January 03, 2020
Score 8 out of 10
Our IT department is using germain CRT as a tool for technology performance monitoring and root-cause analysis. We are using it to best identify frictions in real-time and proactively maintain and optimize our mission-critical applications used by customers all over the world. We also perform regression analysis and identify issues that are introduced by each new release of our products.
- It provides contextual information so you can reproduce any issue and validate a fix on test environments.
- It allows us to identify misbehaving application code or business objects that cause application slowdowns and crashes.
- Email alerts configuration is not user-friendly
- Tuning recommendations that are provided by germain CRT are not always right.
It is perfectly suited for keeping all your developers up-to-date with the latest best practices. In the case of a really huge system, the possibility to identify the most critical line of script that needs to be fixed for the most severe production issues is a huge benefit. It will not be that useful for smaller projects with just a few people in the project team.
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We cannot have any complaints regarding support provided for our deployments by germain CRT. We had some worries that with such big ecosystems of plugins issues are imminent, but it really only takes a few minutes for you to add a new plugin and germain CRT support team is happy to do it for you.