LogMeIn Resolve

LogMeIn Resolve is a unified endpoint management (UEM) platform that consolidates RMM, MDM, remote support, helpdesk, and asset management into a single console — built for IT teams and MSPs that need full endpoint visibility and control without managing a fragmented tool stack.

Resolve is designed to shift IT operations from reactive triage to proactive, outcome-driven management.

Security Architecture
Built on a zero-trust framework — every identity, device, and action is verified before access is granted. Includes automated patch-based vulnerability remediation, role-based access controls, EDR/XDR integrations, audit-ready session logging, and SaaS backup for Microsoft 365 and Google Workspace.

Key Features

• Automated patch management with background deployment and configurable schedules across Windows OS and third-party applications

• MDM policy enforcement, remote lock/wipe, app whitelisting, and BYOD data containerization across iOS and Android

• AI Virtual Technician for autonomous handling of repeatable tasks without technician involvement

• Codeless automation for off-hours maintenance, onboarding/offboarding, and SOP execution

• Integrated helpdesk with AI ticket classification, automated session notes and KB article creation, and an end-user self-service portal

• Real-time asset discovery, license tracking, lifecycle management, and asset-to-ticket correlation

• Cross-platform remote support across Windows, macOS, iOS, Android, and Chrome OS
  

Integrations
Microsoft Teams, Microsoft Intune, ServiceNow, Acronis, SentinelOne, Jira Service Desk, ConnectWise PSA, HaloPSA, Logitech, and Azure Active Directory.