Overview
What is NobelBiz Cloud Contact Center?
NobelBiz Cloud Contact Center technology is built on the foundation of an advanced contact-center-grade voice network and protected with a security-driven infrastructure. A web-based portal provides Operations Management, Quality Call Recordings, and Agent Experience from any internet-enabled device.
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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- Tech Details
What is NobelBiz Cloud Contact Center?
All NobelBiz Cloud Contact Center technology solutions are modular, so the contact center can be customized to meet specific requirements. They are also engineered to be integrated with one another or to stand alone. Web-based management lets authorized users make changes real-time in response to changing business conditions and capacity requirement
The solution Features:
The solution Features:
Agent Experience
Interface provides professional feel for Agent Applications and Scripting
Operations Management
Web-based manager provides control over user profiles, groups, monitoring, and break codes
Sound Infrastructure
Secure passwords, IP addresses, and FTP access to protect customer records
Call Recording
Configure call recordings for inbound and outbound calls, search and retrieve
Inbound Calls
Create IVR scripts, add menus, prompts, tags, routing; Link and schedule scripts
Outbound Calls
Predictive, progressive, and preview dialers; TCPA press-to-dial, call detection, and campaign management
NobelBiz Cloud Contact Center Video
NobelBiz Cloud Contact Center
NobelBiz Cloud Contact Center Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |