145 Ratings
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Score 9 out of 100
57 Ratings
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Score 8.6 out of 100

Feature Set Ratings

  • Zoom Phone ranks higher in 4 feature sets: Cloud PBX, Call Management, VoIP system collaboration, Mobile apps

Cloud PBX

7.6

Cisco Unified Communications Manager (Call Manager)

76%
8.8

Zoom Phone

88%
Zoom Phone ranks higher in 4/5 features

Hosted PBX

7.9
79%
18 Ratings
9.0
90%
6 Ratings

Multi-level Interactive Voice Response (IVR)

6.8
68%
27 Ratings
9.5
95%
6 Ratings

User templates

8.5
85%
36 Ratings
8.0
80%
7 Ratings

Call reports

6.4
64%
35 Ratings
8.3
83%
10 Ratings

Directory of employee names

8.7
87%
36 Ratings
9.0
90%
9 Ratings

Call Management

7.6

Cisco Unified Communications Manager (Call Manager)

76%
8.9

Zoom Phone

89%
Zoom Phone ranks higher in 5/5 features

Answering rules

8.8
88%
39 Ratings
8.8
88%
9 Ratings

Call recording

6.8
68%
26 Ratings
9.6
96%
10 Ratings

Call park

8.7
87%
35 Ratings
8.7
87%
7 Ratings

Call screening

6.4
64%
32 Ratings
8.9
89%
8 Ratings

Message alerts

7.5
75%
36 Ratings
8.6
86%
9 Ratings

VoIP system collaboration

8.1

Cisco Unified Communications Manager (Call Manager)

81%
9.2

Zoom Phone

92%
Zoom Phone ranks higher in 3/4 features

Video conferencing

8.3
83%
27 Ratings
9.6
96%
11 Ratings

Audio conferencing

8.0
80%
37 Ratings
9.8
98%
11 Ratings

Video screen sharing

8.2
82%
14 Ratings
9.5
95%
11 Ratings

Instant messaging

8.0
80%
17 Ratings
7.7
77%
8 Ratings

Mobile apps

7.9

Cisco Unified Communications Manager (Call Manager)

79%
9.2

Zoom Phone

92%
Zoom Phone ranks higher in 2/2 features

Mobile app for iOS

7.9
79%
23 Ratings
9.3
93%
10 Ratings

Mobile app for Android

7.8
78%
21 Ratings
9.1
91%
7 Ratings

Attribute Ratings

  • Cisco Unified Communications Manager (Call Manager) is rated higher in 1 area: Support Rating
  • Zoom Phone is rated higher in 2 areas: Likelihood to Recommend, Usability

Likelihood to Recommend

8.9

Cisco Unified Communications Manager (Call Manager)

89%
42 Ratings
9.2

Zoom Phone

92%
12 Ratings

Likelihood to Renew

10.0

Cisco Unified Communications Manager (Call Manager)

100%
1 Rating

Zoom Phone

N/A
0 Ratings

Usability

7.1

Cisco Unified Communications Manager (Call Manager)

71%
4 Ratings
8.0

Zoom Phone

80%
1 Rating

Support Rating

8.4

Cisco Unified Communications Manager (Call Manager)

84%
27 Ratings
6.9

Zoom Phone

69%
4 Ratings

Implementation Rating

10.0

Cisco Unified Communications Manager (Call Manager)

100%
2 Ratings

Zoom Phone

N/A
0 Ratings

Likelihood to Recommend

Cisco Unified Communications Manager (Call Manager)

The Cisco Unified Communications Manager platform would be most suited for the below scenarios.1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises.2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.
RAJESH VENGILOT | TrustRadius Reviewer

Zoom Phone

Zoom Phone is great for remote work. It's pretty user friendly. You can easily transfer calls to those who have Zoom extensions programmed into the address book.Obviously, this would apply to most tech nowadays, but call quality can suffer during bad weather.
Anonymous | TrustRadius Reviewer

Pros

Cisco Unified Communications Manager (Call Manager)

  • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
  • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
  • The Call Manager provides us very granular settings to route our calls as we want.
Anonymous | TrustRadius Reviewer

Zoom Phone

  • It is a cloud-based service, and The user interface is simple and straightforward
  • It is an application that is unified to make calls and video calls and allows you to make changes from one to the other without having to redial or hang up.
  • It has great international coverage, that is, it allows optimizing global and international contact.
Adel Abdellatif | TrustRadius Reviewer

Cons

Cisco Unified Communications Manager (Call Manager)

  • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
  • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
  • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
Leonardo Gonzalez | TrustRadius Reviewer

Zoom Phone

  • Voicemail handling for queues and groups can't have their own shared voicemail box.
  • They recently starting limiting how many greetings you can have per user, so you have to do some annoying workarounds by setting up additional users to accomplish it when you have a number of ACD.
  • Does not yet support texting.
  • I wish they had built in text to speech to quickly build new greetings or phone tree options when needed.
  • You can't just assign a phone number to a call queue or group. You have to use a specific user. Fortunately, the cost is reasonable per user so its not a big problem, but annoying none-the-less.
  • The Salesforce integration could be better, I hope they improve it. For example, voicemails and call logs don't show up in the native lightning case feed, but as tasks.
  • When callers call, I wish it would pop up how they called and what tree they went through. So we could see what number they called into and perhaps what menu options they used.
  • I'd love to be able to ask them questions to gather info for reps answering phones when appropriate.
Jonathan Tanis | TrustRadius Reviewer

Pricing Details

Cisco Unified Communications Manager (Call Manager)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Zoom Phone

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
Brian Munn | TrustRadius Reviewer

Zoom Phone

No score
No answers yet
No answers on this topic

Usability

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 7.1
Based on 4 answers
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
Eduardo Viero | TrustRadius Reviewer

Zoom Phone

Zoom Phone 8.0
Based on 1 answer
Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
Anonymous | TrustRadius Reviewer

Support Rating

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 8.4
Based on 27 answers
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
Anonymous | TrustRadius Reviewer

Zoom Phone

Zoom Phone 6.9
Based on 4 answers
I haven't had any sort of issues with Zoom as of yet to have to call Support. That right there makes me think it's a good product. Simple and easy to use. Nothing confusing or glitchy that would make me have to get in touch with them. Straightforward so I'm not trying to figure out a specific workflow.
Anonymous | TrustRadius Reviewer

Implementation Rating

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 2 answers
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
Brian Munn | TrustRadius Reviewer

Zoom Phone

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Unified Communications Manager (Call Manager)

We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
Anonymous | TrustRadius Reviewer

Zoom Phone

The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Unified Communications Manager (Call Manager)

  • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
  • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
  • High Costs - the cost of both the license and the maintenance was much higher than other systems.
Anonymous | TrustRadius Reviewer

Zoom Phone

  • We're better able to work together as a team answering phones multiple people can be logged in to answer at the same time.
  • The voicemail transcription feature helps with sharing messages to different departments.
  • Overall, we're able to answer more calls and have fewer callers being sent to voicemail.
Anonymous | TrustRadius Reviewer

Screenshots

Cisco Unified Communications Manager (Call Manager)

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