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InputKit has become a time-saving solution for businesses, allowing them to gather feedback from customers and solicit reviews …
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Product Details
- About
- Tech Details
What is InputKit?
InputKit Features
- Supported: Surveys & Feedback
- Supported: Brand Tracking
- Supported: Engagement Tracking
- Supported: Response Management
- Supported: Review Generation
- Supported: Sentiment Analysis
- Supported: Social Media Monitoring
- Supported: API
- Supported: Activity Dashboard
- Supported: Alerts/Notifications
- Supported: Benchmarking
- Supported: Competitive Analysis
- Supported: Customer Profiles
- Supported: Customer Segmentation
- Supported: Data Import/Export
- Supported: Data Visualization
- Supported: Monitoring
- Supported: Performance Metrics
- Supported: Real Time Analytics
- Supported: Reporting/Analytics
- Supported: Search/Filter
- Supported: Third Party Integrations
- Supported: Trend Analysis
- Supported: Communication Management
- Supported: Feedback Management
- Supported: Dashboard
- Supported: NPS Survey Structure
- Supported: Negative Feedback Management
- Supported: Survey/Poll Management
- Supported: Text Analysis
- Supported: Member Portal
- Supported: AI/Machine Learning
- Supported: CES Survey Structure
- Supported: CSAT Survey Structure
- Supported: Complaint Monitoring
- Supported: Customizable Forms
- Supported: Email Management
- Supported: Multi-Channel Communication
- Supported: SMS Messaging
- Supported: Customizable Templates
- Supported: Multi-Channel Distribution
- Supported: Template Management
- Supported: Chat/Messaging
- Supported: Pulse Surveys
- Supported: Commenting/Notes
- Supported: Reporting & Statistics
- Supported: Anonymous Feedback
- Supported: Mobile Survey
- Supported: Multi-Language
- Supported: NPS of Customers
- Supported: NPS of Employees
- Supported: Text Fields
- Supported: Review Monitoring
- Supported: Review Notification
- Supported: Review Request
- Supported: 2-Way Messaging
- Supported: Contact Database
- Supported: Message Personalization
- Supported: Email Marketing
- Supported: Skip Logic
InputKit Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
InputKit has become a time-saving solution for businesses, allowing them to gather feedback from customers and solicit reviews effortlessly. Users have been impressed with how the software automates and integrates various elements of their business, including surveys, reviews, referrals, and cross-selling. This convenience has significantly reduced the amount of time and effort required to complete the feedback process. In fact, users report being able to finish the entire process in less than 10 minutes per month, compared to the previous manual process that consumed at least 2 hours per client.
One of the key benefits that users appreciate is having all these features consolidated in one place. This consolidation eliminates the need for multiple tools or platforms, ultimately saving valuable time and energy. With InputKit handling these tasks, users have found themselves with more free time for personal activities or to focus on other aspects of their business.
In addition to saving time, InputKit has enabled businesses to expand their services and offer additional value to their clients. By leveraging the software's capabilities, users have been able to add more value and retain clients who might have otherwise left. This ability to provide comprehensive services has even led one user to be invited as a guest speaker at a mastermind group, showcasing how InputKit can help grow businesses in various industries.
Overall, InputKit is seen as an impressive software tool that allows businesses to obtain valuable and actionable feedback, increase positive online reviews, and grow their online communities. Its automation and integration features not only save time but also unlock new opportunities for businesses looking to provide exceptional services and stand out in their respective industries.
Helpful survey capabilities: Users have found InputKit's survey capabilities to be helpful in gathering feedback from customers and improving customer service. Several reviewers have mentioned that the tool allows them to easily create and distribute surveys, resulting in valuable insights for their business.
Straightforward and easy-to-use: InputKit has been described by many users as a straightforward and easy-to-use tool. Customers appreciate its simplicity, stating that it is easy to understand and set up for use with their business. The intuitive interface of InputKit enables users to quickly navigate through the platform without any confusion.
Responsive support and continuous improvements: Reviewers have praised the developers of InputKit for their responsiveness to user concerns and continuous improvements to the tool. Many users have mentioned that they received excellent support from the team, describing it as amazing. Additionally, customers appreciate the regular updates made by the development team, ensuring that InputKit stays up-to-date with evolving needs and requirements.
Limited Features: Some reviewers have mentioned that the software lacks certain features compared to its competitors. However, it is important to note that these reviewers also acknowledged that the software is continuously improving in this aspect.
Tricky Initial Setup: Several users found the initial setup process challenging, especially when trying to sync with complex CRM systems. Nevertheless, they appreciated the support team's assistance in resolving any issues encountered during this phase.
Minor User Experience Improvements Needed: A few users have suggested that there are some minor improvements that could be made to enhance the overall user experience of the software. These suggestions highlight areas where small tweaks could further streamline and optimize user interactions.