Best value for your buck
July 18, 2022

Best value for your buck

Edgard Ocampo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with CenturyLink Enterprise Voice SIP Services

They have provided good, reliable service. We have incurred costs and delays in using their service vs different competitors that offer the same service. Zach is our account rep and he has been awesome and always makes sure we are getting the best bang for our buck. We find it super helpful that we are able to make international calls without extra long-distance charges.

Pros

  • Customer service
  • Open to changes
  • Streamline support

Cons

  • The wait times on queue
  • Have an online support chat agent
  • Auto pay
  • International calls
  • Clear calls
  • Fast dial
  • Reduce phone bill
  • Reduced company phones
  • Super affordable
I feel like you get better value for your dollar here. They always will let you know if there is a promotion going on or if they have a discounted rate depending on the number of users that you have in your environment. They also make it easy to negotiate rather than having to jump through all these hoops.

Do you think Lumen Next-Gen Voice delivers good value for the price?

Yes

Are you happy with Lumen Next-Gen Voice's feature set?

Yes

Did Lumen Next-Gen Voice live up to sales and marketing promises?

Yes

Did implementation of Lumen Next-Gen Voice go as expected?

Yes

Would you buy Lumen Next-Gen Voice again?

Yes

We have many business partners all around the world and communication is a huge thing for us. we use to jump on calls thru a cellphone provider but the service will be awful since it was super far away. As soon as we upgraded to CenturyLink, the issues are now fixed we no longer need to worry about hearing feedback on the phone.

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