NobelBiz
NobelBiz™ is a world-class Telecommunications, Software Solutions, and Business Intelligence company dedicated to improving performance and compliance for the Contact Center market, providing complete cloud contact center solutions with multiple productivity capabilities such as work-from-home, omnichannel support, built-in inbound and outbound features, etc.
With over 20 years of experience, NobelBiz delivers complete and tailored solutions for contact centers across the globe, with a technical infrastructure that can power every type of contact center, irrespective of size, industry, or activity: inbound, outbound or blend.
+ 20 years of experience
+ 5 billion annual interactions
+ 1500 customers worldwide
+ 650 carrier partners
All NobelBiz Cloud Contact Center technology solutions are modular, allowing you to tailor your contact center to your exact needs. They can also be used in conjunction with one another or independently. Thanks to web-based management, authorized users can make real-time adjustments in response to changing business conditions and capacity requirements.
NobelBiz Products:
NobelBiz Voice Carrier Network
The NobelBiz Voice Carrier Network offers one of the most versatile selections of smart tools, designed to increase contact rates and productivity, help mitigate impacts of call labeling and blocking, and provide overall compliance.
- Lowest cost-per-minute in the industry
- Network Reliability
- Leading Support
- No strings attached
Built-In Technologies
· Smart Routing
· Toll-free numbers provisioning
· Web-based admin tools
· Local Caller ID
· Compliance rules and filters
· Smart IVR script building
· Time zone filters & more…
NobelBiz OMNI+ cloud call center platform is a software product designed to complement our telecom solution, improving an already excellent carrier product and taking it to new heights of performance and usability.
NobelBiz OMNI+ can also be deployed separately, with a unique blend of capabilities, from Omnichannel, Impressive API integrations, and fast implementation to simple cross-channel campaign setup, work-from-home capabilities, etc. NobelBiz OMNI+ is a true customizable powerhouse of productivity and probably the only piece of software you will ever need to run virtually any type of contact center activity.
Supported Channels:
• Voice Calls
• Facebook Messenger
• Telegram
• SMS
• Live Chat
• Webchat
• VoicemailCloud Contact Center
NobelBiz Cloud Contact Center technology is based on the most advanced contact-center-grade voice network and is protected by a secure architecture. Any internet-enabled device can access a web-based portal that includes Operations Management, Quality Call Recordings, and Agent Experience.
Technical Features of Cloud Contact Center
• Quality Call Recording
• ACD
• Agent Scripting
• API/CTI
• Intelligent Dialers
• Operations Management
• SingleTouch®
• Call Progress Detection
• Campaign Management
• IVR
Trusted Caller ID - Registered Caller ID Management from NobelBiz
NobelBiz's Trusted Caller ID is the latest breakthrough in outbound calling technology, allowing you to register your numbers with the mobile phone carrier ecosystem. It reduces the probability of call blocking and mislabeling due to advanced analytics by the mobile phone carriers as a result of the new TRACED Act legislation.
Trusted Caller ID will enable you to connect with more customers in a safe and fully-compliant way.
These innovative solutions will help you understand how your numbers are performing in this new evolving ecosystem.
Local Touch – The Local Caller ID solution from NobelBiz
In the outbound world, it's getting more difficult to connect with customers. With LocalTouch, you can increase your contact rates, reduce your call frequency and create a better customer experience.
The numbers are astounding, to say the least, based on feedback from their clients who chose the Local Touch solution. They witnessed a significant boost in two of the most crucial KPIs in the business on average: a 30 percent increase in Contact Rate and a 400 percent increase in Callback Rate.
