What is Freshsales?
Freshsales is a sales force automation solution for sales teams. It provides features that help salespeople to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales gives sales teams more time for selling by automating the sales process. It includes Freddy AI, salespeople can get insights into the best deals to go after and what actions to take and predict revenue with sales forecasting.
Categories & Use Cases
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Top Performing Features
Customer data management / contact management
The software acts as a single source for all customer data and enables users to access that data efficiently.
Category average: 8.6
Territory management
Users can defines salesperson territories based on customer or market characteristics.
Category average: 7.3
Opportunity management
Users can track deals and create quotes.
Category average: 8.5
Areas for Improvement
Custom fields
Users can create custom fields to store additional information on standard and custom objects.
Category average: 8.4
Reporting
Software provides a broad range of standard and the ability to build custom reports.
Category average: 8.1
Custom objects
Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.
Category average: 8.2
