An A/R Collection Godsend
Rating: 10 out of 10
July 09, 2018
Verified User
Vetted Review
Verified User
2 years of experience
Currently, TermSync is being utilized by one location of our business. It is being used to bring together invoices for four different business units onto one platform so we can address an account in its entirety, at one time, and make it more seamless for our customers. Previously, we had multiple coordinators contacting the same customers to collect payments based on the different business unit.
- Follow up windows. You can designate when to follow up with a customer.
- Allows customers to communicate with you when it is convenient for them.
- Allows the customer to make payments online.
- TermSync helps us to be more customer service oriented. The cost is relatively inexpensive, but the value that we gain in Customer Service pays for the application more times than we can count.
When researching for this type of product, I did reach out to other vendors. I worked closely with Billtrust in the past and they were lacking in this area when I was ready to make my move. It is my understanding that they have something very robust in the works but I can't say where that will fall on the cost spectrum. By comparison, other companies, like Get Paid had priced themselves right out of our market. TermSync gave us the tools we needed at a price we could afford in the least amount of time and very little assistance from our IT Group, which was a big relief.