What users are saying about
145 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 145 reviews and ratings
57 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 57 reviews and ratings
Feature Set Ratings
- Zoom Phone ranks higher in 4 feature sets: Cloud PBX, Call Management, VoIP system collaboration, Mobile apps
Cloud PBX
7.6
Cisco Unified Communications Manager (Call Manager)
76%
8.8
Zoom Phone
88%
Zoom Phone ranks higher in 4/5 features
Zoom Phone ranks higher in 4/5 features
Hosted PBX
7.9
79%
18 Ratings
9.0
90%
6 Ratings
Multi-level Interactive Voice Response (IVR)
6.8
68%
27 Ratings
9.5
95%
6 Ratings
User templates
8.5
85%
36 Ratings
8.0
80%
7 Ratings
Call reports
6.4
64%
35 Ratings
8.3
83%
10 Ratings
Directory of employee names
8.7
87%
36 Ratings
9.0
90%
9 Ratings
Call Management
7.6
Cisco Unified Communications Manager (Call Manager)
76%
8.9
Zoom Phone
89%
Zoom Phone ranks higher in 5/5 features
Zoom Phone ranks higher in 5/5 features
Answering rules
8.8
88%
39 Ratings
8.8
88%
9 Ratings
Call recording
6.8
68%
26 Ratings
9.6
96%
10 Ratings
Call park
8.7
87%
35 Ratings
8.7
87%
7 Ratings
Call screening
6.4
64%
32 Ratings
8.9
89%
8 Ratings
Message alerts
7.5
75%
36 Ratings
8.6
86%
9 Ratings
VoIP system collaboration
8.1
Cisco Unified Communications Manager (Call Manager)
81%
9.2
Zoom Phone
92%
Zoom Phone ranks higher in 3/4 features
Zoom Phone ranks higher in 3/4 features
Video conferencing
8.3
83%
27 Ratings
9.6
96%
11 Ratings
Audio conferencing
8.0
80%
37 Ratings
9.8
98%
11 Ratings
Video screen sharing
8.2
82%
14 Ratings
9.5
95%
11 Ratings
Instant messaging
8.0
80%
17 Ratings
7.7
77%
8 Ratings
Mobile apps
7.9
Cisco Unified Communications Manager (Call Manager)
79%
9.2
Zoom Phone
92%
Zoom Phone ranks higher in 2/2 features
Zoom Phone ranks higher in 2/2 features
Mobile app for iOS
7.9
79%
23 Ratings
9.3
93%
10 Ratings
Mobile app for Android
7.8
78%
21 Ratings
9.1
91%
7 Ratings
Attribute Ratings
- Cisco Unified Communications Manager (Call Manager) is rated higher in 1 area: Support Rating
- Zoom Phone is rated higher in 2 areas: Likelihood to Recommend, Usability
Likelihood to Recommend
8.9
Cisco Unified Communications Manager (Call Manager)
89%
42 Ratings
9.2
Zoom Phone
92%
12 Ratings
Likelihood to Renew
10.0
Cisco Unified Communications Manager (Call Manager)
100%
1 Rating
Zoom Phone
N/A
0 Ratings
Usability
7.1
Cisco Unified Communications Manager (Call Manager)
71%
4 Ratings
8.0
Zoom Phone
80%
1 Rating
Support Rating
8.4
Cisco Unified Communications Manager (Call Manager)
84%
27 Ratings
6.9
Zoom Phone
69%
4 Ratings
Implementation Rating
10.0
Cisco Unified Communications Manager (Call Manager)
100%
2 Ratings
Zoom Phone
N/A
0 Ratings
Likelihood to Recommend
Cisco Unified Communications Manager (Call Manager)
The Cisco Unified Communications Manager platform would be most suited for the below scenarios.1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises.2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.
Lead (Unified Communications)
Tata Communications LTDInformation Technology & Services, 10,001+ employees
Zoom Phone
Zoom Phone is great for remote work. It's pretty user friendly. You can easily transfer calls to those who have Zoom extensions programmed into the address book.Obviously, this would apply to most tech nowadays, but call quality can suffer during bad weather.

Verified User
Employee in Customer Service
Education Management Company, 501-1000 employeesPros
Cisco Unified Communications Manager (Call Manager)
- This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
- The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
- The Call Manager provides us very granular settings to route our calls as we want.

Verified User
Analyst in Information Technology
Information Technology and Services Company, 1001-5000 employeesZoom Phone
- It is a cloud-based service, and The user interface is simple and straightforward
- It is an application that is unified to make calls and video calls and allows you to make changes from one to the other without having to redial or hang up.
- It has great international coverage, that is, it allows optimizing global and international contact.
Implementation Manager for ERPNEXT
DirectionInformation Technology & Services, 1-10 employees
Cons
Cisco Unified Communications Manager (Call Manager)
- Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
- Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
- Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
Arquitecto en Soluciones de Colaboracion Cisco
DIRECTV Latin AmericaEntertainment, 1001-5000 employees
Zoom Phone
- Voicemail handling for queues and groups can't have their own shared voicemail box.
- They recently starting limiting how many greetings you can have per user, so you have to do some annoying workarounds by setting up additional users to accomplish it when you have a number of ACD.
- Does not yet support texting.
- I wish they had built in text to speech to quickly build new greetings or phone tree options when needed.
- You can't just assign a phone number to a call queue or group. You have to use a specific user. Fortunately, the cost is reasonable per user so its not a big problem, but annoying none-the-less.
- The Salesforce integration could be better, I hope they improve it. For example, voicemails and call logs don't show up in the native lightning case feed, but as tasks.
- When callers call, I wish it would pop up how they called and what tree they went through. So we could see what number they called into and perhaps what menu options they used.
- I'd love to be able to ask them questions to gather info for reps answering phones when appropriate.
Director of Product Development
BeyondPay, Inc.Computer Software, 11-50 employees
Pricing Details
Cisco Unified Communications Manager (Call Manager)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Zoom Phone
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
Network Services Manager
M. J. Electric, LLCConstruction, 1001-5000 employees
Zoom Phone
No score
No answers yet
No answers on this topic
Usability
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager) 7.1
Based on 4 answers
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
IT Infrastructure Specialist
RANDON S.AAutomotive, 5001-10,000 employees
Zoom Phone
Zoom Phone 8.0
Based on 1 answer
Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.

Verified User
Employee in Marketing
Fine Art Company, 11-50 employeesSupport Rating
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager) 8.4
Based on 27 answers
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.

Verified User
Engineer in Information Technology
Government Administration Company, 1001-5000 employeesZoom Phone
Zoom Phone 6.9
Based on 4 answers
I haven't had any sort of issues with Zoom as of yet to have to call Support. That right there makes me think it's a good product. Simple and easy to use. Nothing confusing or glitchy that would make me have to get in touch with them. Straightforward so I'm not trying to figure out a specific workflow.

Verified User
Employee in Sales
Legal Services Company, 201-500 employeesImplementation Rating
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager) 10.0
Based on 2 answers
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
Network Services Manager
M. J. Electric, LLCConstruction, 1001-5000 employees
Zoom Phone
No score
No answers yet
No answers on this topic
Alternatives Considered
Cisco Unified Communications Manager (Call Manager)
We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.

Verified User
Supervisor in Information Technology
Financial Services Company, 1001-5000 employeesZoom Phone
The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments

Verified User
Manager in Information Technology
Higher Education Company, 51-200 employeesReturn on Investment
Cisco Unified Communications Manager (Call Manager)
- Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
- Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
- High Costs - the cost of both the license and the maintenance was much higher than other systems.

Verified User
Administrator in Information Technology
Mental Health Care Company, 501-1000 employeesZoom Phone
- We're better able to work together as a team answering phones multiple people can be logged in to answer at the same time.
- The voicemail transcription feature helps with sharing messages to different departments.
- Overall, we're able to answer more calls and have fewer callers being sent to voicemail.

Verified User
Employee in Customer Service
Education Management Company, 501-1000 employees