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Kickserv

Kickserv

Overview

What is Kickserv?

Kickserv is a field service management solution, headquartered in Austin, Texas. It includes features such as dynamic scheduling optimization, invoicing and online payments, and detailed reporting.

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Pricing

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Starter

$79

Cloud
per month

Business

$159

Cloud
per month

Premium

$239

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Kickserv?

Kickserv is a field service management solution, headquartered in Austin, Texas. It includes features such as dynamic scheduling optimization, invoicing and online payments, and detailed reporting.

Kickserv Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews From Top Reviewers

(1-5 of 10)

Best growth tool for small businesses!

Rating: 10 out of 10
September 23, 2021
RZ
Vetted Review
Verified User
Kickserv
8 years of experience
  • Dispatch planning
  • Mobile applications for techs
  • Easy-to-use / Easy-to-learn cloud application
  • Customer service support is quick and easy
Cons
  • Integration with email marketing
  • Advanced searching capabilities (i.e. If I wanted to search for every job I did that had the words "water damage" in their descriptions).
  • More ability to customize templates (like adding additional artwork, pictures)

Kickserv is a solid offering for a small company looking to facilitate rapid growth!

Rating: 9 out of 10
September 14, 2020
NB
Vetted Review
Verified User
Kickserv
3 years of experience
  • Quickbooks Desktop and Server integration.
  • Work task scheduling.
  • Digital signature and payment collection.
Cons
  • The templates that they have for invoices are not intuitive and need improvement/updating.
  • The way that multiple payments (down payment, then balance upon completion) are logged is NOT intuitive. We had to find a few workarounds to ensure the Quickbooks upload didn't mark the client as paid in full, even though they had only paid their down payment.

KickServ helps our Xtreme Team KickButt!

Rating: 10 out of 10
December 07, 2018
KH
Vetted Review
Verified User
Kickserv
8 years of experience
  • The ability to send an estimate to a client that they can review and approve with the click of their mouse is essential
  • The ability for the client to securely pay their estimate right from within their invoice online is a huge hit
  • The ability for our staff to change an estimate and have it change dynamically for the client at their computer immediately is huge
Cons
  • The mobile app needs greater functionality, like signature capture ability and marking the job complete in both areas on the web-based platform (currently, does not mark the check mark as complete on the web)
  • The ability to insert additional labor or parts anywhere in the item list instead of having to add them at the end would be really great to keep things organized and clear for both our team and the clients
  • It would be really good if an authorized user could retroactively mark start and end times of a job (when a tech forgets to click start or complete out in the field)

Easy to use KickServ

Rating: 10 out of 10
February 20, 2017
  • Tech support
  • Implementation
  • Customer service
  • Provides assistance
  • Tracks everything a small business needs to have
  • Ease of use
Cons
  • Some reports

Use of KickServ from a end user in the field

Rating: 8 out of 10
February 14, 2017
SS
Vetted Review
Verified User
Kickserv
1 year of experience
  • Organization - keeps everything organized nicely and has several different filters that you can use to view only the information you need.
  • Simple website - this was important because you want it to load quickly when you are in the office and on the road.
  • Database - keeps track of the things that you enter. This is nice when trying to get information on a product or a price when requested by the customer.
Cons
  • Availability - There were several times when the system was down during normal business hours. This was really frustrating as you could imagine.
  • Mobile App - This is something they had but did not put a lot of effort into it. While on the road most people would use the site on their phone and the app was missing several things and the mobile site through a browser could be hard to see.
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