Best value for your buck
Rating: 8 out of 10
July 18, 2022
EO
Vetted Review
Verified User
2 years of experience
- Customer service
- Open to changes
- Streamline support
Cons
- The wait times on queue
- Have an online support chat agent
- Auto pay
Lumen Next-Generation SIP Voice ServicesFormerly CenturyLink Enterprise Voice SIP Services
Overview
What is Lumen Next-Generation SIP Voice Services?
Lumen Next-Generation SIP Voice Services (formerly CenturyLink® Enterprise Voice SIP Services) provide Dedicated LD and/or Toll-Free Service using a SIP connection. These services leverage our network footprint in the U.S., EMEA and LATAM to provide more than a point solution…
Learn from top reviewers
Worth the price!
Rating: 7 out of 10
July 19, 2022CenturyLink Enterprise Voice SIP was very reliable for the time that I used it. Compared to other phone companies it is definitely the more affordable option. It can imitate a...
Verified user
Employee
2 years of experienceBest value for your buck
Rating: 8 out of 10
July 18, 2022They have provided good, reliable service. We have incurred costs and delays in using their service vs different competitors that offer the same service. Zach is our account r...
CenturyLink SIP - getting better, but still room for improvement
Rating: 6 out of 10
February 24, 2022I have multiple clients using Lumen/CenturyLink for SIP handoff. The experience is mostly positive, but there have been interruptions/downtime. I believe there are better prov...
Scott Sundby
Executive - Information Technology
CTO (Chief Technical Officer)
Digital323
3 years of experienceLumen provides great services and features if you can survive the implementation process and cost
Rating: 7 out of 10
May 20, 2021We use CenturyLink [Enterprise] Voice SIP services for our US-based HQ for inbound and outbound voice PSTN services. We needed a solution that would be reliable, cost-effectiv...
Verified user
Engineer
2 years of experienceLevel3, CenturyLink, and now Lumen
Rating: 6 out of 10
May 10, 2021CenturyLink Enterprise Voice SIP Services is used by the whole organization and is part of our distributed platform that we sell as a service. We have worked with them and use...
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Pricing
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What is Lumen Next-Generation SIP Voice Services?
Lumen Next-Generation SIP Voice Services (formerly CenturyLink® Enterprise Voice SIP Services) provide Dedicated LD and/or Toll-Free Service using a SIP connection. These services leverage our network footprint in the U.S., EMEA and LATAM to provide more than a point solution for customers solving…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Broadvoice?
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
What is VirtualPBX?
VirtualPBX is a VoIP solution that in addition to VoIP offers analog, smartphone, WebRTC, SIP Trunking & native calling options. It can also be used as a virtual contact center or virtual office solution.
Product Details
- About
- Tech Details
What is Lumen Next-Generation SIP Voice Services?
Lumen Next-Generation SIP Voice Services (formerly CenturyLink® Enterprise Voice SIP Services) provide Dedicated LD and/or Toll-Free Service using a SIP connection. These services leverage our network footprint in the U.S., EMEA and LATAM to provide more than a point solution for customers solving for operational and efficiency challenges.
• Enterprise Long Distance
• Enterprise Managed Messaging Service
• Enterprise Toll Free
• International Toll-Free Service (ITFS)
• International Local Inbound (ILI)
• TDM/PRI and switched services
• Enterprise Long Distance
• Enterprise Managed Messaging Service
• Enterprise Toll Free
• International Toll-Free Service (ITFS)
• International Local Inbound (ILI)
• TDM/PRI and switched services
Lumen Next-Generation SIP Voice Services Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Comparisons
Compare with
Reviews From Top Reviewers
(1-5 of 7)
CenturyLink SIP - getting better, but still room for improvement
Rating: 6 out of 10
February 24, 2022
SS
Vetted Review
Verified User
3 years of experience
- Failover.
- SIP handoff for SIP based on prem PBX like Mitel, ShoreTel, etc.
- Lumen-CenturyLink is improving in communication, organization, and reliability.
Cons
- Lumen-Centurylink has suffered from many noticeable outages in the last few years - this is a blow to their reputation that they still have to recover from.
- Lumen-CenturyLink does not peer well enough with OTHER carriers - they depend on their own network to give you SIP, which means less true redundancy.
- Lumen-CenturyLink needs a better customer portal/interface to handle failover, see the real-time status, etc.
Level3, CenturyLink, and now Lumen
Rating: 6 out of 10
May 10, 2021
CN
Vetted Review
Verified User
8 years of experience
- Reliable service
- Supports wide range of key features
- They do have high levels of support where you can receive real answers
Cons
- Compared to their competition, their portal is impossible to use
- Any needed changes feel like moving a mountain
- Although they do have qualified support people, getting in touch with them or getting anything done is very difficult
Worth the price!
Rating: 7 out of 10
July 19, 2022
Vetted Review
Verified User
2 years of experience
- Reliable
- Long Lasting
- Affordable
Cons
- Call dropping
- Pretty difficult to navigate customer service
- No free trials
Lumen provides great services and features if you can survive the implementation process and cost
Rating: 7 out of 10
May 20, 2021
Vetted Review
Verified User
2 years of experience
- Reliable
- Low maintenance
Cons
- Initially complicated
- Took a long time to implement