Cisco Unified Communications Manager (Call Manager) vs. Webex Calling

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Unified Communications Manager (Call Manager)
Score 9.1 out of 10
N/A
Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.N/A
Webex Calling
Score 8.6 out of 10
N/A
Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices.
$17
per month per user
Pricing
Cisco Unified Communications Manager (Call Manager)Webex Calling
Editions & Modules
No answers on this topic
Webex Call
$17
per month per user
Webex Suite: Meet + Call
$25
per month per user
Webex Enterprise
Contact Sales
Cisco Unified Communications Manager
Contact Sales
Offerings
Pricing Offerings
Cisco Unified Communications Manager (Call Manager)Webex Calling
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsMust contact sales team for pricingDiscount available for annual pricing.
More Pricing Information
Community Pulse
Cisco Unified Communications Manager (Call Manager)Webex Calling
Considered Both Products
Cisco Unified Communications Manager (Call Manager)
Chose Cisco Unified Communications Manager (Call Manager)
Cube is a robust gateway works in conjunction with Cisco Unified Communications Manager for providing PSTN calling facility. Cube is easy to set up and manage and it has lots of security features. SRST is one of the best feature where in case of a network issue with the Cisco Un…
Webex Calling
Chose Webex Calling
They can both be complementary to each other.
Chose Webex Calling
Webex Calling does very well against all their competitors. Its strength is integration with Call manager, enterprise feature set, End to End Encryption, their own phones. Most vendors use third party phones and gateways which creates extra overhead in management. Having a …
Chose Webex Calling
Webex Calling provides the majority of the features of Cisco Call Manager with the flexibility of a cloud-based platform. This offers ease of management, zero-touch deployment of users' phones and devices, and the ability for a limited IT department to handle a complex …
Chose Webex Calling
Complete above services and brings all to the cloud , with all advantages on anywhere services
Chose Webex Calling
For being cloud-based and decreasing the cost for hardware
Chose Webex Calling
Cisco Unified Communications Manager (CUCM) does provide more flexibility in design, but is also more difficult than Webex Calling to configure to meet the requirements of the Ray Baum Act where there are multiple locations. CUCM also requires periodic updates, including …
Chose Webex Calling
Webex Calling works better with existing customers on CISCO UC/Communications Manager, and using the existing Cisco phone.
Chose Webex Calling
Previously we used Cisco UCM as our phone system, which is still Cisco's current on-premise offering. The main advantage of Webex Calling is the ability to easily connect phones and devices from outside the corporate network without having to create the Expressway setup first. …
Chose Webex Calling
The big advantage of Webex Calling is that the deployment could be fully in the cloud, you dont need to purchase hardware like SBC and you can add Cisco Webex Meeting and Teams to your user for more collaboration. It's the last piece of the puzzle if you already use theses …
Chose Webex Calling
From the experience we already have with working with Cisco technology and with everything new that is being brought to the cloud, we knew it was an excellent option.
Features
Cisco Unified Communications Manager (Call Manager)Webex Calling
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
7.6
43 Ratings
6% below category average
Webex Calling
7.5
172 Ratings
10% below category average
Hosted PBX9.522 Ratings7.5130 Ratings
Multi-level Interactive Voice Response (IVR)5.631 Ratings7.2105 Ratings
User templates6.941 Ratings00 Ratings
Call reports6.940 Ratings00 Ratings
Directory of employee names9.141 Ratings8.7163 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
8.1
46 Ratings
3% below category average
Webex Calling
7.4
177 Ratings
12% below category average
Answering rules9.344 Ratings7.8160 Ratings
Call recording5.528 Ratings7.8153 Ratings
Call park9.340 Ratings7.7147 Ratings
Call screening8.837 Ratings7.5139 Ratings
Message alerts7.640 Ratings9.3125 Ratings
Business SMS/External Messaging00 Ratings6.821 Ratings
Online Fax00 Ratings6.213 Ratings
Voicemail Transcription00 Ratings6.429 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
9.0
42 Ratings
12% above category average
Webex Calling
-
Ratings
Video conferencing9.232 Ratings00 Ratings
Audio conferencing9.142 Ratings00 Ratings
Video screen sharing8.317 Ratings00 Ratings
Instant messaging9.320 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
7.2
26 Ratings
11% below category average
Webex Calling
7.3
169 Ratings
14% below category average
Mobile app for iOS7.026 Ratings7.1153 Ratings
Mobile app for Android7.324 Ratings7.4139 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
-
Ratings
Webex Calling
7.8
35 Ratings
5% below category average
High quality audio00 Ratings7.834 Ratings
High quality video00 Ratings7.834 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
-
Ratings
Webex Calling
7.4
34 Ratings
9% below category average
Desktop sharing00 Ratings7.434 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
-
Ratings
Webex Calling
7.9
36 Ratings
4% below category average
Calendar integration00 Ratings7.934 Ratings
Meeting initiation00 Ratings8.035 Ratings
Record meetings / events00 Ratings7.833 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
-
Ratings
Webex Calling
8.1
31 Ratings
2% above category average
Live chat00 Ratings8.131 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
-
Ratings
Webex Calling
8.1
33 Ratings
3% above category average
User authentication00 Ratings7.933 Ratings
Participant roles & permissions00 Ratings8.431 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
-
Ratings
Webex Calling
7.6
35 Ratings
5% below category average
Centralized communications management00 Ratings7.833 Ratings
Team messaging00 Ratings7.834 Ratings
Team document sharing00 Ratings7.132 Ratings
Call and meeting analytics00 Ratings7.834 Ratings
Best Alternatives
Cisco Unified Communications Manager (Call Manager)Webex Calling
Small Businesses
CloudTalk
CloudTalk
Score 8.4 out of 10
Broadvoice | GoContact
Broadvoice | GoContact
Score 9.3 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 8.4 out of 10
Nextiva
Nextiva
Score 9.1 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco Unified Communications Manager (Call Manager)Webex Calling
Likelihood to Recommend
8.6
(47 ratings)
8.0
(195 ratings)
Likelihood to Renew
10.0
(2 ratings)
7.2
(5 ratings)
Usability
9.3
(7 ratings)
8.5
(7 ratings)
Availability
-
(0 ratings)
8.6
(2 ratings)
Performance
-
(0 ratings)
8.6
(2 ratings)
Support Rating
8.0
(14 ratings)
8.2
(5 ratings)
In-Person Training
-
(0 ratings)
8.2
(1 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
Product Scalability
-
(0 ratings)
8.2
(2 ratings)
Vendor post-sale
-
(0 ratings)
8.2
(1 ratings)
Vendor pre-sale
-
(0 ratings)
8.2
(1 ratings)
User Testimonials
Cisco Unified Communications Manager (Call Manager)Webex Calling
Likelihood to Recommend
Cisco
Cisco Unified Communications Manager is suited for medium to large customers who are in search for a solid call control platform with added security in mind. Cisco Unified Communications Manager also supports receptions, small groups and also a mini contact center type of set up with its Hunt Group, Pick up Group and call queuing facilities and also with set up of music on hold function while calls queuing.
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Cisco
It seems quite able to handle the normal day to day voice call requirements quite well. Our previous Cisco phones had cameras that could do video calls, but if we need that we go to a Zoom session. Conference room use is not terribly convenient, although this might just be a case of us figuring out how to adapt the environment.
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Pros
Cisco
  • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
  • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
  • The Call Manager provides us very granular settings to route our calls as we want.
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Cisco
  • Internal calling can be done by searching user in directory or by dialing short code extensions for users. Pretty quick and easy to reach internal people.
  • Webex Calling integrated seamlessly with call recording solutions making it very useful for compliance call recording which is needed by customer service centres today.
  • Features like call forwarding, call transfer, conference, voice mail, etc are available.
  • User authorisation for different types of calls is available.
  • It provides basic call centre features as well so that companies requiring basic call centre features can use it within Webex Calling.
Read full review
Cons
Cisco
  • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
  • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
  • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
Read full review
Cisco
  • I think what it's doing is it is still the leader when it comes to being able to present calling platforms. And I mean I guess it's number one competitor from a software perspective is Microsoft Teams, Cisco is doing everything possible to provide open source to enable Microsoft and Cisco to work together, particularly when it comes to user room experiences so that no one is feeling like they're left alone or compromised or somewhat segregated when they're choosing one technology versus the other, which is a great thing.
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Likelihood to Renew
Cisco
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
Read full review
Cisco
The service can be intermittent and the call forwarding feature will not always work perfectly. There will be periods of time where the calling feature will not work at all and people on the other end can hear me but I am unable to hear them. It also requires a fairly strong signal which can be an issue if you work somewhere remote or a building without much service.
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Usability
Cisco
The usability part of Cisco Unified Communications Manager is very much simple from a usability point of view. Day-to-day Move Add Change Delete (MACD) can be performed by the administrators very easily with simple training. From the initial deployment point of view, some of the thing can be improved to simplify the process.
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Cisco
It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
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Reliability and Availability
Cisco
No answers on this topic
Cisco
I've not actually had it ever be unavailable when I needed to use it. As mentioned before, a network outage would take it down, but we have redundant systems for our network connections with automatic failover.
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Performance
Cisco
No answers on this topic
Cisco
I don't really see this impacting any other system performance at all. The client is very light use on resources, even on my iPhone. I don't know what else it connects to behind the scenes other then the campus directory, but I haven't seen or heard of any impacts. It seems fairly self contained except for wherever it interfaces with the general telephone system connectivity outside the campus.
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Support Rating
Cisco
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
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Cisco
I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers. The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
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In-Person Training
Cisco
No answers on this topic
Cisco
We did it inhouse for our teams
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Implementation Rating
Cisco
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
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Cisco
No answers on this topic
Alternatives Considered
Cisco
We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
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Cisco
The company uses Microsoft Teams. They do use Microsoft Teams right now and for a long time a lot of the different practices have been using on-premise, contact Call Manager and Unified Communications Express. But Cisco WebEx, the cloud-based product is one of the new ones. And some of our other site practices are also using RingCentral. So cloud calling is not new to the company. For those of us who are familiar with Cisco products, the transition to WebEx calling is not as difficult as it might be for some other products. Going from on-prem to RingCentral, there is more of a learning curve with.
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Scalability
Cisco
No answers on this topic
Cisco
So far it has been very reliable, with very little down time that was associated with the product itself. We have had network outages due to external factors such as construction cutting a fiber link, but other than that kind of thing not much for failures.
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Return on Investment
Cisco
  • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
  • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
  • High Costs - the cost of both the license and the maintenance was much higher than other systems.
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Cisco
  • Webex Calling allowed us to continue working in a remote world
  • While workshops are best in person, Webex Calling allowed us to continue offering that critical service and also included break out room functionality for small group activities, when needed.
  • The recording feature allows everyone to hyper focus on the discussion - if anything was missed in notes, it was always saved in the recording when we had one. Perfect for interviews and workshops.
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ScreenShots

Webex Calling Screenshots

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