Great Experience
Updated November 04, 2025
Great Experience
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Work
We use 8x8 Work for our incoming calls. Since we receive many calls daily we are able to track them down and get back to our customers in case they don't leave a voicemail. The technology allows us to link our phone system with our computers providing a more efficient customer service. We also use the fax feature which keeps a history.
Pros
- It marks the missing calls
- keeps history
- links into our phone system
Cons
- free feature for text messages. (Not free anymore)
- customers enjoy the time waiting on hold since info is educative
- we are able to provide marketing info while on hold
- employees are able to respond to calls and messages while on the road
Not sure which one we have used in the past, but we are very happy with 8x8. We have become so used to it that we do not see the need of switching. Price is comfortable and it has been effective for our needs. It's easy and comfortable to use.
Do you think 8x8 Work delivers good value for the price?
Yes
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
Yes
Did implementation of 8x8 Work go as expected?
Yes
Would you buy 8x8 Work again?
Yes
8x8 Work Feature Ratings
Using 8x8 Work
6 - Sales, estimating, finances
6 - all employees
- incoming calls
- outgoing calls
- fax
- voicemails
- link to cell phones
- link to computers
- not sure
Evaluating 8x8 Work and Competitors
Yes - I cant remember which one we had but it was outdated and wasn't giving us the effective we needed besides the fact that it gave us many problems. We had to trash them since we were not even able to sell them.
Glad we made the switch. Phone system has a nice appearance, and you are able to
Glad we made the switch. Phone system has a nice appearance, and you are able to
- Cloud Solutions
- Integration with Other Systems
- Ease of Use
Cloud Station is the most important for us because it gives us the option to have access 24/7. This allows us to provide great customer service which is a must for our company. Customers have mentioned how comfortable they are with our availability and this is important for our company.
I would not change the evaluation nor the process. It all went smooth and it was a positive outcome, so we are glad and happy exactly the way it went. Would not change it, it was great. Employees are all satisfied and have gotten used to it already. Which is also a positive thing for our company.
8x8 Work Implementation
- Implemented in-house
Change management was a big part of the implementation and was well-handled - We gave a little training but easy enough.
8x8 Work Training
Configuring 8x8 Work
no. its very easy
Some - we have done small customizations to the interface - Very easy
No - we have not done any custom code
8x8 Work Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No. Our company is very basic so what we have is good for now. Maybe in the future if we see it is needed then its something we will consider. We are very happy with the fact that we barely have any concerns and when we do call we obtain the support required. So we are good for now.
yes, there was a time where we no longer had the admin employee, and we did not have the password to log in and make changes. We received the proper support; issue was resolved and everything else went smoothly. Great customer service, can't complain.
Using 8x8 Work
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Feel confident using Familiar | None |
- adding devices
- changing customization
- track call history
- none
Yes - Excellent!!! We have employees who travel or are on the road and this makes it very flexible to manage. It helps us provide great customer service which is a must for our company.
Comments
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