Name: Rocket.Chat Apps Development Webinar
Uploaded: 2019-03-07T18:20:07.000Z
Duration: 1 h 10 min 38 s
Description: Rocket.Chat Apps Development Webinar

Help Desk

Web and Video Conferencing

Customer Support

Business Intelligence (BI)

Collaboration

Data Discovery and Visualization

Document Management

Enhanced 911 (E911)

File Sharing

Risk Management

Statistical Analysis

Enterprise

Accounting

Invoicing

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Diversity, Equity, and Inclusion (DEI)

HR Management

Payroll

Recruitment Agency

Recruitment Automation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Data Lakehouse

Data Mapping

Firewall Security Management

Fraud Detection

IP Address Management (IPAM)

In-Memory Databases

Incident Response

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Log Management

Managed IT Service

Network Performance Monitoring

Password Management System

Release Management

SOA Application Gateways

Web Portal

WiFi Hotspot

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Appointment Scheduling

Audio Editing

Content Management

Customer Reference Management

Email Marketing

Email Testing

Marketing Automation

Product Sampling

Retail Media Advertising

Social Media Management

Social Media Marketing

Survey & Forms Building

Web Analytics

Marketing

Field Service Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation Services

Lead-to-Account Matching and Routing

Multichannel Retail

Sales Coaching

Sales Gamification

Social Commerce

Sales

Architecture

InsurTech

Laboratory Information Management

Legal Billing

OSS/BSS (Operations Support/Business Support)

Oil and Gas

Real Estate

Vertical-Specific

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### Instant Messaging and Chat Features
Users generally appreciate Rocket.Chat's instant messaging and chat features, highlighting its efficiency in sending and managing messages. The ability to search for specific messages, reply to messages, and navigate through conversations easily has been well-received. However, some users have expressed concerns about occasional lags in message updates and the inability to delete or unsend messages once sent. Despite these drawbacks, the overall consensus leans towards the positive side, with users finding the instant messaging and chat features of Rocket.Chat to be valuable for quick and effective communication within teams and organizations.

### Notifications and Updates Management
Users generally express mixed opinions about Rocket.Chat's notifications and updates management capabilities. While some appreciate the control over notification types and the ability to customize alerts, others report issues such as inconsistent notifications, delays in message rendering, and difficulties in sharing files. The platform's frequent updates causing errors and challenges in upgrading also contribute to the varied user experiences. Despite some positive aspects like the organization of workflow through pinning users and groups, the overall sentiment leans towards a need for improvement in notifications and updates management to enhance user experience and efficiency.

### Internal Communication Tools
Users have highlighted Rocket.Chat's internal communication tools as a key asset for facilitating effective communication within their organizations. The platform's ability to streamline internal conversations, share files, and create dynamic rooms for specific topics has garnered praise from users. While some have noted minor drawbacks, such as limitations in creating mixed groups with external participants, overall sentiment remains positive towards Rocket.Chat's internal communication capabilities. The tool's user-friendly interface and diverse features have contributed to enhancing internal communication processes for many users.

### Mobile Communication Solutions
Users generally have mixed opinions about Rocket.Chat's mobile communication solutions. While some appreciate the compact mobile versions and ease of use, others have expressed concerns about the mobile app's performance and functionality. Issues such as bugs, sluggishness, missed notifications, and inconsistency have been highlighted by reviewers. Despite some positive feedback on the availability of a mobile app and cross-platform usage, there seems to be a consensus that improvements are needed to enhance the overall mobile communication experience for users.

### Video and Audio Communication
Users generally express mixed opinions about Rocket.Chat's video and audio communication capabilities. While some appreciate the ability to share media files, send voice notes, and engage in video calls, others highlight issues such as lagging during video conferencing, difficulties with audio functionality, and limitations on file attachments. The platform's video and audio features seem to be both praised for their usefulness and criticized for their performance and functionality gaps.

### File and Screen Sharing
Opinions vary widely regarding Rocket.Chat's file sharing and screen sharing features. While some users appreciate the ease of sharing files and the ability to conduct screen sharing sessions, others have raised concerns about limitations in file formats and file size restrictions. The platform's file sharing capabilities seem to be a mixed bag, with some users finding it efficient for collaboration, while others feel that improvements are needed to enhance the overall user experience.

### Integration and Customization
Reviewers generally praise Rocket.Chat for its extensive integrations and customization options. Users appreciate the platform's flexibility in integrating with various tools and services, allowing for a tailored communication experience. The ability to customize features and create bespoke solutions, such as custom chatbots and integrations with internal databases, has been highlighted as a significant advantage by users. While some users have raised concerns about the complexity of modifying the code for specific needs, overall, Rocket.Chat's integration and customization capabilities are seen as robust and beneficial for enhancing communication workflows within organizations.

### Secure Communication Platforms
User consensus appears to be that Rocket.Chat's secure communication platforms are highly valued. Reviewers appreciate the ease of setting up group chats, channels, and private messaging. The platform's text options allow for the secure transmission of dev code without appearing as standard conversational text. Additionally, the availability of a mobile application enhances the convenience of using Rocket.Chat on the go. Users find these features contribute positively to the overall secure communication experience provided by Rocket.Chat.

### Team Collaboration and Productivity
The user reviews collectively highlight Rocket.Chat's strength in enhancing team collaboration and productivity. Users appreciate the platform's ability to facilitate communication and coordination among team members, allowing for efficient workflow and streamlined interactions. The feature set of Rocket.Chat enables teams to work closely together, even in geographically dispersed settings, fostering a sense of unity and cohesion within the organization. The platform's user-friendly interface and group creation capabilities contribute to a productive work environment where teams can effectively collaborate and achieve their goals.

### Communication for Remote Teams
Users consistently highlight Rocket.Chat's ability to bridge the gap between remote team members, enabling seamless communication and collaboration. The platform's user-friendly interface and secure messaging features have been instrumental in maintaining connectivity and productivity among dispersed teams. Rocket.Chat's emphasis on facilitating remote communication has garnered positive feedback, with users expressing satisfaction in staying connected and informed while working remotely.

### Open Source Communication Software
Users universally praise Rocket.Chat's open-source communication software capabilities. The consensus among reviewers is that the platform's open-source nature allows for cost-effective deployment and customization, making it a highly attractive option for organizations seeking control over their communication tools. The ability to contribute to the development of the software is highlighted as a significant advantage, fostering a sense of transparency and ownership among users. Despite some minor issues reported, such as occasional loading delays, the overall sentiment towards Rocket.Chat's open-source communication software remains resoundingly positive.

Rocket.Chat is recommended for startups and organizations as a cost-efficient chat application with all the necessary features. Users appreciate its flexibility and easy configuration, making it suitable for organizations of different sizes. It offers a user-friendly interface that allows for streamlined internal communications and processes.

Many users recommend Rocket.Chat as a great alternative to Slack, highlighting its reliability and inexpensive nature. They find it particularly useful for basic communication needs, including text and multimedia information sharing. Additionally, Rocket.Chat's easy integration with other software is praised, allowing for seamless collaboration across platforms.

Some users advise caution when using Rocket.Chat's free software, suggesting thorough research to ensure it meets all necessary requirements. They emphasize the need to understand MongoDB and its implications when using Rocket.Chat. However, despite some small issues on iOS, Rocket.Chat is generally considered an easy-to-use platform with a rich feature set and customizable options. Users highly recommend it as a satisfying and reliable product.

Rocket.Chat is a flexible and cost-effective communication platform that can help businesses solve a wide range of problems. Users are able to communicate and collaborate in real-time, stay connected with colleagues even when working remotely, and streamline work processes. With channels and forums for respective categories, users can easily navigate through issues more efficiently, getting solutions to problems and queries answered quickly. Additionally, Rocket.Chat provides teams with real-time communication in a remote work environment, making messaging reliable and allowing teams to remain efficient even when working independently.

Many users have found Rocket.Chat to be an effective tool for team collaboration and planning that requires constant check-ins. Teams can use it for internal communication, group messaging, business meetings, customer support forums, and even research participation. Furthermore, it helps employees speed up communication, prevents unnecessary emails, and provides a simple way to chat with colleagues instead of constantly sending emails back and forth. Some have even moved from other messaging tools to Rocket.Chat with little learning curve, while gaining the benefit of unlimited messages being saved and nearly unlimited storage space. By providing businesses with an easy-to-use communication tool that helps reduce AHT as agents can send instant messages to get instant replies, Rocket.Chat has helped streamline work processes in many organizations while saving costs.

Rocket Chat is an enterprise-level team collaboration platform that offers a single, unified inbox for all communication channels to help organizations manage customer support requests. It integrates with various messaging platforms like email, messenger, Twitter, WhatsApp and SMS, which enables companies to quickly respond to clients' inquiries through their preferred channel. With Rocket Chat's real-time translation feature powered by machine learning technology that provides automatic translations in over 37 different languages, customers can communicate with teams or businesses around the world without language barriers.

Rocket Chat's security measures include end-to-end data encryption, two-factor authentication as well as Single Sign-On (SSO), ensuring information and data remains safe on its platform. To make it even more convenient for regulated industries handing business-critical data daily using Rocket Chat’s archive functionality all conversations are backed up automatically alongside document archiving which makes searching for particular interactions quick and easy across all channels.

With features such as mention tagging of individual users or entire channels including video calling and file-sharing capabilities supplemented with custom integration options available via the API ensures Rocket.Chat can be tailored to meet specific business needs.

Built for organizations that need more control over their communications, Rocket.Chat enables collaboration between colleagues, partners, customers, communities, and platforms without compromises on data ownership, customizations, or integrations.

Enterprise - Self-Managed

Enterprise - SaaS

Pay as You Go Plan

Offering a communications platform that provides global carrier-grade services, Telnyx in Chicago maintains an international, private IP network and grants its customers control over their communications through its portal and RESTful API. Telnyx products include voice (elastic SIP trunking, global number search, and telephony data), programmatic messaging, wireless (mobile IoT), embedded communications (WebRTC) and automated networking. Customers provision services a la carte and pay by usage for scalable, on-demand communications.

Elastic SIP Trunking

Voice API

SMS API

Wireless

Identity Services & Data

Networking

Verify API

Telnyx

Rocket.Chat

Communications Platform as a Service (CPaaS)

Rocket.Chat Demo

Rocket.Chat Apps Development Webinar

In this webinar, Douglas Gubert, Rocket.Chat Apps Advocate, will demonstrate how to leverage the Rocket.Chat Apps-Engine to extend Rocket.Chat's functionality. Featuring a special live appearance by Rodrigo Nascimento, CTO Rocket.Chat.

Table of contents:
0:00 - Introduction
1:33 - Getting Started
3:21 - Creating an App
8:05 - Testing the App
10:30 - Adding a Webhook endpoint
30:08 - Sending a message
35:58 - Adding a setting
41:10 - Adding a slashcommand
50:54 - Questions (ft. CTO Rodrigo Nascimento)

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Rocket.Chat

Overview

What is Rocket.Chat?