Symantec WebFilter / Intelligence Services Reviews

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Score 9.0 out of 100

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November 12, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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We use a couple of these systems, one for the kiosk computers on campus, to keep the browsing limited to appropriate and safe sites for our students. We utilize a second system for our network servers, this is used in an unorthodox fashion - as an internet black hole that only allows a very limit number of sites to prevent server admins from using servers to browse the web from a server, other than to download necessary patches from approved vendor sites.
  • Excellent at preventing unwanted browsing and malicious sites
  • Great reporting, useful to see potential issues and/or sites that may need to be reviewed for potential whitelisting.
  • Perfect system for kiosk environments, limiting browsing to local on-network sites until the user authenticates
  • The admin interface would be better off not using Java
  • Setting up SSL properly can be a bit challenging
  • Could really use a better source for training, like a library of how-to videos
In a large environment, this is the perfect system. If you do not have constant changes, it easily becomes a system you drop in place and rarely have to think about. Our units have been rock solid and have never experienced any unexpected downtime, and upgrades are just a couple button clicks to deploy, or roll back.

For small offices, with minimal traffic this may be using a sledgehammer to put in a push pin. It will work great, but the devices is likely over engineered for small offices (<50 people). That being said, price-wise it's still a great solution when compared to competing products and being from Symantec, you know it's going to be around and support for the long term.
I've had exactly 1 problem in 8 years, I contacted support via the customer portal, less than an hour later I found myself in a screen share with a support tech who not only fixed my configuration error, but also took the time to ask about my usage and offered some great tips on changes. It was just one support incident, but I was impressed by the speed of response to a non-critical issue as well as the depth of product knowledge the support engineer had.
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Symantec WebFilter / Intelligence Services Scorecard Summary

What is Symantec WebFilter / Intelligence Services?

Blue Coat’s web application protection capabilities protect web applications whether they reside in an on-premise datacenter or inside cloud-based datacenter environments.

  • Web Application Firewall: The Web Application Firewall is designed to sit in front of corporate applications to protect against threats which may attempt to exploit weaknesses in the application environment. It delivers protection both through signature-based and signature-less attack detection engines and supports a broad range of authentication technology, allowing it to integrate to application needs across environments. In addition, the WAF provides the ability to inspect encrypted SSL traffic and to deliver performance optimization to improve web application performance.
  • Reverse Proxy: The Secure Web Gateway can serve as a proxy for users to the Internet when configured as a reverse proxy, protecting critical applications and networks as they connect to the Internet. In this configuration, it provides a termination point where deep inspection for malware and policy can be deployed to the traffic before critical applications and networks engage with the traffic. The reverse proxy allows organizations the ability to govern traffic and payloads on a wide variety of parameters from location, device to policy around accepted behavior.
Categories:  Web Content Filtering

Symantec WebFilter / Intelligence Services Features

Has featureWeb Application Firewall
Has featureReverse Proxy
Has featureMalware Blocking

Symantec WebFilter / Intelligence Services Competitors

Symantec WebFilter / Intelligence Services Support Options

 Free VersionPaid Version
Live Chat
Social Media
Video Tutorials / Webinar

Symantec WebFilter / Intelligence Services Technical Details

Deployment Types:On-premise
Operating Systems: Windows, Linux
Mobile Application:No
Supported Countries:Americas, Europe, Middle East, Africa, Asia

Frequently Asked Questions

What is Symantec WebFilter / Intelligence Services?

Symantec WebFilter / Intelligence Services (formerly Blue Coat WebFilter) is a web application protection and web content filtering solution, designed to allow users to control access to web content and block web threats with advanced threat defense and real-time global threat intelligence.

Who uses Symantec WebFilter / Intelligence Services?

The most common users of Symantec WebFilter / Intelligence Services are Enterprises from the Higher Education industry.