DealerSocket Reviews

2 Ratings
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Score 4.4 out of 100

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Anonymous | TrustRadius Reviewer
February 07, 2019

Great for your sales force, but RUN AWAY for service!

Score 2 out of 10
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Verified User
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It was being used for our sales and service teams. The sales side of it is great, but the service side needs a lot of work.
  • You have the ability to take a photo of a guest's driver's license before they go for a test drive and it imports all the data.
  • It offers the ability to text right out of the system for sales and service.
  • The tracking for sales is simple when using the app.
  • The service scheduler is mediocre at best. It offers very little control over what's coming in and is extremely clunky.
  • Adding a new user is a terrible experience for service. They need to be added to the BlackBird side, then to the scheduler as an adviser, then given permissions as a user, then given override permissions. It's way too complicated.
  • Their support team knew less about their scheduler than I did. I was almost training them within a week.
The sales system (Black Bird) is amazing, but if you're looking for a service scheduling solution, keep moving, this is not helpful. Their support doesn't even know what their program can do, online scheduling for guests is AWFUL, and the list goes on and on. Our business didn't even keep it a year because it was that frustrating for our scheduling team, for guests booking online, and ESPECIALLY for our service advisers and service managers.
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Anonymous | TrustRadius Reviewer
January 11, 2019

DealerSocket - the king of the Auto CRM

Score 7 out of 10
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Verified User
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DealerSocket is used by my client to organize customers, do email marketing, make sure followup is done via calls and emails, to keep customer history and purchase history on file and to organize their auto service department. It's used almost across the whole organization. It addresses the problem of using many products to do both marketing and CRM tasks.
  • They are the orginal auto CRM with a full suite
  • Great Mobile App
  • Great integrations
  • Customer service has slipped
  • Time to fix issues is getting longer
  • Interface is becoming antiquated, especially the reporting and marketing
DealerSocket is well suited for a scenario in which an auto or motorcycle dealer needs a one-stop, all-inclusive software for CRM and marketing. It can be cost prohibitive so a small dealership may not use all the features or be able to afford the high cost of the software.
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DealerSocket Scorecard Summary

About DealerSocket

DealerSocket headquartered in Irvine, Texas offers their dealer management system (DMS) featuring CRM, inventory controls, analytics as well as service department management and a full suite of tools for marketing and web presence, including dealer website.
Categories:  Dealer Management

DealerSocket Technical Details

Operating Systems: Unspecified
Mobile Application:No