LASSO Crew - The crew management platform that actually works.
Rating: 9 out of 10
September 25, 2023
LM
Vetted Review
Verified User
3 years of experience
We use LASSO Crew to onboard, schedule, and manage our teams for events in NYC and across the city. During the registration process crew members complete a skills survey where they articulate their skill set and proficiency in various positions and departments. When crewing a job we can filter our crew list based on there answers to those skill questions.
- Organize schedule information
- Clearly communicate the staffing status of each event
- Email and text employees important information about their upcoming calls.
Cons
- Some of the page layouts are clunky, especially the crew list page
- LASSO Crew has a calendar feed that can link to gcal, iCal, etc but it’s very limited and doesn’t reliably update the calendar when the schedule changes.
- I would like it to push automated clock-in/clock out alerts to my team. I can set these up manually by scheduling messages but it is a very cumbersome process.
- Crew communication through Text, Email, and In-App notifications
- Clear call time information communicated to the crew
- Integration with timekeeping software so that supervisors can clock folks in and out from their phone and we can see any schedule deviations clearly.
- The ability to search and filter crew by skill set, location, and rating
- The ability to rate crew members at the conclusion of a job so we have clear data on who are the rockstars and who are just rocks.
- We've had some complaints from crew members that the communications they receive through the LASSO Crew system feel less personal than when we used to handle everything through direct emails and text messages.
- LASSO Crew branding is super prominent on every communication we send from the platform, I wish they would center the client/employer a bit more and not make the LASSO Crew logo and color scheme the most identifiable thing on the page/email/message.
We explored using IntelliEvent for crew management but their platform just wasn't as robust and they didn't seem to have timekeeping and payroll partners in place to support the back end. Other than that, I haven't found another platform or software that does what LASSO Crew does, it was built for the event industry, by the event industry, and that focus on audience really shows through.
250
EVERYONE in our organization uses LASSO Crew in some regard. Regular crew members use it to book work, manage their schedule, and clock in/out. Supervisors and Labor Coordinators use it to book the crew and manage an event schedule. Project managers and designers use it to estimate labor costs. The executive team reviews summary reports to evaluate labor costs vs. labor estimates.
2
There's some basic user access tasks that need to get done to help employees with bad passwords or change the status of an account, but it's all very straight forward, one person in our office handles that for less than an hour a week. Every event must be set up in the system correctly, that takes a bit more focus to ensure that all the various systems we employe integrate with one another. One person in our office does that, it usually takes them 15-30 minutes to set up a job initially, and after that a few minutes a day managing adjustments to schedules and crews.
- booking crew for events
- finding new crew to add to our over-hire roster
- managing event schedules
- keeping a clear eye on spiraling labor costs
Premium support isn't an option, everyone gets the same support and I think it's fantastic.
Yes
We've had a few bugs with out timesheet integration along the way, all have been taken seriously from the first reporting and all have been resolved in a reasonable amount of time. Usually just a day or two if they can solve it in-house, sometimes up to a week if they have to coordinate with the time-keeping vendor.
This question is tricky because post-implementation I can't think of a time that they haven't done just that. Just last week I had a 3 employees whose profiles just would not show up on their supervisor's screen. Everything appeared to set up correctly so I couldn't for the life of me figure out why. Our regular account rep was OOO so I emailed another person at LASSO Crew who I knew could help out. She got back to me by the next morning with a clear acknowledgment of the problem and spent the next few hours trying to recreate it on her end. That's the amazing thing about the LASSO Crew team, I never have to waste my time convincing them that the problem I'm having is a "real" problem. The answer is never "have you cleared your cookies" or "I don't know, that's how it works." These people take every issue you bring to them seriously, they treat everyone like they know what they're talking about, and they get back to you with an update or a check-in, or a "hey, how's it going."
- Adding crew to a scheduled call is very easy if you've already booked them through text/email
- Creating a crew contact list with emails and phone numbers.
- rating the individual crew member's performance after a job.
- clocking folks in/out on the app. It's ok once you've found the correct screen, but getting there is a challenge for many.
- Scheduling messages to send later / repeating messages like a clock-in reminder.
- Communicating more detailed information about the call to the crew prior to booking them.
- Accessing a clear, printable schedule matrix. Again, the option is there, but if you don't know where to look for it, it's very hard to find.
Yes
The mobile interface is what the crew-level employees will interact with. It's a bit limited in its functionality but it does the basics well.