8x8 X Series sounds like success for local public health
May 05, 2020

8x8 X Series sounds like success for local public health

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

8x8 X Series provides virtual call center support for our team of volunteers who are supporting the health department's COVID-19 pandemic response efforts.
  • Ease of use
  • Straightforward integration with Salesforce
  • Options for custom caller ID information
  • Uncertain
  • Enabled health department to equip our volunteers to support our mission
Timely responses to all questions

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

8x8 X Series is well suited for virtual call center support.

8x8 Work Feature Ratings

Not Rated
Hosted PBX
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated