Overview
What is Govivace CallAI?
A call analytics and quality assurance solution CallAI that helps clients with diverse needs such as keeping tabs on the call transcripts, keywords search, call drivers in inbound, script compliance, auto QA, sentiments, competitor mentions, CSAT, agent training, and target…
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What is Govivace CallAI?
A call analytics and quality assurance solution CallAI that helps clients with diverse needs such as keeping tabs on the call transcripts, keywords search, call drivers in inbound, script compliance, auto QA, sentiments, competitor mentions, CSAT, agent training, and target setting and developing performance improvement plans that can be implemented.
CallAI uses natural language processing (NLP), machine learning (ML), and speech recognition (ASR) to understand the content, context, and emotion of spoken language data. CallAI is used to improve call center quality management and customer interaction management. CallAI automates the process of call monitoring and QA, reducing the time and resources required for evaluations.
CallAI uses natural language processing (NLP), machine learning (ML), and speech recognition (ASR) to understand the content, context, and emotion of spoken language data. CallAI is used to improve call center quality management and customer interaction management. CallAI automates the process of call monitoring and QA, reducing the time and resources required for evaluations.
Automated QA processes provide consistent and objective evaluations of agent performance, reducing the potential for human error and bias. By using predefined criteria and algorithms, CallAI – speech analytics solutions ensure standardized scoring and evaluations across all calls.
CallAI, the Speech analytics and quality assurance software can analyze calls in real-time, providing immediate feedback to agents and supervisors. This enables call centers to identify and address issues promptly, improving agent performance, and enhancing the overall customer experience.
CallAI captures a wealth of data from calls, including customer sentiment, call trends, keywords, and phrases. By analyzing this data, call centers can gain valuable insights into customer preferences, behaviours, and pain points, allowing them to make informed decisions and drive strategic improvements.
Automated QA processes help identify training needs and areas for improvement among agents. By analyzing call data and performance metrics, supervisors can develop targeted training programs to address specific skills gaps and enhance agent proficiency.
CallAI, the Speech analytics and quality assurance monitors the calls for compliance with regulatory requirements, industry standards, and internal policies. By automatically flagging non-compliant calls and deviations from scripts, call centers can mitigate compliance risks and ensure adherence to guidelines.
Automated QA processes are scalable and can accommodate growing call volumes and business requirements. Whether handling hundreds or thousands of calls per day, speech analytics solutions can analyze and evaluate calls efficiently, ensuring consistent quality standards are maintained.
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Govivace CallAI Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | All |
Supported Languages | All |