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Level3, CenturyLink, and now Lumen
May 10, 2021

Level3, CenturyLink, and now Lumen

Craig Nichols | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with CenturyLink Enterprise Voice SIP Services

CenturyLink Enterprise Voice SIP Services is used by the whole organization and is part of our distributed platform that we sell as a service. We have worked with them and used this service for almost the entire history of the company.
  • Reliable service
  • Supports wide range of key features
  • They do have high levels of support where you can receive real answers
  • Compared to their competition, their portal is impossible to use
  • Any needed changes feel like moving a mountain
  • Although they do have qualified support people, getting in touch with them or getting anything done is very difficult
  • Reliability
  • Ease of support
  • They have provided good, reliable service
  • We have incurred cost and delays in using their service vs a competitor
We use them all together for different reasons. I would much prefer the support and portal of Bandwidth and Voxbone, but have Lumen in the mix may help me rest better at night.

Do you think Lumen Next-Generation SIP Voice Services delivers good value for the price?

Yes

Are you happy with Lumen Next-Generation SIP Voice Services's feature set?

Yes

Did Lumen Next-Generation SIP Voice Services live up to sales and marketing promises?

Yes

Did implementation of Lumen Next-Generation SIP Voice Services go as expected?

No

Would you buy Lumen Next-Generation SIP Voice Services again?

Yes

This is somewhat tricky to answer. They are many aggregate providers that as a large portion of their business, resell Lumen. Somewhat ironically they do a much better job at supporting and selling the Lumen service than Lumen itself.