
64%
35 Ratings
8.6
86%
5 Ratings

Directory of employee names

8.7
87%
36 Ratings
9.0
90%
6 Ratings

Call Management

7.6

Cisco Unified Communications Manager (Call Manager)

76%
8.9

Nextiva Business Phone Service

89%
Nextiva Business Phone Service ranks higher in 5/5 features

Answering rules

8.8
88%
39 Ratings
9.0
90%
7 Ratings

Call recording

6.8
68%
26 Ratings
9.5
95%
6 Ratings

Call park

8.6
86%
35 Ratings
9.0
90%
5 Ratings

Call screening

6.4
64%
32 Ratings
9.0
90%
6 Ratings

Message alerts

7.5
75%
36 Ratings
8.1
81%
7 Ratings

VoIP system collaboration

8.1

Cisco Unified Communications Manager (Call Manager)

81%
7.7

Nextiva Business Phone Service

77%
Cisco Unified Communications Manager (Call Manager) ranks higher in 3/4 features

Video conferencing

8.3
83%
27 Ratings
7.0
70%
3 Ratings

Audio conferencing

8.0
80%
37 Ratings
8.0
80%
6 Ratings

Video screen sharing

8.2
82%
14 Ratings
7.1
71%
3 Ratings

Instant messaging

8.0
80%
17 Ratings
8.8
88%
3 Ratings

Mobile apps

7.9

Cisco Unified Communications Manager (Call Manager)

79%
5.5

Nextiva Business Phone Service

55%
Cisco Unified Communications Manager (Call Manager) ranks higher in 2/2 features

Mobile app for iOS

7.9
79%
23 Ratings
6.9
69%
6 Ratings

Mobile app for Android

7.8
78%
21 Ratings
4.0
40%
4 Ratings

Attribute Ratings

  • Cisco Unified Communications Manager (Call Manager) is rated higher in 1 area: Likelihood to Renew
  • Nextiva Business Phone Service is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

8.9

Cisco Unified Communications Manager (Call Manager)

89%
42 Ratings
9.0

Nextiva Business Phone Service

90%
8 Ratings

Likelihood to Renew

10.0

Cisco Unified Communications Manager (Call Manager)

100%
1 Rating
6.0

Nextiva Business Phone Service

60%
1 Rating

Usability

7.1

Cisco Unified Communications Manager (Call Manager)

71%
4 Ratings
8.0

Nextiva Business Phone Service

80%
1 Rating

Support Rating

8.3

Cisco Unified Communications Manager (Call Manager)

83%
27 Ratings
8.7

Nextiva Business Phone Service

87%
6 Ratings

Implementation Rating

10.0

Cisco Unified Communications Manager (Call Manager)

100%
2 Ratings

Nextiva Business Phone Service

N/A
0 Ratings

Likelihood to Recommend

Cisco Unified Communications Manager (Call Manager)

The Cisco Unified Communications Manager platform would be most suited for the below scenarios.1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises.2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.
RAJESH VENGILOT | TrustRadius Reviewer

Nextiva Business Phone Service

It is well suited for anyone who wants an easy to use very reliable VOIP service. If you have call center agents, it works very well for that situation as well. If you have people in multiple offices or work from home/remote it is a great solution. If you want everyone to be able to receive and make business calls from business numbers anywhere, this is your solution.If you are looking for a service that will integrate with many other third-party products you may use already, you may want to look at another VOIP vendor that has deeper integrations with third-party applications. If you are looking for the lowest price VOIP system, although Nextiva is not the most expensive, it is still in the middle of the pack when it comes to pricing. If you are looking for just cheap simple VOIP you may be able to find some vendors that are a little bit more affordable.
Scott Scanlon | TrustRadius Reviewer

Pros

Cisco Unified Communications Manager (Call Manager)

  • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
  • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
  • The Call Manager provides us very granular settings to route our calls as we want.
Anonymous | TrustRadius Reviewer

Nextiva Business Phone Service

  • Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
  • Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
  • User-friendly application with availability indicator, call settings, and personal preferences.
Jose Luis Reyes Graterol | TrustRadius Reviewer

Cons

Cisco Unified Communications Manager (Call Manager)

  • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
  • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
  • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
Leonardo Gonzalez | TrustRadius Reviewer

Nextiva Business Phone Service

  • While phones are feature rich, they can still be confusing for some of our users.
  • Mobile app can be glitchy at times.
  • Would love to see more touch screen options.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Unified Communications Manager (Call Manager)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Cisco Unified Communications Manager (Call Manager) Editions & Modules

Additional Pricing Details
Must contact sales team for pricing

Nextiva Business Phone Service

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$18.95 per month

Nextiva Business Phone Service Editions & Modules

Edition
Essential$23.951
Professional$27.951
Enterprise$37.951
Ultimate$67.951
  1. Per User Per Month
Additional Pricing Details

Likelihood to Renew

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
Brian Munn | TrustRadius Reviewer

Nextiva Business Phone Service

Nextiva Business Phone Service 6.0
Based on 1 answer
I no longer make this decision
Anonymous | TrustRadius Reviewer

Usability

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 7.1
Based on 4 answers
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
Eduardo Viero | TrustRadius Reviewer

Nextiva Business Phone Service

Nextiva Business Phone Service 8.0
Based on 1 answer
It is good for phone calls but it needs to include Bluetooth headsets.
Hunter Clayton | TrustRadius Reviewer

Support Rating

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 8.3
Based on 27 answers
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
Anonymous | TrustRadius Reviewer

Nextiva Business Phone Service

Nextiva Business Phone Service 8.7
Based on 6 answers
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.
Josh Musson | TrustRadius Reviewer

Implementation Rating

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 2 answers
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
Brian Munn | TrustRadius Reviewer

Nextiva Business Phone Service

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Unified Communications Manager (Call Manager)

We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
Anonymous | TrustRadius Reviewer

Nextiva Business Phone Service

The features that Nextiva has managed to pack into their very competitive pricing is outstanding. The call flow visualization is spot on and very easy to use. The call recording is simple to set up and even easier to use. My only complaint is the Android app that seems to be hit or miss with certain users
JAMIE RISSKY | TrustRadius Reviewer

Return on Investment

Cisco Unified Communications Manager (Call Manager)

  • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
  • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
  • High Costs - the cost of both the license and the maintenance was much higher than other systems.
Anonymous | TrustRadius Reviewer

Nextiva Business Phone Service

  • We like that we have one general call-in number that we can post on the website and marketing material where you can reach anyone in the business.
  • We like that the fax number alerts us via email if we have a message.
Heather Neisen | TrustRadius Reviewer

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