The level of customization with 8x8 Work and support for older equipment is unmatched
We use 8x8 Work as the primarily UCaaS system for our Customer Support and Marketing teams, as well as business phone communication …
Starting at $24 per month
View PricingOverview
What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
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Awards
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Popular Features
- Answering rules (351)8.989%
- Call recording (303)8.787%
- Directory of employee names (310)8.787%
- Message alerts (339)8.686%
Reviewer Pros & Cons
Video Reviews
1 video
User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
01:51
Pricing
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.8x8.com/products/plans-and…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $24 per month
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
8x8 Work gives business phones:
A modern cloud-based phone system.
Voice quality in the office or on the go, analytics, and a single administration platform to manage locations.
Integrated business apps, including Microsoft Teams and CRM system, with the cloud phone system.
Support for business continuity and resilience with 8x8's secure, fully redundant data centers.
8x8 Work Mobile and Desktop Apps consolidation of essential business communications in one simple app.
The 8x8 Work capabilities include:
Enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage
Collaboration from desktop and mobile devices with voice, video, private messaging, and team chat.
Frontdesk for Receptionists - a tailored experience to deliver efficiency and productivity for handling high call volumes.
Unlimited Calling, SMS & Fax
Multi-Level Auto Attendant
Call Recordings
Visual Voicemail
Local Number Porting & Direct Dial Number
Overhead Paging
Caller ID, Blocking, & Do Not Disturb
Call Forwarding & Transfer
Call Waiting & Parking
3-Way Calling
Ring Group
Call Monitoring
Call Queues
Role-Based Access Controls
Multi-Site Support
User Provisioning
Cost Center
Emergency Services
Administration capability on the go with an 8x8 Mobile App
Directory Assistance
Presence
Analytics & Conversation Insights
8x8 Work Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
8x8 Work Videos
8x8 Work Integrations
8x8 Work Competitors
8x8 Work Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
8x8 Work Downloadables
Frequently Asked Questions
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
8x8 Work starts at $24.
MiVoice Office Application Suite (Mitel Application Suite), Dialpad Ai Voice, and Jive are common alternatives for 8x8 Work.
Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 10.
The most common users of 8x8 Work are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(725)Attribute Ratings
Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
February 25, 2022
Great product for the price!
I use X series every day. I like the X product as it provides me the capability to keep an eye on my staff and also have the ability to barge, whisper, and listen in on their conversations. This allows me to easily assist my staff while also providing a fast and simple way to speak to a customer if necessary.
- Good software.
- Whisper, barge, listen in.
- Better presence information.
- More customization for ring groups.
N/A
N/A
100%
10.0
N/A
N/A
50%
5.0
- Pricing is good for what we get and how we use it as a product.
4
Upper management, management, customer service representatives.
1
prior 8x8 administrative use
- team communication
- monitoring of tasks
- quality control
- texting customers
- auto outbound dialers
- text message campaigns
No
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
I wouldn't change a thing. I would choose 8x8 again.
None.
- Implemented in-house
No
- easy implementation
- no training
Yes, it is easy to learn on your own. However, our company had an advantage because our admin already had experience with the platform/software.
Sorry, no.
No - we have not done any customization to the interface
No - we have not done any custom code
None.
No because the company felt they did not need it and were more prone to self servicing.
No
8X8 is an exceptional service! Over the years, I have seen the support side gain more knowledge and experience. The most recent issue I've encountered was already known by the company and an update was already available to correct the desktop issue. I haven't had to pick up the phone in months! Thank you, 8x8! Time is money. Time is very valuable.
- transfers
- text messaging
- group voicemails
- none are difficult or cumbersome.
- the functions are pretty straight forward.
Yes
It works great! I use it daily!
None
- SalesForce
none
None at this time.
We had a pretty easy, straight forward sale. Best price and upgrade was offered up front.
Email your account manager with requests. They will follow up promptly.
Yes
Release went smoothly with no delays or negative impacts.
- Supervisory functions
- ability to monitor the customer service delivery to our customers
No
June 18, 2021
8x8 was able deliver what they promised.
We had legacy phone system which always had issues with capabilities and technological changes. 8x8 was able to address all of those issues. On the other hand, we had a mixture of various platforms for logging on, recording, intercom, switchboard, which 8x8 also addressed and were able to collaborate all of those requirements into 1 platform.
- Manageability
- Reliability
- Customer Service
- Cost
- Support
- Cost
- Reliability
100%
10.0
86%
8.6
95%
9.5
100%
10.0
- Cost
- Uptime
2800
ALL
10
Basic IT
- Customer Service
- Reliability
- Cost
- NA
- NA
Yes
Cisco CUCM
- Price
- Product Usability
- Product Reputation
Wont change anything
- Implemented in-house
Yes
We implemented by regions
Change management was minimal
- None
- no training
We got the documents and used them to train ourselves. It was great that way.
Plan your layout and your pbx assignments
No - we have not done any customization to the interface
No - we have not done any custom code
NA
The support that we got was good and the system is reliable enough for us to not spend anymore for Premium Support
No
We had a PBX outage and they got a war room created and got us running within 2 hours. That was excellent.
- Various ways to do things
- User Friendly
- Upload features
- User Maintenance
- Unable to restrict users from blocking calls
Yes
Very well. Flipping calls is one of the best features
- SSO
- CRM
- File import/export
- Single Signon
Plan well before integtrating
We were honest. They were transparent. That worked for us.
Transparency
No
- New features
- NA
No
No
February 03, 2021
8X8 needs some improvement
I am using 8X8 as a VoIP phone. I can use the phone app, physical phone and virtual on my computer. It also integrates with Salesforce which is a great feature. I use the video conferencing and phone extent ion. The customer service has improved and response time as well.
- Voip
- Video Conference
- Salesforce compatible
- Communication
- Staff training
- More video conferencing features
37.5%
3.8
100%
10.0
100%
10.0
50%
5.0
- I like the video conferencing features.
- There is no option for webinar presentation.
- It stopped working with Salesforce.
I selected 8X8 because of the ease of using the VOIP system. Lot's of great features like adding additional phones from another location and to have all the phone answering options. However, the answering options are not user friendly and I normally need to call customer service. The voice quality is normally good.
3
administration and customer retention
I only use the online chat to work with 8x8 issues
- phone integration with Salesforce
- phone extension via voip
- video conferencing
- phone extension to other states
- video conferencing for one on one meetings
- more office extensions
- group webinars
Yes
ooma
- Price
- Product Features
- Prior Experience with the Product
Salesforce integration
Be able to test each service
- Implemented in-house
Yes
phone only and then salesforce integration followed by extension
Change management was minimal
not much to say. It has been the first service i used
- Start up was smooth
- Salesforce integration has been difficult at times
- meetings also had some issued
- no training
most is user friendly but some required tech support
be patient
Some - we have done small customizations to the interface
to answer calls and have a voicemail service. It requires tech support
No - we have not done any custom code
No
I have the regular business 8X8 program and I am not sure if that is considered Premium
Yes
yes but it took a long time
Just recently with a compatibility issue with another program
- phone calls
- phone call recording
- meetings on video
- some of the video meeting features
- faxing
Yes
I works fine on my android
- Salesforce
some times there have been compatibility issues and 8x8 usually works them out
- no
none
talk to the techs first
price
do your research with other vendors
Yes
it was not a good process but the result was
- price
- nothing
No
No