Cisco Unified Communications Manager (Call Manager) vs. Webex Calling

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Unified Communications Manager (Call Manager)
Score 8.8 out of 10
N/A
Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.N/A
Webex Calling
Score 8.5 out of 10
N/A
Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices.
$11.95
per month per user
Pricing
Cisco Unified Communications Manager (Call Manager)Webex Calling
Editions & Modules
No answers on this topic
Basic Plan
$0.00
user/month
Cisco Unified Communications Manager
$0
Call Plan
$17.00
user/month
Call + Meet Plan
$25.00
user/month
Enterprise Plan
Contact Sales
Offerings
Pricing Offerings
Cisco Unified Communications Manager (Call Manager)Webex Calling
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsMust contact sales team for pricing
More Pricing Information
Community Pulse
Cisco Unified Communications Manager (Call Manager)Webex Calling
Considered Both Products
Cisco Unified Communications Manager (Call Manager)

No answer on this topic

Webex Calling
Chose Webex Calling
Webex Calling does very well against all their competitors. Its strength is integration with Call manager, enterprise feature set, End to End Encryption, their own phones. Most vendors use third party phones and gateways which creates extra overhead in management. Having a …
Chose Webex Calling
Webex Calling provides the majority of the features of Cisco Call Manager with the flexibility of a cloud-based platform. This offers ease of management, zero-touch deployment of users' phones and devices, and the ability for a limited IT department to handle a complex …
Chose Webex Calling
Complete above services and brings all to the cloud , with all advantages on anywhere services
Chose Webex Calling
For being cloud-based and decreasing the cost for hardware
Chose Webex Calling
Cisco Unified Communications Manager (CUCM) does provide more flexibility in design, but is also more difficult than Webex Calling to configure to meet the requirements of the Ray Baum Act where there are multiple locations. CUCM also requires periodic updates, including …
Chose Webex Calling
Webex Calling works better with existing customers on CISCO UC/Communications Manager, and using the existing Cisco phone.
Chose Webex Calling
Previously we used Cisco UCM as our phone system, which is still Cisco's current on-premise offering. The main advantage of Webex Calling is the ability to easily connect phones and devices from outside the corporate network without having to create the Expressway setup first. …
Chose Webex Calling
The big advantage of Webex Calling is that the deployment could be fully in the cloud, you dont need to purchase hardware like SBC and you can add Cisco Webex Meeting and Teams to your user for more collaboration. It's the last piece of the puzzle if you already use theses …
Chose Webex Calling
From the experience we already have with working with Cisco technology and with everything new that is being brought to the cloud, we knew it was an excellent option.
Top Pros
Top Cons
Features
Cisco Unified Communications Manager (Call Manager)Webex Calling
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
7.3
40 Ratings
8% below category average
Webex Calling
8.1
145 Ratings
0% below category average
Hosted PBX10.019 Ratings8.1108 Ratings
Multi-level Interactive Voice Response (IVR)5.829 Ratings7.9105 Ratings
User templates8.138 Ratings00 Ratings
Call reports4.537 Ratings00 Ratings
Directory of employee names8.038 Ratings8.4137 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
7.3
43 Ratings
12% below category average
Webex Calling
7.6
149 Ratings
7% below category average
Answering rules7.841 Ratings8.2133 Ratings
Call recording5.326 Ratings8.6127 Ratings
Call park8.037 Ratings8.5121 Ratings
Call screening7.634 Ratings8.3115 Ratings
Message alerts7.838 Ratings8.3126 Ratings
Business SMS/External Messaging00 Ratings6.12 Ratings
Online Fax00 Ratings6.52 Ratings
Voicemail Transcription00 Ratings6.65 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
7.6
39 Ratings
5% below category average
Webex Calling
-
Ratings
Video conferencing9.329 Ratings00 Ratings
Audio conferencing8.939 Ratings00 Ratings
Video screen sharing5.815 Ratings00 Ratings
Instant messaging6.218 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
8.7
23 Ratings
8% above category average
Webex Calling
8.5
143 Ratings
2% above category average
Mobile app for iOS8.323 Ratings8.2128 Ratings
Mobile app for Android9.121 Ratings8.7115 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
-
Ratings
Webex Calling
7.9
6 Ratings
1% below category average
High quality audio00 Ratings8.06 Ratings
High quality video00 Ratings7.76 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
-
Ratings
Webex Calling
8.1
6 Ratings
4% above category average
Desktop sharing00 Ratings8.16 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
-
Ratings
Webex Calling
7.5
6 Ratings
5% below category average
Calendar integration00 Ratings7.96 Ratings
Meeting initiation00 Ratings7.06 Ratings
Record meetings / events00 Ratings7.46 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
-
Ratings
Webex Calling
8.5
3 Ratings
10% above category average
Live chat00 Ratings8.53 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
-
Ratings
Webex Calling
8.2
5 Ratings
8% above category average
User authentication00 Ratings8.25 Ratings
Participant roles & permissions00 Ratings8.25 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
-
Ratings
Webex Calling
7.4
6 Ratings
3% below category average
Centralized communications management00 Ratings8.05 Ratings
Team messaging00 Ratings7.26 Ratings
Team document sharing00 Ratings6.96 Ratings
Call and meeting analytics00 Ratings7.56 Ratings
Best Alternatives
Cisco Unified Communications Manager (Call Manager)Webex Calling
Small Businesses
CloudTalk
CloudTalk
Score 9.3 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.3 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco Unified Communications Manager (Call Manager)Webex Calling
Likelihood to Recommend
9.3
(44 ratings)
7.8
(164 ratings)
Likelihood to Renew
10.0
(1 ratings)
9.8
(2 ratings)
Usability
8.7
(4 ratings)
9.1
(4 ratings)
Support Rating
8.0
(14 ratings)
8.5
(3 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
Cisco Unified Communications Manager (Call Manager)Webex Calling
Likelihood to Recommend
Cisco
The Cisco Unified Communications Manager platform would be most suited for the below scenarios. 1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises. 2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.
Read full review
Cisco
It's well suited for the hybrid work environment where we have people in the office, and people at home where, like I said, you don't have to provide a remote access point for the phone to be able to connect back or have to register through other means like expressways.
Read full review
Pros
Cisco
  • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
  • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
  • The Call Manager provides us very granular settings to route our calls as we want.
Read full review
Cisco
  • For example, with WebEx calling, it's an offer which include many features of each on-prem server and every features are included in WebEx calling. So that's something which is very appreciated by customer because they don't have to buy each server like it was the case. They just buy WebEx calling and they have many features. Even if they don't need it, they have it and we can give them the notice to use them and they can use it and they are very happy with this software.
Read full review
Cons
Cisco
  • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
  • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
  • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
Read full review
Cisco
  • I think that there are less emojis, there could be more since other free providers also provide the same
  • International calling is a bit more expensive, could be taken down a bit
  • Virtual backgrounds aren't that much appealing as well, there is room for improvement there
Read full review
Likelihood to Renew
Cisco
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
Read full review
Cisco
because have been using it and its easy to configure and manage
Read full review
Usability
Cisco
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
Read full review
Cisco
It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
Read full review
Support Rating
Cisco
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
Read full review
Cisco
I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers. The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
Read full review
Implementation Rating
Cisco
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
Read full review
Cisco
No answers on this topic
Alternatives Considered
Cisco
We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
Read full review
Cisco
The differences between both software can be marginal in some aspects,
but for the campaign in a proffessional level it was a clear win to
Webex due the quality and security of the platform, being a Cisco
product has more impact on the final decision, and in the end the
overall experience has been great, having used Twilio in the past, that
last part is my personal opinion.
Read full review
Return on Investment
Cisco
  • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
  • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
  • High Costs - the cost of both the license and the maintenance was much higher than other systems.
Read full review
Cisco
  • Webex Calling allowed us to continue working in a remote world
  • While workshops are best in person, Webex Calling allowed us to continue offering that critical service and also included break out room functionality for small group activities, when needed.
  • The recording feature allows everyone to hyper focus on the discussion - if anything was missed in notes, it was always saved in the recording when we had one. Perfect for interviews and workshops.
Read full review
ScreenShots

Webex Calling Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of