Kickserv

Integration with email marketing

Advanced searching capabilities (i.e. If I wanted to search for every job I did that had the words "water damage" in their descriptions).

More ability to customize templates (like adding additional artwork, pictures)

The templates that they have for invoices are not intuitive and need improvement/updating.

The way that multiple payments (down payment, then balance upon completion) are logged is NOT intuitive. We had to find a few workarounds to ensure the Quickbooks upload didn't mark the client as paid in full, even though they had only paid their down payment.

The mobile app needs greater functionality, like signature capture ability and marking the job complete in both areas on the web-based platform (currently, does not mark the check mark as complete on the web)

The ability to insert additional labor or parts anywhere in the item list instead of having to add them at the end would be really great to keep things organized and clear for both our team and the clients

It would be really good if an authorized user could retroactively mark start and end times of a job (when a tech forgets to click start or complete out in the field)

Some reports

Availability - There were several times when the system was down during normal business hours. This was really frustrating as you could imagine.

Mobile App - This is something they had but did not put a lot of effort into it. While on the road most people would use the site on their phone and the app was missing several things and the mobile site through a browser could be hard to see.