Vantage Point

Users of this software have found it incredibly useful for scheduling purposes, allowing them to efficiently manage overtime, vacation, and sick leaves. The software ensures that users adhere to the rules and prevents flooding the site with multiple identical requests. Additionally, the malleable nature of the RTA module has been beneficial in solving various issues related to anomalies in task categorization within companies.

In contact centers, this software is utilized to optimize staffing and enhance customer support while keeping staffing levels minimal. The goal is to use a cost-effective workforce management solution specifically tailored for the contact center department. Though the software aims to assist in optimizing staffing and predicting poor SLAs, some limitations have been noted in achieving these goals effectively.

However, it's important to note that a few users have experienced inaccuracies with the VP for FOREX module, leading to a higher frequency of losses rather than gains when making investment decisions based on its predictions. Despite this drawback, overall feedback on the software has been positive and highlights its effectiveness in streamlining scheduling processes and optimizing staffing levels for improved customer support in various industries.