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NobelBiz Cloud Contact Center

NobelBiz Cloud Contact Center

Overview

What is NobelBiz Cloud Contact Center?

NobelBiz Cloud Contact Center technology is built on the foundation of an advanced contact-center-grade voice network and protected with a security-driven infrastructure. A web-based portal provides Operations Management, Quality Call Recordings, and Agent Experience from any internet-enabled device.

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Pricing

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What is NobelBiz Cloud Contact Center?

NobelBiz Cloud Contact Center technology is built on the foundation of an advanced contact-center-grade voice network and protected with a security-driven infrastructure. A web-based portal provides Operations Management, Quality Call Recordings, and Agent Experience from any internet-enabled…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is NobelBiz Cloud Contact Center?

All NobelBiz Cloud Contact Center technology solutions are modular, so the contact center can be customized to meet specific requirements. They are also engineered to be integrated with one another or to stand alone. Web-based management lets authorized users make changes real-time in response to changing business conditions and capacity requirement

The solution Features:

Agent Experience

Interface provides professional feel for Agent Applications and Scripting

Operations Management

Web-based manager provides control over user profiles, groups, monitoring, and break codes

Sound Infrastructure

Secure passwords, IP addresses, and FTP access to protect customer records

Call Recording

Configure call recordings for inbound and outbound calls, search and retrieve

Inbound Calls

Create IVR scripts, add menus, prompts, tags, routing; Link and schedule scripts

Outbound Calls

Predictive, progressive, and preview dialers; TCPA press-to-dial, call detection, and campaign management

NobelBiz Cloud Contact Center Video

NobelBiz Cloud Contact Center

NobelBiz Cloud Contact Center Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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